In this review sample most customers report problems with order fulfillment, responsiveness, and return handling—examples include missing confirmations, delayed shipments, and disputed refunds. Several reviewers mention undisclosed return fees (multiple $7 return-fee complaints) or partial refunds. Product feedback is mixed: some buyers report mis-sizing, thin fabric, or brand/packaging mismatches, while a minority praise fit and prompt delivery. If you plan to purchase, check size charts carefully, save order confirmations, confirm the stated return policy and any fees, and consider using a payment method with dispute protection when ordering directly from the site.
Examples from available reviews (Dec 2021 – Feb 2026).
Products were low quality and frayed quickly, and returns unresponsive.
“The underwear (lace) is junk.”
Could not initiate online return due to website error and no response.
“Site just won't let proceed beyond a certain point in the return process.”
Product was high quality, true to size, and arrived quickly.
“Their product is very high quality.”
Bra fit perfectly and was comfortable; customer service was excellent.
“If you're looking for a good-quality, seamless bra, you can't go wrong with Felina Intimates.”
Most reviewers report poor service: delayed or missing orders, limited resolution from support, and recurrent refund or exchange problems.
Several reviewers cite unexpected fees, partial refunds, or being charged for returns; some say items did not match price expectations.
Customers report site and chat failures: broken links, nonworking chat, and return flows that fail to complete or provide required codes.
Multiple buyers describe mis-sized items, thin or fraying fabric, and brand/packaging mismatches; a minority report good fit and quality.
Many reviews describe unreturned emails, unreachable phone lines, delayed order updates, and unclear messaging about refunds or returns.
The sample leans negative overall, driven by service, returns, and quality complaints; a small number of customers report positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Sizing was incorrect and material too thin, with no returns.
“Sizing is so off on underwear.”
New high waistbands fit poorly and require constant pulling up.
“Walking as little as a mile you spend half your time pulling the bloody things up!”
Order pending for 14 days with unresponsive company communication.
“Placed an order 14 days ago and have heard nothing from the company.”
Was charged but received no confirmation and could not contact company.
“No confirm email, no way to contact via phone”
Order showed prepared but then no further response or contact details.
“no response to emails, there is no phone number for it on the web.”
Never received pajama set despite replacements and multiple contacts.
“I never received my order.”
Return and exchange process required repeated photos and lacked QR code.
“there is NO QR code in the email for me to drop off items.”
Cancellation and return processes failed, with repeated photo requests.
“The absolute worst customer service I've ever dealt with.”
Product was high quality, true to size, and arrived quickly.
“Their product is very high quality.”
Order had delivery issues and a disputed $7 return shipping charge.
“I’m being charged seven dollars for return shipping fee.”
Company charged undisclosed $7 return fee and had inconsistent sizing.
“Felina has deceptive return policy.”
Received a different sub-brand and was overcharged without remedy.
“I was overcharged $20 per box.”
Promised promotional gift was unavailable and no compensation offered.
“False advertisement is NOT a good practice”
Claims company charged nearly 500€ with no refunds over a year.
“They have robbed almost 500e of my money and nothing back to date”
Products were low quality and frayed quickly, and returns unresponsive.
“The underwear (lace) is junk.”
Poor product quality and inability to contact support for returns.
“Quality is very poor can’t get a hold of anyone to return or exchange the items”
Returned item but received partial refund and unwanted payment method.
“They credited my account for $7.40 but refuses to refund the balance.”
New items were poor quality, mis-sized, and under-reimbursed.
“Material was paper thin and poorly sewed.”
Company claimed refund but never credited card, required dispute.
“the $45 was NEVER credited.”
Chat support left user on hold with no reply after greeting.
“I have been on hold with Chat (to discuss my account) for 15 mins without one reply”
Customer service unresponsive to emails and unreachable by phone.
“Very poor customer service. No any response after sending many emails.”
Could not initiate online return due to website error and no response.
“Site just won't let proceed beyond a certain point in the return process.”
My daughter was in the market for a new bra and I recommended she try Felina Intimates. She said they fit her well and were comfortable. I also have a seamless bra from Felina Intimates and I really like it. The fit is perfect and it's very comfortable. The reason why I recommended them to my daughter is because she's always complaining about bras being too tight and uncomfortable and I think Felina Intimates makes very good bras. I had also received excellent service from them during my last purchase, so I thought it would be fair referring them to anyone.
If you're looking for a good-quality, seamless bra, you can't go wrong with Felina Intimates.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Felina is a manufacturer and retailer of intimate apparel—bras, panties, and sleepwear—sold through its own website and retail partners. Consumers comparing brands often look at fit, fabric quality, sizing consistency, shipping and return terms, and customer support. This report summarizes reviewer feedback to help shoppers assess Felina’s product fit, quality, service responsiveness, and return handling.