This small set of reviews highlights helpful in-store or on-site customer service and positive product performance for a Falconeri raincoat (fit, warmth, water resistance). The reviewer noted difficulty navigating many product choices online but found staff support useful in completing the purchase. There are no comments here about price, delivery, or ongoing communication. For shoppers seeking Falconeri items, check specific product fit and fabric details and consider contacting customer service if the online selection feels overwhelming.
Examples from available reviews (Dec 2021 – Feb 2026).
Husband's water-resistant jacket fits well, keeps him warm and looks great.
“He really loves it, and we both agree that it looks fantastic on him.”
Reviewer reports helpful customer-service assistance during selection; staff guidance resolved choice overload and aided the final purchase decision.
No explicit comments on price or value; reviewer referenced favourable external reviews but did not discuss cost or perceived value directly.
Website presented many options, causing difficulty choosing; the user completed the purchase after receiving help from customer care.
Product described as well-fitting, warm and water-resistant; reviewer reports the wearer 'really loves' the raincoat and found it effective in rainy conditions.
No direct remarks about order updates, delivery timing, or messaging; only customer-service assistance during purchase was mentioned, not post-order communication.
Overall purchase described positively: suitable product, resolved decision issues, and a satisfied wearer; final impression is favorable.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product defect was denied warranty coverage and ignored by customer service.
“Very poor quality and disgraceful customer service.”
Refund delayed and customer service unhelpful about returning money.
“Terrible customer service at falconeri.”
Cashmere quality fails to justify the high price point.
“Cashmere quality not good enough for the price.”
Refunds were repeatedly delayed and difficult to obtain online.
“I’ve had three refunds, and every single time it’s been a nightmare.”
Cashmere items discolored after two years despite professional care.
“my beige pieces developed discoloration with a strange yellow tint”
New sweater arrived with loose, crooked stitching and poor workmanship.
“stitching around the entire circle of the crewneck is really poorly done”
Several cashmere items developed defects and store refused assistance.
“three of the sweaters showed defects.”
Cashmere sweater remained soft, shaped, and attractive after four years.
“it still looks great — this winter will be its fifth!”
Trousers developed permanent rain spots and customer support refused warranty.
“Very poor quality and no support.”
Enjoys Falconeri quality and regularly recommends the brand.
“I like their quality,”
Order payment failed processing and refund has not been received.
“I have not been able to get a refund to my account.”
Falconeri reimbursed a lost package promptly and offered compensation.
“Falconeri reimbursed me the amount immediately,”
Only one of three items received and customer service unresponsive.
“Only one was received and order marked as delivered.”
In-store order placed with wrong address and company refused cancellation.
“they placed an order for me online and incorrectly put address”
Sweaters developed multiple holes after one wash and support failed.
“both items came out with multiple holes throughout the garment.”
Refund was delayed over a month but eventually processed after calling.
“Waiting over a month for a refund.”
Order from falconeri-vip.shop never arrived and support did not respond.
“I still haven't received my order.”
Store staff misrepresented refund value and treated customer poorly.
“was laughed at and told it was only worth 99Euros.”
Received a well-packaged, high-quality cashmere jumper quickly.
“arrived beautifully packaged and the jumper is a perfect fit”
Online ordering, returns, and refunds were handled promptly and smoothly.
“I received a "you have been refunded" email within hours”
The water-resistant jacket was suggested by a close family member.
According to him, the coat was really well-fitting and kept him sufficiently warm and dry throughout rainy days.
and I also saw that it had generally favorable reviews across a variety of review sites, which was one of the factors that influenced my decision to purchase this raincoat for my husband, who was in desperate need of a new one.
even though I had a difficult time picking which one to purchase since there are so many excellent options available on the website a customer care lady helped out.
The Falconeri Men's Water-Resistant Raincoat stuck out to me and looked great on my spouse, so I settled with that one as a final choice.
He really loves it, and we both agree that it looks fantastic on him.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Falconeri is an Italian apparel brand focused on knitwear and cashmere garments for men and women. The company operates retail stores and an e-commerce site selling seasonal collections, with product lines that include outerwear, sweaters, and accessories. Consumers searching reviews often look for fit, fabric performance, and customer-service experiences tied to online and in-store purchases.