Customers often describe shipping, returns, and post-purchase support issues that lead to late deliveries or problems that never get fixed. Several reviewers say clothes pill, lose softness, or wear out early. In stores, shoppers repeatedly praise friendly, helpful staff and simple returns. Some buyers also say promotions and lifetime guarantees weren’t honored at checkout or during claims.
Examples from available reviews (Jan 2025 – Feb 2026).
Order never shipped and confirmation emails and links were nonfunctional.
“Product never shipped.”
They provide outstanding service every time.
“Outstanding service every time.”
Sweater became fuzzy after few washes and support was unhelpful.
“the sweater became noticeably fuzzy and worn.”
Discount code reverted at checkout and customer service refused to honor.
“the prices reverted to full retail.”
Many reviews focus on shipping and fulfillment problems. Customers mention lost packages, deliveries marked to the wrong buildings, and delays that stretch for weeks. Several shoppers say store staff processed exchanges quickly, while online support often didn’t solve order issues.
Customers repeatedly say promotions and guarantees weren’t honored. Some describe discount codes that reset at checkout and lifetime guarantees that became low-value gift cards. A few also mention refunds or gift certificates that didn’t cover the original cost or tax.
In-store shopping often gets praise for friendly staff and easy returns. Online purchases more often come with slow shipping, unresponsive chat, and coupons that fail at checkout. Fit and sizing complaints show up too, but less often than service and quality issues.
Multiple reviews describe durability issues in knits, sweaters, denim, and swimwear. People report fast pilling, fabric losing softness after washing, buttons falling off, and torn linings. A smaller group still calls the products great, especially for initial wear and style.
Customers describe customer service as slow or unresponsive for online and post-sale problems. Several mention AI chat that didn’t work, no call-backs from a person, and being told to handle carrier issues themselves. Store staff communication, by contrast, is consistently praised.
Feedback splits between strong in-store experiences and weak online support and fulfillment. Positive ratings tie to helpful retail staff and enjoying the product at purchase. Negative ratings center on unresolved returns, delayed deliveries, and clothes that wear out early.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (13) · Quotes shortened · As of: February 2026
Order never shipped and confirmation emails and links were nonfunctional.
“Product never shipped.”
Enjoyed the clothes and received great service at NY Soho.
“Loving the clothes and really great service at NY Soho location”
Package lost in transit and Faherty delayed acknowledgement and resolution.
“the clothes I ordered were lost in transit.”
Returned items months ago but refund still not processed and support unhelpful.
“they still haven't refunded me.”
Company deletes negative reviews and product quality is very poor.
“This company deletes all negative product reviews on their site.”
Items look better in store than at home and don't last.
“they are not good quality.”
Shipping delayed a month, cancellation refused, and return charged.
“It took over one month to arrive”
Order stalled for weeks and customer service was condescending.
“Avoid ordering from them at all costs.”
Jeans lost softness after washing despite following care instructions.
“All the softness was gone”
Return not recorded and company told customer to resolve UPS issue.
“I guess Faherty now expects customers to do their work for them.”
They provide outstanding service every time.
“Outstanding service every time.”
Discount code reverted at checkout and customer service refused to honor.
“the prices reverted to full retail.”
Swimsuit lining tore after limited use and guarantee offered inadequate credit.
“I was offered a $25 gift certificate to replace $98 trunks”
Order delayed in transit and customer service was slow.
“the package is with FedEx, we'll email you once it is delivered!”
Order delayed ten days and customer service did not respond.
“10 days later I am still waiting on my order.”
Package shown delivered to wrong building and customer service unreachable.
“Your customer service is nonexistent.”
No customer support responses and AI chat failed to help.
“There’s zero customer support, literally zero.”
Some items fit poorly and shipping is slow or costly.
“They're too long in length.”
Promotion not honored and customer service responded too slowly.
“They don’t honor their promotions even when it’s an issue from their systems”
Lifetime guarantee not honored; company offered only reduced-value gift card.
“offered a gift card but only for the reduced "on sale" cost that I spent.”
Promo code failed and customer service did not follow up.
“Code didn't work”
Entered wrong address and customer service refused to correct it.
“Would not do anything.”
Sweater became fuzzy after few washes and support was unhelpful.
“the sweater became noticeably fuzzy and worn.”
Sweater warped and gift certificate refund did not include tax.
“the gift certificate did not include the tax I originally paid.”
Knits pill quickly and sizing is inconsistent, disappointing overall.
“The knits are all terrible”
Product is great; returns are easy but accessibility could improve.
“Great product.”
Store employee handled returns and exchanges promptly and helpfully.
“He was awesome”
Package lost and repeated attempts to reach human support failed.
“Nobody will give me a customer service that accepts even a voicemail”
Local store service good but post-sale customer service was poor.
“customer service is poor once you leave the store.”
Store employee was friendly, helpful, and made shopping enjoyable.
“She was friendly, and helpful.”
Button fell off on first wear and customer service response was slow.
“the top button (first one below the collar) came off in my hand.”
Order delayed over two weeks and online customer service unresponsive.
“Terrible online customer service.”
Customer service unresponsive and offered no solution after two weeks.
“Customer service is terrible.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Faherty is an American apparel brand that designs and sells men’s and women’s clothing, including shirts, sweaters, denim, outerwear, and swimwear. It sells through its e-commerce site and runs retail stores across the United States. Collections change by season and include items made with cotton, linen, wool, and technical blends. The site lists product details and care instructions, and offers online order tracking and options for in-store pickup.