Reviews repeatedly point to customer service problems around shipping and refunds. Customers describe conflicting emails plus slow deliveries that arrive in separate shipments. There are no meaningful comments on product condition or pricing. The numeric ratings shown do not match the negative tone of the written complaints.
Examples from available reviews (Nov 2021 – Mar 2026).
Orders shipped separately and slowly, with poor customer service communication.
“Customer service send contradictory emails.”
Customer service was poor, causing shipping delays and refund issues.
“the customer service is absolutely abhorrent!”
Both reviews describe breakdowns in customer service. They point to inconsistent email replies and refund requests handled poorly. Shipping coordination issues come up alongside the service complaints.
Neither reviewer comments on price or longer-term value. The only money-related feedback involves refund disputes, focused on how the transaction ended rather than what the product was worth.
Customers mention late deliveries and orders arriving in separate shipments. Slow fulfillment and split shipping are the main sources of frustration in the comments. The small sample focuses on order logistics, not using the products.
No one mentions defects, materials, or fit. The comments offer no details about item condition on arrival. Nothing is said about product performance in this sample.
Reviewers say support emails were contradictory or unclear. Quotes use strong wording about support quality even as numeric ratings vary. Communication problems are the most frequently described concrete issue.
The overall tone skews negative because of service and shipping problems. There is no positive feedback about products or pricing to balance the complaints. Numeric ratings do not line up with the written feedback, suggesting inconsistent rating behavior.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: March 2026
Orders shipped separately and slowly, with poor customer service communication.
“Customer service send contradictory emails.”
This is without a doubt the worst online business I've ever encountered! What a disgrace! Despite having a large variety of golf shoes, the shop should be shut down! To start with, the customer service is absolutely abhorrent! I sent them an email requesting when they will have my shoe shipped, the next day I got a reply saying that they are experiencing high demand for many products so they are taking more time than usual to process orders, which was okay with me. However, one week later, I found out that the order hasn't been shipped yet!!! I sent another email asking them when will it be shipped and if they could send me a tracking number when it got shipped. This time they replied saying there was a problem with my address so they would have to cancel the order, which is a complete lie since I've been receiving stuff from all over the world at my address for years, not to mention this is a very common scam they try to pull! I was so angry at this point, I emailed them demanding a full refund and started heavily criticizing the company, they ignored my emails for a couple of days then sent me another email saying that they can't do a refund but would send me out a new pair immediately. This time I asked what kind of shoes they will be sending since I was interested in two pairs of golf shoes, they replied saying it will be the last one I ordered. Now, I've already waited for a week longer than expected to receive my order because of their "high demand" which didn't make any sense. I wish I insisted on getting the full refund rather than waiting patiently.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FairwayStyles is an online store that sells apparel and related accessories. Product pages show photos and sizing details. Customers order through the website and choose from the listed shipping options. The company offers ways to contact support for order questions and return processing.