Reviews Analyzed
21
We Collect & Analyze Reviews
Felina
Experiences & Reviews
Felina is a manufacturer and retailer of intimate apparel—bras, panties, and sleepwear—sold through its own website and retail partners. Consumers comparing brands often look at fit, fabric quality, sizing consistency, shipping and return terms, and customer support. This report summarizes reviewer feedback to help shoppers assess Felina’s product fit, quality, service responsiveness, and return handling.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
15d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers report poor service: delayed or missing orders, limited resolution from support, and recurrent refund or exchange problems.
Share of mentions
Weak
24%
💰
Value for money
Several reviewers cite unexpected fees, partial refunds, or being charged for returns; some say items did not match price expectations.
Share of mentions
Weak
11%
⚡
User experience
Customers report site and chat failures: broken links, nonworking chat, and return flows that fail to complete or provide required codes.
Share of mentions
Weak
8%
🔧
Product quality
Multiple buyers describe mis-sized items, thin or fraying fabric, and brand/packaging mismatches; a minority report good fit and quality.
Share of mentions
Weak
9%
📞
Communication
Many reviews describe unreturned emails, unreachable phone lines, delayed order updates, and unclear messaging about refunds or returns.
Share of mentions
Weak
24%
⭐
Overall experience
The sample leans negative overall, driven by service, returns, and quality complaints; a small number of customers report positive experiences.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Junk! Absolute JUNK
"Purchased over $300 in bras and underwear...The underwear (lace) is junk. Like already fraying after a single use. Every pair. I am top heavy, so I wa..."
Janna Kay Barnes
Trustpilot
Oct 01, 2025
Featured for: product quality, no response
Felina - fix your web site so that people can return
"Ordered a 2 pack of leggings. cut way too small. Attempted to start a return online and I cannot. Site just won't let proceed beyond a certain point i..."
Susan Goble Germain
Trustpilot
Oct 01, 2025
Featured for: return website failure
So glad I ignored the bad reviews...
"I love what I ordered from this website. Their product is very high quality. The fit is true to their size charts. I had ordered a Felina product from..."
Judith Hanson
Trustpilot
Oct 01, 2025
Featured for: positive quality and fit
Seamless Bras
"My daughter was in the market for a new bra and I recommended she try Felina Intimates. She said they fit her well and were comfortable. I also have a seamless bra from Felina Intimates and I really like it. The fit is perfect and it's very comfortable. The reason why I recommended them to my daughter is because she's always complaining about bras being too tight and uncomfortable and I think Felina Intimates makes very good bras. I had also received excellent service from them during my last purchase, so I thought it would be fair referring them to anyone.
If you're looking for a good-quality, seamless bra, you can't go wrong with Felina Intimates."
Joan
Collected.reviews
Dec 18, 2021
Featured for: positive fit and service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Rebecca
trustpilot.com
Oct 01, 2025
Run-Around
Placed an order 14 days ago and have heard nothing from the company. I just contacted them and was told they would check with warehouse to see s...
B
Barbara O
trustpilot.com
Oct 01, 2025
Don't purchase from this company
Not sure what's going on with this company, but I'd steer away from them. I've ordered from them in the past no problem, but this time I placed an ord...
S
Spike
trustpilot.com
Oct 01, 2025
Terrible - Place order, no response.
My wife placed an order online with Felina GMBH. After an initial email saying it was being prepared for shipment, nothing. No...
M
Margo
trustpilot.com
Oct 01, 2025
I order felina pijama set
I order felina pijama set. I never received my order. I contacted Felina customer service multiple times, they said they replaced the...
A
Atrocious customer service
trustpilot.com
Oct 01, 2025
Atrocious customer service
The item I ordered sized very small. I processed an exchange for another size. Felina had me take pictures and upload TWICE not being satisfied with t...
A
Angela G.
trustpilot.com
Oct 01, 2025
The absolute worst customer service…
The absolute worst customer service I've ever dealt with. First, thier link doesn't work when I cancelled my order, causing it to ship. I even receive...
J
Judith Hanson
trustpilot.com
Oct 01, 2025
So glad I ignored the bad reviews...
I love what I ordered from this website. Their product is very high quality. The fit is true to their size charts. I had ordered a Felina product from...
A
Ann
trustpilot.com
Oct 01, 2025
Buyer beware - avoid at all costs.
I ordered one item. I never received an order confirmation, an order number, shipping notice or a tracking number, then my package was in limbo for da...
M
M. Langham
trustpilot.com
Oct 01, 2025
Felina has deceptive return policy
Felina has deceptive return policy. Only companies with too many returns do not stand by their product. I was appalled to discover a $7 fee to return....
L
Leslee Levin
trustpilot.com
Oct 01, 2025
Check that you got the brand that you paid for
In the past I had bought some high waisted panties from Felina that have lace at the top and I really like them. They are the Felina brand. Because it...
C
Consumer
trustpilot.com
Oct 01, 2025
I bought after many promotional emails
I bought after many promotional emails, jut to try. They even promoted a free gust with certain choices. Two days later I received an email they run o...
L
Lisa Fitzgerald
trustpilot.com
Oct 01, 2025
Day light robbery!
Ok so how this is still going is just beyond me at this stage!!!! They have robbed almost 500e of my money and nothing back to date, and...
J
Janna Kay Barnes
trustpilot.com
Oct 01, 2025
Junk! Absolute JUNK
Purchased over $300 in bras and underwear...The underwear (lace) is junk. Like already fraying after a single use. Every pair. I am top heavy, so I wa...
J
Jennifer Printy
trustpilot.com
Oct 01, 2025
Quality is very poor can’t get a hold…
Quality is very poor can’t get a hold of anyone to return or exchange the items they don’t answer their phones and it won’...
B
Barbara Neidhard
trustpilot.com
Oct 01, 2025
Felina doesn’t adhere to there own return policy
In June I purchased 2 bras wore one found it to be uncomfortable so I returned 1. I have attempted for the last couple months to get my refund. They c...
E
Evelyn Ryan
trustpilot.com
Oct 01, 2025
Horrible experience with new products.
I have purchased from Felina for over 15 years. I recently purchased 2 NEW items that they do not normally sell but purchased them based on past purch...
D
Dawn Harris
trustpilot.com
Oct 01, 2025
Buyer beware
Buyer beware. I ordered a bra from this company on May 28 and paid $45 using my credit card. It did not fit right so I returned it informing the compa...
S
SHARON ROSENBERG
trustpilot.com
Oct 01, 2025
Felina Chat is Useless
If you want to purchase or exchange, this company responds immediately. I have been on hold with Chat (...
J
Jason Wang
trustpilot.com
Oct 01, 2025
Very poor customer service
Very poor customer service. No any response after s...
S
Susan Goble Germain
trustpilot.com
Oct 01, 2025
Felina - fix your web site so that people can return
Ordered a 2 pack of leggings. cut way too small. Attempted to start a return online and I cannot. Site just won't let proceed beyond a certain point i...
Conclusion
In this review sample most customers report problems with order fulfillment, responsiveness, and return handling—examples include missing confirmations, delayed shipments, and disputed refunds. Several reviewers mention undisclosed return fees (multiple $7 return-fee complaints) or partial refunds. Product feedback is mixed: some buyers report mis-sizing, thin fabric, or brand/packaging mismatches, while a minority praise fit and prompt delivery. If you plan to purchase, check size charts carefully, save order confirmations, confirm the stated return policy and any fees, and consider using a payment method with dispute protection when ordering directly from the site.