Skip to content
We Collect & Analyze Reviews

Faherty
Experiences & Reviews

Faherty is a U.S. lifestyle apparel brand that sells men’s and women’s clothing both online and in physical stores. Shoppers typically encounter shirts, sweaters, outerwear and casual basics, and can buy via the company website or at retail locations. Common consumer questions when researching Faherty include product durability, sizing and fit, shipping times, returns and how the brand handles customer service and promotions.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 25%
Latest Review 21d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Most reviewers report negative experiences with customer service: slow or no responses, difficulty reaching a human, and limited help resolving order problems.

Share of mentions
25%
Weak
💰

Value for money

Complaints focus on unmet promotions, refunds that exclude tax, and perceived mismatch between price and problem resolution or product longevity.

Share of mentions
9%
Weak
⚡

User experience

Many reviewers describe website/phone/chat friction: AI-only chat, looped phone messages, and unclear or unhelpful online support flows.

Share of mentions
12%
Weak
🔧

Product quality

Several customers report garment issues—pilling, warping, loose buttons, or holes—though some cite specific items (pants, cotton dresses) they liked.

Share of mentions
9%
Weak
📞

Communication

Frequent reports of stalled or unclear tracking, slow replies to inquiries, and lack of proactive updates about lost or delayed shipments.

Share of mentions
19%
Weak
⭐

Overall experience

Overall impressions skew negative: many reviewers say they will avoid future online purchases, though a minority praise in-store help and easy returns.

Share of mentions
26%
Weak

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: External Source (20) · Quotes shortened · As of: October 2025

C
CV
External Source Sep 29, 2025

Frustrating customer service

Ordered two items 13 days ago, it took a few days to ship out, and the last FedEx scan was 8 days ago, still across the country. I inquired with custo...

B
Bill Conroy
External Source Sep 29, 2025

10 days later I am still waiting on my…

10 days later I am still waiting on my order. No on...

T
Tammy
External Source Aug 08, 2025

Nonexistent Customer Service

I ordered a dress recently. I received an email from FedEx confirming delivery on a Wednesday that included a photo of the package. The package was la...

L
Lynn
External Source Aug 05, 2025

Save yourself the heartburn….

Save yourself the heartburn…. and just don’t order from Faherty online. There’s zero customer support, literally zero. The “chat” is AI only. It repea...

p
pilot727
External Source Jul 15, 2025

Clothing Fit - Topped With Slow Shipping Speed Services

Some of their products I do like. They are moderately expensive, however. For instance, the 5 movement long pants. However, not everything fits the wa...

J
JAY
External Source Jul 09, 2025

FAKE ADVERTISING AND PROMOS

FAKE PROMOs and MISLEADING ads They don’t honor their promotions even when it’s an issue from their systems, despite their site literally stating they...

K
Ken Boyar
External Source Jul 09, 2025

NOT THE LIFETIME GUARANTEE THAT STORE…

NOT THE LIFETIME GUARANTEE THAT STORE EMPLOYEES ADVERTISE. I have a one year old T shirt that developed a hole after wearing maybe 4 times. I was told...

J
Jess
External Source Jul 08, 2025

False advertising and unhelpful…

False advertising and unhelpful customer service. On the site some sale items had a promo code for an extra 25% off. Code didn't work, chatted custome...

S
Sterling Gill
External Source Jul 08, 2025

Terrible customer service

Terrible customer service. Put the wrong address while checking out. Immediately reached out to the custom...

J
Jon
External Source Jun 23, 2025

Poor Customer Service

I’ve been a loyal customer and have truly enjoyed several of your shirts over the years—your quality and style have always stood out. However, I was r...

J
J.Daniel Regal
External Source Jun 22, 2025

My Faherty Experience

I recently purchased a sweater from Faherty as a gift, and followed the washing instructions carefully, but unfortunately, it warped after the first w...

M
Maryalice Huggins
External Source May 31, 2025

The knits are all terrible

The knits are all terrible, in both men’s and women’s sweaters and shirts. In no time those all look pilly, kind of thread-bear and cheap even if hand...

A
Aaron
External Source Apr 29, 2025

Great product

Great product. Their customer service could be better--it's not bad--by making themselves more accessible. But returns and exchanges...

L
Lorrie and Richard
External Source Mar 18, 2025

I wanted to let everyone the fantastic help I received!

I wanted to let everyone the fantastic experience I have had working with Victor Intriago at the Faherty store in Savannah GA. I had bought some cloth...

c
customer
External Source Feb 12, 2025

CAN ANY actual PERSON help me

CAN ANY actual PERSON help me. Fwd: Order 2460166 package is lost I’ve written about 18 times since last Friday. Nobody will give me a customer servic...

M
Margo Garb
External Source Feb 12, 2025

Poor customer service once one leaves the store!

Faherty- High quality clothing- our family has bought this brand for years. We have purchased holiday and birthday gifts for both of our girls and the...

D
Debra Hartnett
External Source Jan 27, 2025

Purima Boahirunya is a Stellar employee! I was Chrishopping in Savannah at…

I was Christmas shopping in Savannah at the Faherty store there and experienced the best service. Her name is Purmia Boahurunya. She was friendly, and...

D
Dave Hoffman
External Source Jan 18, 2025

Poor quality given the price, and indifferent customer service. Spend your money elsewhere!

I bought a couple of Faherty Brand flannel shirts; both were on sale, but still well over $100 each. The first time I put one of them on, the top butt...

T
Tammi Trelstad
External Source Jan 14, 2025

Terrible online customer service

Terrible online customer service. Have sent multiple emails and chat messages to see where my order is. It’s been over 2 weeks since my order and USPS...

N
N. Manson
External Source Jan 12, 2025

Customer service is terrible

Customer service is terrible. There is no way to talk to a person, you can only email. It took two weeks of emails befor...

Share Your Experience

Help other customers by sharing your experience with Faherty. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Across these reviews consumers consistently report problems with customer service responsiveness, automated chat experiences and shipping or tracking updates. Multiple reviewers describe promotional or pricing issues—promo codes not applied and delays in responses that caused promotions to lapse. Product concerns focus mainly on knitwear durability, sizing and isolated manufacturing defects, while several shoppers still report positive in-store interactions and straightforward returns. If you plan to buy online, consider confirming promo eligibility and shipping timelines, and weigh in‑store purchase or local store assistance when fit or immediate support matters.