Reviews Analyzed
1
We Collect & Analyze Reviews
FibreHeat
Experiences & Reviews
FibreHeat is a company that offers heated apparel and accessories through direct online retail channels. People searching reviews for FibreHeat typically look for information about product reliability, heating performance, fit, returns, and customer support. Independent review summaries aim to help shoppers evaluate build quality, after-sales responsiveness, and whether products meet expectations for outdoor use.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1410d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Reviewer reports slow, defensive customer service: multiple voicemails and an email required before any reply, with staff blaming the customer and no apology.
Share of mentions
Weak
20%
💰
Value for money
No mentions of price, cost, or perceived value appear in the available review, so value-for-money cannot be assessed from these reviews.
Share of mentions
Mixed
0%
⚡
User experience
Customer found the gloves unusable: the liner was squeezed and could not be fixed, and the end user (husband) was dissatisfied and unwilling to keep them.
Share of mentions
Weak
20%
🔧
Product quality
The review identifies a clear product defect on arrival: faulty gloves with a distorted liner, suggesting quality control or damaged stock issues.
Share of mentions
Weak
20%
📞
Communication
Reviewer needed to leave two voicemails and send an email before any response; when contacted, staff were reportedly critical rather than conciliatory.
Share of mentions
Weak
20%
⭐
Overall experience
Overall report is negative: faulty product, unsatisfactory service, and the customer intends to find another retailer for their needs.
Share of mentions
Weak
20%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Men's Leather Glove with intergrated FibreHeat
"
Because my husband is a cyclist, I ordered two pairs of gloves from the FibreHeat online store to keep his hands warm, but I'm really disappointed.
I received two sets of gloves that were faulty.
I was unable to get my hands on what they were selling.
Even turning the glove inside out couldn't fix the problem because the liner was so squeezed.
Because of the flaw in the product, they blamed me.
Their suggestion that I was the source of the problem irritated me.
Not to mention the fact that they may already have a damaged product.
They had no apologies to make.
I had to leave two voicemails and send an email before I received any kind of answer.
When I do, they're quick to criticize me.
It's a disgrace!
My hubby was not a fan of the gloves either.
Another store must be found for my needs
"
Merab Cloe
Collected.reviews
Dec 16, 2021
Featured for: illustrates product and service failures
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Merab Cloe
Collected.reviews
Dec 16, 2021
Men's Leather Glove with intergrated FibreHeat
Because my husband is a cyclist, I ordered two pairs of gloves from the FibreHeat online store to keep his hands warm, but I'm really disappointed.
I received two sets of gloves that were faulty.
I was unable to get my hands on what they were selling.
Even turning the glove inside out couldn't fix the problem because the liner was so squeezed.
Because of the flaw in the product, they blamed me.
Their suggestion that I was the source of the problem irritated me.
Not to mention the fact that they may already have a damaged product.
They had no apologies to make.
I had to leave two voicemails and send an email before I received any kind of answer.
When I do, they're quick to criticize me.
It's a disgrace!
My hubby was not a fan of the gloves either.
Another store must be found for my needs
Conclusion
The available review reports a faulty pair of heated gloves and a poor post-sale experience: the liner arrived squeezed and unusable, and customer support was slow and defensive. Shoppers should inspect received items immediately, photograph any defects, and review FibreHeat’s return and warranty terms before purchasing. If responsiveness to emails and voicemails is important to you, consider confirming support channels and response expectations in advance. Checking multiple independent reviews and seller return policies can help set realistic expectations about product quality and after-sales service.