Many reviews praise sturdy construction and fast, helpful replies from customer service. Another set describes missing packages, long delays, and claims of counterfeit items. Several buyers also mention inconsistent sizing that led to exchanges or returns.
Examples from available reviews (Dec 2014 – Mar 2026).
Multiple orders had fantastic tailoring and surprisingly fast shipping.
“Garment quality and tailoring were fantastic.”
Wrong size was sent but customer service promptly corrected it.
“Customer service was wonderful and understanding and sent me the proper size without any issues.”
Hoodie never arrived and order has been delayed three months.
“it still never came it’s been 3 MONTHS SINCE”
Received what appears to be a fake Loungefly and dispute with customer service.
“we discovered it was FAKE!”
Many reviews describe quick, practical support that handled exchanges, fixed sizing issues, and processed refunds. Another cluster reports delivery problems that were not resolved, including lost packages and cases where support did not make things right.
Some reviewers say prices feel fair and the value is good for themed shirts, costumes, and bedding. Comments about price or value appear less often than notes about responsive service and how well items are made.
Positive feedback points to easy ordering, on-time shipping, and listings that match what arrives. Negative reviews describe delays lasting months, orders that never show up, and returns that feel difficult for custom or wrong items.
Most reviews praise the tailoring, believable craftsmanship, and tough materials across costumes and clothing. A smaller but noticeable group mentions items arriving damaged, plus at least one claim that an accessory was counterfeit.
Many customers report fast, polite replies and proactive back-and-forth on sizing or order changes. Others describe slow or sparse responses, mistakes about what was in stock, and messages that felt automated or dismissive.
Reviews split sharply between customers who got well-made items with quick fixes when needed, and customers who faced non-delivery or complaints that stayed unresolved. That divide leaves buyers with either clearly positive purchases or clearly negative dispute experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Garment was well made, flattering, and shipped quickly.
“impressively well made with a flattering silhouette”
Item never arrived due to delivery code issue and possible theft.
“I never received the item.”
Seller issued a full refund after a mishap, buyer satisfied.
“Fantek fully refunded me for a mishap.”
Multiple orders had fantastic tailoring and surprisingly fast shipping.
“Garment quality and tailoring were fantastic.”
High-quality Star Trek shirt; reviewer very pleased.
“Very high-quality Star Trek TOS shirt, very pleased”
Good quality shirt at an affordable price.
“Great quality shirt for the money.”
Excellent material and very responsive customer service handled size exchange.
“they were very quick and very helpful in assisting me to get a new size!”
Wrong size was sent but customer service promptly corrected it.
“Customer service was wonderful and understanding and sent me the proper size without any issues.”
Reviewer experienced great customer service and product quality.
“GREAT customer service, and GREAT quality.”
Costume had authentic workmanship and good customer care.
“Excellent Costume. Great customer care. Very authentic workmanship.”
Quick responses, great customer service, and love the costume.
“Quick reply and great customer service!”
Prompt, wonderful customer service; uniforms are quality and fairly priced.
“Their customer service is wonderful and prompt.”
Good product quality but inaccurate sizing and poor return handling.
“a men's XL from them is like a men's small in North America”
Product arrived exactly as expected and was perfect.
“Perfect! Exactly as expected thank you!”
Jumpsuit fit perfectly, looked realistic, and arrived on time.
“The jumpsuit I ordered arrived on time, fit perfectly and really brought my Jadzia Dax cosplay together!”
Customer service was quick and accommodating; items as advertised.
“Their customer service department was quick to respond, courteous, & was very accommodating.”
Bedding had great picture and quality; son very pleased.
“My son is very pleased with his legend of Zelda bedding!”
Good quality and accommodating customer service allowed post-purchase changes.
“Great quality and customer service.”
Fair prices and good selection made nephew happy.
“I love the fair prices.”
Initial issue resolved quickly by customer service; reviewer happy.
“I had a bad experience at the beginning, but customer service responded immediately.”
I recently had the pleasure of purchasing a cosplay costume from Fanrek and wanted to share my positive experience. The selection available was impressive, including unique options for both men and women. I appreciated the attention to detail in the design and construction of each piece.
The ordering process was straightforward, with clear sizing information provided to ensure a proper fit. Shipping was quick, arriving before I anticipated it would. The package was well labeled with care instructions included.
When I received my costume, I was impressed by its quality - it exceeded my expectations! The materials were durable yet comfortable to wear for extended periods of time at events. Wearing this costume gave me an unmatched level of confidence as a fan among other enthusiasts.
Overall, I highly recommend browsing Fanrek Cosplay Costume's offerings for any upcoming events or Halloween festivities you have planned. Their products are high-quality and their service is exceptional!
Hoodie never arrived and order has been delayed three months.
“it still never came it’s been 3 MONTHS SINCE”
Received what appears to be a fake Loungefly and dispute with customer service.
“we discovered it was FAKE!”
Item arrived damaged and customer service refused practical remedy.
“it is stuck in that position and completely unwearable.”
Paid for fast shipping but package delayed and seller unresponsive.
“they only responded "stay safe. be patient.”
Payment taken but ordered sweater never arrived; reviewer calls fraud.
“Fraud . Do not buy anything from the side.”
Custom order was wrong, return costly, and seller blamed customer.
“I am assuming that this is FRAUD.”
Seller sold undersized costumes and refused refunds or returns.
“Fraud. They costumes were much smaller then they said.”
Inventory wasn't updated causing delay; seller refunded after late response.
“this seller site never update inventory item whenever in-stock or sold out”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fanrek runs an online shop selling costumes, cosplay outfits, and other themed clothing. Alongside ready-to-wear items, it offers custom tailoring and commissioned costume work. Product pages usually show size charts, fabric details, and care notes. Fanrek takes online payments and ships both domestically and internationally. The store aims at hobbyists, cosplayers, and shoppers looking for niche apparel and costume accessories.