Many reviewers praise Farm Rio for quick replies and named service staff who fix order problems. Multiple shoppers point to strong fabric quality and standout dress designs. Another group reports cancelled orders, emails that went unanswered, wrong items shipped, and refunds that were hard to get. A small number of reviewers allege discriminatory treatment in stores.
Examples from available reviews (Nov 2021 – Feb 2026).
Beautiful, top-notch fabrics and outstanding customer service, especially on sale.
“Fabrics are top notch!”
Customer service was quick, efficient, and caring.
“Great, quick and efficient customer service. Felt they really did care.”
Charged for items not shipped and poor communication made resolution impossible.
“My credit card was charged for all 3 pieces but only 2 shipped.”
A store employee behaved in a way the reviewer perceived as racist.
“She was racist towards me.”
Many reviews describe fast, helpful support from specific representatives. In contrast, another set mentions cancelled orders, repeated wrong shipments, and support emails that never got resolved. Several reviewers also describe returns through carriers as expensive or complicated.
Some reviewers mention getting price adjustments and refunds after sales. A large share of complaints focuses on cancelled sale orders, refused price changes, and charges for items that never shipped. A few customers describe these billing issues as major trust problems.
Many shoppers say ordering is easy and returns are simple when support responds. Other accounts mention delayed deliveries and long wait times when support stayed silent. A minority ask for larger sizes or longer shirt lengths.
Many reviews praise the fabrics, prints, and craftsmanship. Recurring comments also point to uneven sizing and occasional build issues such as loose, untrimmed threads. Some reviewers specifically say quality seems to have dropped over multiple purchases.
Several reviews describe quick, personal replies that lead to refunds or reshipments. Many others report sending multiple messages without getting an answer. A few link poor communication to shipping mistakes and billing disputes.
Reviews split between enthusiastic five-star experiences and harsh one-star complaints. Positive feedback highlights the designs and attentive staff. Negative feedback centers on cancelled orders, refund disputes, wrong items, and rare claims of discriminatory treatment in stores.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service promptly refunded a sold-out item and provided a coupon.
“I was issued a full refund.”
My sale order was cancelled after a generic response, then items reappeared at full price.
“my ordered is cancelled. And I see the dresses on their website for full price.”
Multiple emails went unanswered and items were not delivered.
“I have sent ten emails they never respond.”
Denied price adjustment and delayed shipping led to frustration with customer service.
“This level of service is unacceptable for a premium-priced brand.”
Website indicated final sale but later showed otherwise; reviewer seeks refund alleging fraud.
“I believe the website is committing a fraudulent scam!”
Entire order cancelled despite items showing available, causing distrust.
“My entire order, 6 dresses, was cancelled when I inquired.”
One item refunded but another missing with no response or refund yet.
“I have yet to receive the Puff Sleeve Blouse.”
Charged for items not shipped and poor communication made resolution impossible.
“My credit card was charged for all 3 pieces but only 2 shipped.”
Six out of seven items remained processing after payment, with poor communication.
“I have sent multiple inquiries to their customer care since Dec 9”
Received wrong sizes and the company refused refunds, with repeated issues.
“they send the clothes with the wrong size and then they don't want to refund the money.”
Love for fashion is deep inside me. I value quality, unique and trendy tops, trousers, and dresses. For this reason, I decided to do online shopping for a change. During my search for leading stores and manufacturers, I came across Farm Rio from Brazil. I was excited it would be my most fascinating moment and more so having Brazilian-made dresses. I contacted customer care but the response was frustrating. They didn’t attend to any of my inquiries. I felt like giving up. After a few days, I contacted them again and received the same kind of treatment. I was so disappointed to place an order. I looked for another shop.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Farm Rio is a Brazilian fashion brand that designs and sells women’s clothing and accessories. It runs an online store with dresses, tops, and seasonal collections. Farm Rio ships internationally and has retail stores in select markets. The line is known for colorful prints and pattern-driven pieces. Online shoppers can reach customer support through the brand’s service channels for order and return questions.