Fanrek
Experiences & Reviews
Fanrek is an e-commerce retailer that sells costumes, cosplay apparel, and fan merchandise through online storefronts. The company ships internationally and lists sizing and product details for shoppers. People researching Fanrek reviews typically look for information on product authenticity, sizing, shipping and customer service.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report fast shipping and helpful customer service, with successful exchanges or refunds; a minority report delivery failures or returns frustrations.
Value for money
Several reviewers say items are reasonably priced and good value for money, but comments on price are limited relative to other topics.
User experience
Many customers find ordering and sizing information straightforward, yet a few report poor fit or delivery issues that negatively affected their experience.
Product quality
A large share of reviews praise material quality, workmanship and authenticity; customers frequently describe durable, comfortable garments and accurate items.
Communication
Reviewers commonly describe quick, responsive support and helpful email communication for size changes or refunds; a small number describe unresolved service interactions.
Overall experience
Most reviewers describe a positive overall experience driven by product quality and responsive service, though a few note delivery or returns problems.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 โ October 2025).
High quality & great customer service.
"Looking for a high-quality source of cosplay costumes, Fanrek is the place to get it!!! I had ordered a Star Trek Picard S2 Starfleet red uniform for..."
I never received the item
"I never received the item. Due to the delivery facility saying that it needed a delivery code. It's upsetting that something..."
I ordered a talking Jevil plush
"Fantek fully refunded me for a mishap. I..."
product quality was surprisingly good
"product quality was surprisingly good, but a men's XL from them is like a men's small in North America, totally not matching their own measurements. A..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Very Impressive Quality!
I purchased a science officer Star Trek TOS The Original Series Uniform Female Duty Dress Cosplay Costumes. I highly recommend Fanrek based on the exc...
I never received the item
I never received the item. Due to the delivery facility saying that it needed a delivery code. It's upsetting that something...
I ordered a talking Jevil plush
Fantek fully refunded me for a mishap. I...
I have made multiple orders from Fanrekโฆ
I have made multiple orders from Fanrek and have been very satisfied. Garment quality and tailoring were fantastic...
Very high-quality Star Trek TOS shirt
Very high-quality Star Tr...
What made this experience great!?
What made this experience great? Price and quality! Great quality shirt for the money. I...
High quality & great customer service.
Looking for a high-quality source of cosplay costumes, Fanrek is the place to get it!!! I had ordered a Star Trek Picard S2 Starfleet red uniform for...
Excellent customer service
I was accidentally sent the wrong size in error. Customer service was wonderful and understanding and sent me the proper si...
GREAT customer service
GREAT customer servic...
Excellent Costume
Excellent Costume. Great customer...
Quick reply and great customer service
Quick reply and great customer service...
Their customer service is wonderful andโฆ
Their customer service is wonderful and prompt. I highly r...
product quality was surprisingly good
product quality was surprisingly good, but a men's XL from them is like a men's small in North America, totally not matching their own measurements. A...
Perfect
Perfect! Exactly as...
Great site for Star Trek items
The jumpsuit I ordered arrived on time, fit perfectly and really brought my Jad...
Very positive buying experience
Their customer service department was quick to respond, courteous, & was very accommodating. In addition, what I purchased was in g...
Was just what we were looking for
My son is very pleased with his legend of Zelda bedding!...
Great quality and customer service
Great quality and customer service. Allowed for change...
I love the fair prices
I love the fair prices. I had been looking for those toys for a while and had not been abl...
Great customer service
I had a bad experience at the beginning, but customer service responded immediately. I was...
Conclusion
Reviews indicate Fanrek is often praised for product quality, with multiple customers highlighting authentic workmanship and durable materials. Many buyers report fast shipping and responsive customer support that resolves sizing or order issues, including refunds or exchanges. However, a minority of reviewers report delivery failures, missing items, or dissatisfaction with returns policies and sizing consistency. Consumers should review sizing charts carefully and confirm the seller's return and shipping policies before ordering to reduce the chance of fit or delivery problems.