Only one customer review is available for Finn in this dataset. That review praises the product quality but highlights significant problems with customer service, delivery handling, and billing after a return. Prospective buyers should verify Finn’s delivery verification and billing reconciliation policies and confirm response times for support. Seek additional independent reviews and official policy details before making a purchase decision.
Examples from available reviews (Dec 2021 – Feb 2026).
Product quality was good but customer service and billing were poor.
“Poor customer service throughout the entire experience”
Reviewer reports poor service: rude representative, a delivery issue with a forged signature, and ongoing incorrect billing, harming trust.
No comments on price or value in the available review; there is insufficient information to judge cost versus benefit.
The customer describes the overall process as lengthy and frustrating, citing extended procedure times that negatively affected the experience.
The reviewer explicitly states the product itself is high quality, though this positive note is contrasted by administrative and service problems.
Communication and administration are criticized: the reviewer reports a forged delivery signature and continued billing after a returned item.
Overall impression is negative due to service and administrative failures, despite a single positive remark about product quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praised the company's service quality and performance.
“Great service!”
Reviewer had a great experience and recommends it.
“Great experience, totally recommended”
Reviewer reported very good customer handling by the company.
“Very good customer handling”
Reviewer experienced hidden charges and repeated service delivery failures.
“Very disappointing experience with FINN.”
Reviewer found the entire process easy, fast, and perfect.
“All of the processon was so easy, fast and perfect.”
Reviewer found the process easy and delivery well prepared.
“The process is super easy and convenient.”
Reviewer praised the car subscription as flexible, straightforward, and hassle-free.
“Car subscription service is really good.”
Everything worked perfectly and their service was professional and prompt.
“Everything worked perfectly.”
Service quality declined with extra fees, poor communication, and overcharging.
“extra fees, poor communication, and random overcharging”
Reviewer criticized Finn's vehicle return damage assessment and billing processes.
“damage report claiming €4,000 in damages.”
Car was unroadworthy for months and support failed to respond properly.
“car is no longer road worthy for almost 2 months”
Reviewer said everything was easy and straightforward.
“Alles easy!!”
So far, everything has been working out fine.
“Till now, all is working out fine”
Service was good but slightly expensive despite transparent pricing.
“Good service, a tad to expensive but everything is transparent”
Second car delivery and return were flawless with no unexpected charges.
“Everything went exactly as promised.”
Reviewer accuses the company of fraudulent charges and withholding deposits.
“Absolute Terror ! Stay away - the most unethical company ever”
Reviewer praised extremely good customer service and overall great service.
“Extremely good customer service and overall a great service”
Long-term users found customer support good and pricing reasonable.
“Great Customer Support”
Reviewer found the application easy to navigate and use.
“Easy to click through the application”
Company charged full deductible for alleged hidden corrosion after return.
“they later claimed hidden corrosion and charged the full €1,000 deductible.”
In comparison, the degree of customer service was lacking.
In addition, the procedure took an excessive length of time from beginning to end, and the Customer service representative was quite arrogant and did not treat me with any respect at all throughout my entire experience.
Poor customer service throughout the entire experience, from the driver who delivered the item, forged my signature on the delivery receipt because he had forgotten to request it, to the leasing partner Alex, who is still billing me despite the fact that the item has been returned for more than a month.
Despite the fact that their products are of high quality, their customer service and administration are of poor quality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Finn is a consumer-facing company name that appears in online reviews. This summary compiles available customer feedback to help shoppers evaluate service, product quality, delivery, and post-purchase support. Use these reviewer comments alongside official product pages, terms, and support channels when researching Finn.