Customers often describe trouble getting refunds, warranty claims turned down, and orders placed incorrectly. Several say cashmere pieces arrived with stitching problems, holes, or discoloration. Others report cashmere that stayed soft, kept its shape, and held up for years. A smaller group mentions quick reimbursements and easy online returns.
Examples from available reviews (Dec 2021 – Mar 2026).
Product defect was denied warranty coverage and ignored by customer service.
“Very poor quality and disgraceful customer service.”
Cashmere items discolored after two years despite professional care.
“my beige pieces developed discoloration with a strange yellow tint”
Falconeri reimbursed a lost package promptly and offered compensation.
“Falconeri reimbursed me the amount immediately,”
Cashmere sweater remained soft, shaped, and attractive after four years.
“it still looks great — this winter will be its fifth!”
Many customers describe slow refunds, payment issues, and return requests that never get resolved. Several say warranty coverage was refused and stores would not fix order mistakes. A smaller number report fast reimbursement and hassle-free online returns.
Some customers question whether the cashmere quality matches the premium price. A few praise the fit and warmth and say they were happy with the purchase. Price complaints show up more often alongside defect reports than on their own.
Customers mention wrong in-store order entries, missing items, and delivery issues that required follow-up. Some shoppers describe good experiences and recommend the brand based on fit and long wear. A few isolated reports mention ordering through third-party or suspicious sites.
Most comments focus on build and durability problems: loose stitching, holes after washing, lasting discoloration, and rain spots. Several buyers say more than one item in the same order was defective. A smaller set praises long wear, shape retention, and items arriving well packaged.
Many customers say customer service was hard to reach, unhelpful, or dismissive, and that problems dragged on without a solution. Some describe rude in-store exchanges about refund amounts. A limited number mention timely, helpful replies and compensation after lost deliveries.
Reviews split sharply: many describe poor experiences tied to defects and weak support, while others report high satisfaction with long-lasting garments and fast service. The result is a divide between negative after-purchase service stories and positive reports about product longevity.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product defect was denied warranty coverage and ignored by customer service.
“Very poor quality and disgraceful customer service.”
Refund delayed and customer service unhelpful about returning money.
“Terrible customer service at falconeri.”
Cashmere quality fails to justify the high price point.
“Cashmere quality not good enough for the price.”
Refunds were repeatedly delayed and difficult to obtain online.
“I’ve had three refunds, and every single time it’s been a nightmare.”
Cashmere items discolored after two years despite professional care.
“my beige pieces developed discoloration with a strange yellow tint”
New sweater arrived with loose, crooked stitching and poor workmanship.
“stitching around the entire circle of the crewneck is really poorly done”
Several cashmere items developed defects and store refused assistance.
“three of the sweaters showed defects.”
Cashmere sweater remained soft, shaped, and attractive after four years.
“it still looks great — this winter will be its fifth!”
Trousers developed permanent rain spots and customer support refused warranty.
“Very poor quality and no support.”
Enjoys Falconeri quality and regularly recommends the brand.
“I like their quality,”
Order payment failed processing and refund has not been received.
“I have not been able to get a refund to my account.”
Falconeri reimbursed a lost package promptly and offered compensation.
“Falconeri reimbursed me the amount immediately,”
Only one of three items received and customer service unresponsive.
“Only one was received and order marked as delivered.”
In-store order placed with wrong address and company refused cancellation.
“they placed an order for me online and incorrectly put address”
Sweaters developed multiple holes after one wash and support failed.
“both items came out with multiple holes throughout the garment.”
Refund was delayed over a month but eventually processed after calling.
“Waiting over a month for a refund.”
Order from falconeri-vip.shop never arrived and support did not respond.
“I still haven't received my order.”
Store staff misrepresented refund value and treated customer poorly.
“was laughed at and told it was only worth 99Euros.”
Received a well-packaged, high-quality cashmere jumper quickly.
“arrived beautifully packaged and the jumper is a perfect fit”
Online ordering, returns, and refunds were handled promptly and smoothly.
“I received a "you have been refunded" email within hours”
The water-resistant jacket was suggested by a close family member.
According to him, the coat was really well-fitting and kept him sufficiently warm and dry throughout rainy days.
and I also saw that it had generally favorable reviews across a variety of review sites, which was one of the factors that influenced my decision to purchase this raincoat for my husband, who was in desperate need of a new one.
even though I had a difficult time picking which one to purchase since there are so many excellent options available on the website a customer care lady helped out.
The Falconeri Men's Water-Resistant Raincoat stuck out to me and looked great on my spouse, so I settled with that one as a final choice.
He really loves it, and we both agree that it looks fantastic on him.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Falconeri is an Italian clothing brand focused on knitwear and cashmere. It sells sweaters, cardigans, jumpers, trousers, coats, and knit accessories through its website and retail boutiques. Product pages usually list fiber content, sizing, and care guidance for items like cashmere sweaters and water-resistant jackets. Falconeri runs e-commerce ordering with tracking and standard customer support contacts.