Many customers praise Finn for quick onboarding, easy app navigation, and smooth vehicle delivery. Several reviewers point to professional, fast help and clear subscription terms. A recurring set of complaints focuses on billing disputes, unexpected fees, and contested damage assessments after return. Some users also describe weak follow-up when a vehicle becomes unroadworthy.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer praised the car subscription as flexible, straightforward, and hassle-free.
“Car subscription service is really good.”
Reviewer found the process easy and delivery well prepared.
“The process is super easy and convenient.”
Car was unroadworthy for months and support failed to respond properly.
“car is no longer road worthy for almost 2 months”
Company charged full deductible for alleged hidden corrosion after return.
“they later claimed hidden corrosion and charged the full €1,000 deductible.”
Service comes up most often. Most reviews describe professional, quick handling and dependable deliveries. Some accounts point to process breakdowns around returns and billing disputes.
Views on value are split. Several users accept the transparent pricing but still say it is somewhat expensive. A smaller but prominent group reports alleged fraudulent charges, withheld deposits, and charged deductibles.
Users repeatedly describe an easy onboarding flow and a straightforward application process. Reviewers mention clear digital navigation and well-organized deliveries. Convenience is a common positive point.
Most reviewers say the vehicle met expectations at delivery. Fewer reviews mention major defects or unroadworthy conditions during the subscription. Disputed damage assessments and large repair bills appear, but less often than delivery praise.
Feedback on communication is mixed. Higher-rated reviews describe clear, responsive support. Lower-rated reviews cite slow or insufficient replies, especially about fees and vehicle faults.
Sentiment splits between very satisfied customers and strongly dissatisfied ones. Positive feedback highlights onboarding, usability, and professional service. Negative feedback centers on billing, damage disputes, and support responsiveness.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer praised the company's service quality and performance.
“Great service!”
Reviewer had a great experience and recommends it.
“Great experience, totally recommended”
Reviewer reported very good customer handling by the company.
“Very good customer handling”
Reviewer experienced hidden charges and repeated service delivery failures.
“Very disappointing experience with FINN.”
Reviewer found the entire process easy, fast, and perfect.
“All of the processon was so easy, fast and perfect.”
Reviewer found the process easy and delivery well prepared.
“The process is super easy and convenient.”
Reviewer praised the car subscription as flexible, straightforward, and hassle-free.
“Car subscription service is really good.”
Everything worked perfectly and their service was professional and prompt.
“Everything worked perfectly.”
Service quality declined with extra fees, poor communication, and overcharging.
“extra fees, poor communication, and random overcharging”
Reviewer criticized Finn's vehicle return damage assessment and billing processes.
“damage report claiming €4,000 in damages.”
Car was unroadworthy for months and support failed to respond properly.
“car is no longer road worthy for almost 2 months”
Reviewer said everything was easy and straightforward.
“Alles easy!!”
So far, everything has been working out fine.
“Till now, all is working out fine”
Service was good but slightly expensive despite transparent pricing.
“Good service, a tad to expensive but everything is transparent”
Second car delivery and return were flawless with no unexpected charges.
“Everything went exactly as promised.”
Reviewer accuses the company of fraudulent charges and withholding deposits.
“Absolute Terror ! Stay away - the most unethical company ever”
Reviewer praised extremely good customer service and overall great service.
“Extremely good customer service and overall a great service”
Long-term users found customer support good and pricing reasonable.
“Great Customer Support”
Reviewer found the application easy to navigate and use.
“Easy to click through the application”
Company charged full deductible for alleged hidden corrosion after return.
“they later claimed hidden corrosion and charged the full €1,000 deductible.”
In comparison, the degree of customer service was lacking.
In addition, the procedure took an excessive length of time from beginning to end, and the Customer service representative was quite arrogant and did not treat me with any respect at all throughout my entire experience.
Poor customer service throughout the entire experience, from the driver who delivered the item, forged my signature on the delivery receipt because he had forgotten to request it, to the leasing partner Alex, who is still billing me despite the fact that the item has been returned for more than a month.
Despite the fact that their products are of high quality, their customer service and administration are of poor quality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Finn offers car access through monthly subscription contracts. Customers use digital account tools to book vehicles, manage payments, and view contract details online. Finn arranges delivery and collection across its service areas. It keeps maintenance and service records for subscribed vehicles and organizes insurance and registration as part of the subscription.