One long-term reviewer reports reliable fabric quality but a recent order failure: the wrong Japanese selvedge denim was shipped and replacing it required multiple contacts. The account emphasizes slow response times and unhelpful customer support in resolving the error. For consumers, that suggests checking current fulfillment and return policies before large orders and confirming support channels. If fabric consistency is your priority, note the positive historical product comments but weigh them against the risk of recent service issues.
Examples from available reviews (Apr 2013 – Feb 2026).
They shipped the wrong fabric and customer support was unresponsive.
“The customer support team was not helpful.”
Reviewer cites long history of good customer service but reports a recent failure: wrong item shipped and slow, unhelpful support when seeking a replacement.
The review does not address pricing or value directly; comments focus on fabric quality and post‑purchase service rather than cost or discounts.
Ordering experience was positive historically, but the most recent order involved receiving the incorrect fabric and difficulty obtaining a timely replacement.
Reviewer reports consistent satisfaction with fabric quality over years, specifically praising denim quality prior to the latest fulfillment issue.
Reviewer attempted email and phone contact and reports that responses took days; communication is described as slow and ultimately unhelpful for resolution.
Longstanding trust was damaged by a recent wrong shipment and poor support, leading the reviewer to say they will likely stop purchasing from the company.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They sent fabric that appeared synthetic instead of advertised 100% silk.
“It melted like plastic.”
I've been ordering denim fabric from Fashion Fabrics Club for years and have always been happy with the quality of the fabric as well as the great customer service. This is a top-notch company that I trust completely. However, I had the worst experience during my last purchase. I ordered a Dark Classic Navy Blue Cotton Japanese Selvedge Denim fabric but was sent the wrong fabric. It was very difficult for me to get a replacement. I reached them via email, call and it took days for me to get a response. It was very frustrating. The customer support team was not helpful. I'm looking for a different supplier , I don't think I'm gonna spend another penny on this company!
They shipped only one sample and did not notify about out-of-stock items.
“they will NOT inform you that fabrics are out of stock”
Fabric arrived quickly, prettier than expected, and reasonably priced.
“This fabric came fast & is even prettier than I imagined.”
Reviewer called this business a nightmare without further explanation.
“this business is a nightmare!”
Repeated orders yielded lovely, high-quality fabric at reasonable prices.
“have always gotten lovely high quality fabric.”
Fabric quality exceeded expectations and delivery was very fast.
“The fabric was better than I expected, (excellent quality),”
Customer service was rude and unhelpful, and some fabrics were poor quality.
“they hang up on you while still asking your question.”
Longtime customer praises attentive service and reasonable fabric prices.
“Abby is very polite, and wonderful at customer service!”
Wool fabrics were gorgeous, delivery quicker than expected, customer service responsive.
“The wool is absolutely gorgeous.”
Received samples after about twelve days and was satisfied with selections.
“My order came in about twelve days.”
They billed unexpectedly for shipping a week after purchase.
“Who the hell charges you for shipping 1 week after you purchased items?!”
Bought a designer fabric deal that arrived fine, though slightly slow.
“My fabrics arrived in perfect condition.”
Fabrics were poor quality, mismatched descriptions, and improperly packaged.
“all fabrics came over-stuffed in a single plastic bag.”
Order arrived quickly and fabric matched colors shown online.
“I thought it came fairly quickly.”
Reviewer complains about excessive shipping costs, slow delivery, and average fabric.
“They charged a totally unreasonable amount for shipping.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fashion Fabrics Club is an online fabric retailer aimed at hobbyists, independent designers, and small businesses looking for yardage and textile materials. Consumers searching reviews typically look for information on fabric quality, order fulfillment, shipping and returns, and customer support. When evaluating this seller, reviewers frequently mention product consistency and post‑purchase service responsiveness.