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We Collect & Analyze Reviews

Fanrek
Experiences & Reviews

Fanrek is an e-commerce retailer that sells costumes, cosplay apparel, and fan merchandise through online storefronts. The company ships internationally and lists sizing and product details for shoppers. People researching Fanrek reviews typically look for information on product authenticity, sizing, shipping and customer service.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 90%
Latest Review 19d
Overall Rating
4.6

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report fast shipping and helpful customer service, with successful exchanges or refunds; a minority report delivery failures or returns frustrations.

Share of mentions
21%
Strong
๐Ÿ’ฐ

Value for money

Several reviewers say items are reasonably priced and good value for money, but comments on price are limited relative to other topics.

Share of mentions
5%
Mixed
โšก

User experience

Many customers find ordering and sizing information straightforward, yet a few report poor fit or delivery issues that negatively affected their experience.

Share of mentions
7%
Mixed
๐Ÿ”ง

Product quality

A large share of reviews praise material quality, workmanship and authenticity; customers frequently describe durable, comfortable garments and accurate items.

Share of mentions
24%
Strong
๐Ÿ“ž

Communication

Reviewers commonly describe quick, responsive support and helpful email communication for size changes or refunds; a small number describe unresolved service interactions.

Share of mentions
15%
Strong
โญ

Overall experience

Most reviewers describe a positive overall experience driven by product quality and responsive service, though a few note delivery or returns problems.

Share of mentions
28%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

A
Angela G
trustpilot.com Oct 01, 2025

Very Impressive Quality!

I purchased a science officer Star Trek TOS The Original Series Uniform Female Duty Dress Cosplay Costumes. I highly recommend Fanrek based on the exc...

F
Frankie M
trustpilot.com Oct 01, 2025

I never received the item

I never received the item. Due to the delivery facility saying that it needed a delivery code. It's upsetting that something...

T
Tami
trustpilot.com Oct 01, 2025

I ordered a talking Jevil plush

Fantek fully refunded me for a mishap. I...

S
Scott L
trustpilot.com Oct 01, 2025

I have made multiple orders from Fanrekโ€ฆ

I have made multiple orders from Fanrek and have been very satisfied. Garment quality and tailoring were fantastic...

c
customerDMC
trustpilot.com Oct 01, 2025

Very high-quality Star Trek TOS shirt

Very high-quality Star Tr...

C
CJ Leblanc
trustpilot.com Oct 01, 2025

What made this experience great!?

What made this experience great? Price and quality! Great quality shirt for the money. I...

B
Bobby Burdick
trustpilot.com Oct 01, 2025

High quality & great customer service.

Looking for a high-quality source of cosplay costumes, Fanrek is the place to get it!!! I had ordered a Star Trek Picard S2 Starfleet red uniform for...

M
Megan D
trustpilot.com Oct 01, 2025

Excellent customer service

I was accidentally sent the wrong size in error. Customer service was wonderful and understanding and sent me the proper si...

S
Slain50
trustpilot.com Oct 01, 2025

GREAT customer service

GREAT customer servic...

M
Montana D
trustpilot.com Oct 01, 2025

Excellent Costume

Excellent Costume. Great customer...

C
Cheri Saumier
trustpilot.com Oct 01, 2025

Quick reply and great customer service

Quick reply and great customer service...

B
Bryson Syliboy
trustpilot.com Oct 01, 2025

Their customer service is wonderful andโ€ฆ

Their customer service is wonderful and prompt. I highly r...

S
Sleeping better
trustpilot.com Oct 01, 2025

product quality was surprisingly good

product quality was surprisingly good, but a men's XL from them is like a men's small in North America, totally not matching their own measurements. A...

C
Consumer
trustpilot.com Oct 01, 2025

Perfect

Perfect! Exactly as...

L
Leanne Jones-Bowen
trustpilot.com Oct 01, 2025

Great site for Star Trek items

The jumpsuit I ordered arrived on time, fit perfectly and really brought my Jad...

R
Richard Eckman
trustpilot.com Oct 01, 2025

Very positive buying experience

Their customer service department was quick to respond, courteous, & was very accommodating. In addition, what I purchased was in g...

K
Kim
trustpilot.com Oct 01, 2025

Was just what we were looking for

My son is very pleased with his legend of Zelda bedding!...

S
Satisfied Customer
trustpilot.com Oct 01, 2025

Great quality and customer service

Great quality and customer service. Allowed for change...

L
Luis Flores
trustpilot.com Oct 01, 2025

I love the fair prices

I love the fair prices. I had been looking for those toys for a while and had not been abl...

J
Joannie
trustpilot.com Oct 01, 2025

Great customer service

I had a bad experience at the beginning, but customer service responded immediately. I was...

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Conclusion

Reviews indicate Fanrek is often praised for product quality, with multiple customers highlighting authentic workmanship and durable materials. Many buyers report fast shipping and responsive customer support that resolves sizing or order issues, including refunds or exchanges. However, a minority of reviewers report delivery failures, missing items, or dissatisfaction with returns policies and sizing consistency. Consumers should review sizing charts carefully and confirm the seller's return and shipping policies before ordering to reduce the chance of fit or delivery problems.