The available review reports a faulty pair of heated gloves and a poor post-sale experience: the liner arrived squeezed and unusable, and customer support was slow and defensive. Shoppers should inspect received items immediately, photograph any defects, and review FibreHeat’s return and warranty terms before purchasing. If responsiveness to emails and voicemails is important to you, consider confirming support channels and response expectations in advance. Checking multiple independent reviews and seller return policies can help set realistic expectations about product quality and after-sales service.
Examples from available reviews (Feb 2026).
Received two faulty gloves and encountered poor customer support.
“I received two sets of gloves that were faulty.”
Reviewer reports slow, defensive customer service: multiple voicemails and an email required before any reply, with staff blaming the customer and no apology.
No mentions of price, cost, or perceived value appear in the available review, so value-for-money cannot be assessed from these reviews.
Customer found the gloves unusable: the liner was squeezed and could not be fixed, and the end user (husband) was dissatisfied and unwilling to keep them.
The review identifies a clear product defect on arrival: faulty gloves with a distorted liner, suggesting quality control or damaged stock issues.
Reviewer needed to leave two voicemails and send an email before any response; when contacted, staff were reportedly critical rather than conciliatory.
Overall report is negative: faulty product, unsatisfactory service, and the customer intends to find another retailer for their needs.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
Because my husband is a cyclist, I ordered two pairs of gloves from the FibreHeat online store to keep his hands warm, but I'm really disappointed.
I received two sets of gloves that were faulty.
I was unable to get my hands on what they were selling.
Even turning the glove inside out couldn't fix the problem because the liner was so squeezed.
Because of the flaw in the product, they blamed me.
Their suggestion that I was the source of the problem irritated me.
Not to mention the fact that they may already have a damaged product.
They had no apologies to make.
I had to leave two voicemails and send an email before I received any kind of answer.
When I do, they're quick to criticize me.
It's a disgrace!
My hubby was not a fan of the gloves either.
Another store must be found for my needs
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FibreHeat is a company that offers heated apparel and accessories through direct online retail channels. People searching reviews for FibreHeat typically look for information about product reliability, heating performance, fit, returns, and customer support. Independent review summaries aim to help shoppers evaluate build quality, after-sales responsiveness, and whether products meet expectations for outdoor use.