Reviews Analyzed
21
We Collect & Analyze Reviews
Fairy Season
Experiences & Reviews
Fairy Season is an online fashion retailer that sells apparel and accessories through a web storefront. Consumers search for its dresses, tops, shoes and related items and often consider factors such as shipping, returns and customer service when evaluating purchases. When researching Fairy Season, shoppers commonly compare product materials (fabric, fit), delivery times, and return/refund policies to decide if the store meets their needs.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
18d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Mixed reports: many customers praise helpful, prompt service and size-reshipments; a number report unsatisfactory refund or return handling.
Share of mentions
Mixed
13%
💰
Value for money
Several complaints focus on lost orders, withheld refunds or costly return requirements; a few shoppers call pricing neither cheap nor expensive.
Share of mentions
Weak
6%
⚡
User experience
Generally positive ordering and delivery: many reviews note on-time shipping, quick reshipments and resolved postal problems; some report failed deliveries.
Share of mentions
Strong
17%
🔧
Product quality
Most reviewers report good fabric, accurate appearance and proper fit; a minority report poor construction, odd sizing or polyester-heavy materials.
Share of mentions
Strong
25%
📞
Communication
Communication is often described as prompt and email-based for successful cases; others report disputed delivery messages and slow or problematic refund replies.
Share of mentions
Mixed
12%
⭐
Overall experience
Majority of reviewers describe positive overall experiences with product fit, fabric and delivery, though a subset report frustrating returns and refunds.
Share of mentions
Strong
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
If I could give 0 stars
"If I could give 0 stars, I would. The clothes are poorly made and they demand you send the return back to China p..."
Stephanie Spivey
Trustpilot
Oct 01, 2025
Featured for: Poor quality and returns complaint
Excellent customer service
"Excellent customer service. The shoes that I ordered did not fit. Customer service was quick to respond..."
Barb
Trustpilot
Oct 01, 2025
Featured for: Example of prompt customer service
DONT BE TEMPTED TO BUY FROM FAIRYSEASON!!!
"No delivery of items ordered and paid for! They claimed that delivery was attempted but failed so parcel was returned to the..."
Deborah Batt
Trustpilot
Oct 01, 2025
Featured for: Illustrates delivery and refund failure
Fairy season is the best
"Fairy season's experience is great... i ordered a dress for my daughter.....the quali..."
Emily jones
Trustpilot
Oct 01, 2025
Featured for: Positive product and delivery example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Joyce Matthews
trustpilot.com
Oct 01, 2025
Nice styles…
I like the appearance of most of your apparel, but I am not happy that they are made of polyester. Perhaps in the futu...
D
Deborah Batt
trustpilot.com
Oct 01, 2025
DONT BE TEMPTED TO BUY FROM FAIRYSEASON!!!
No delivery of items ordered and paid for! They claimed that delivery was attempted but failed so parcel was returned to the...
S
S R
trustpilot.com
Oct 01, 2025
QUICK AND ACCOMMODATING
QUICK AND ACCOMMODATING I ordered my daughter Barbie sneakers, they were a perfect match for her o...
B
Barb
trustpilot.com
Oct 01, 2025
Excellent customer service
Excellent customer service. The shoes that I ordered did not fit. Customer service was quick to respond...
S
Stephanie Spivey
trustpilot.com
Oct 01, 2025
If I could give 0 stars
If I could give 0 stars, I would. The clothes are poorly made and they demand you send the return back to China p...
s
stephanie spivey
trustpilot.com
Oct 01, 2025
The clothes are of poor quality and the…
The clothes are of poor quality and the shoes are like clown shoes. They refuse to refund your money even after contacting the...
T
Tracy
trustpilot.com
Oct 01, 2025
Super Cute!!
I ordered two shirts and they are so cute! They are trie to...
S
Sally Higgins
trustpilot.com
Oct 01, 2025
Just bought the good vibes summer dress…
Just bought the good vibes summer dress , so comfy and had complimen...
L
Linda will
trustpilot.com
Oct 01, 2025
I am happy with this site amazing…
I am happy with this site amazing Customer support and good prod...
J
Jessica Smith
trustpilot.com
Oct 01, 2025
Well
Well, one of the best store with lot of options and i fou...
E
Emily jones
trustpilot.com
Oct 01, 2025
Fairy season is the best
Fairy season's experience is great... i ordered a dress for my daughter.....the quali...
M
Mrs Lawrence
trustpilot.com
Oct 01, 2025
NEVER ORDER FROM HERE
I ordered a footwear. Arrived on time size very small and quality poor. I wanted to return item, after waiting 5 days for a response...
M
Michelle Sibbio
trustpilot.com
Oct 01, 2025
Fairyseason’s customer service is…
Fairyseason’s customer service is great! I ran into a problem with the postal servic...
V
Viorica Cernat
trustpilot.com
Oct 01, 2025
I wrote a review earlier in regards to…
I wrote a review earlier in regards to great customer service I received when my package got lost. I did...
D
Dennis
trustpilot.com
Oct 01, 2025
They have huge variety of clothes…
They have huge variety of clothes available...Overall, I had a great shopping experience at fairy...
D
David Carlos
trustpilot.com
Oct 01, 2025
Fair Season shopping experience was…
Fair Season shopping experience was great. I order dresses some other outfits and accessories. It delivered in 10 days. Everyth...
E
Elizabeth smith
trustpilot.com
Oct 01, 2025
Last week I ordered dress from here.
Last week I ordered dress from here.. The fabric...
R
Rodger Lee
trustpilot.com
Oct 01, 2025
Last week I ordered a dress for my…
Last week I ordered a dress for my little sister'. Yesterday it just shipped in time. Whe...
A
Alexa Camila
trustpilot.com
Oct 01, 2025
Ordered a dress for my cousin....the…
Ordered a dress for my cousin....the fitting was g...
J
Joy Kinsey
trustpilot.com
Oct 01, 2025
Loved my shirts!
...
Conclusion
Reviews show a split pattern: many customers report good product quality, accurate appearance and timely delivery (several mention 10-day deliveries and satisfied fits). Multiple reviewers describe helpful, responsive customer service that reshipped items or corrected postal problems. However, a notable minority report serious issues with returns, refunds and return-shipping requirements (examples include requests to return items to China and disputed refund amounts). For prospective buyers: check the store’s return and refund policies carefully, consider fabric composition (some reviewers note polyester), and keep order tracking and payment records in case a refund or reshipment is needed.