Reviews Analyzed
21
We Collect & Analyze Reviews
Finnish Design Shop
Experiences & Reviews
Finnish Design Shop is an online retailer founded in Finland that focuses on Nordic and Scandinavian furniture, lighting, home accessories and design objects. The site serves international customers with brand-name Nordic design and provides product pages, shipping options and customer support information. Consumers searching reviews typically look for details about delivery, packaging, returns, brand selection and after-sales service.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
12d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Mixed reports: some customers praise proactive after-sales help and replacements; a larger share report unresolved orders and slow or absent support.
Share of mentions
Weak
12%
💰
Value for money
Many shoppers note competitive prices and promotions, while others report unexpected courier fees, refund shortfalls or added charges on delivery.
Share of mentions
Mixed
9%
⚡
User experience
Majority cite smooth ordering, accurate delivery slots and careful packaging; multiple reports describe long delays, routing problems or difficult pickups.
Share of mentions
Mixed
22%
🔧
Product quality
Most buyers receive items as expected: well designed, sturdy and well packaged. A minority report manufacturing defects or items damaged in transit.
Share of mentions
Strong
21%
📞
Communication
Some customers received clear shipping updates by email; a notable portion describe delayed, automated or non-existent replies from customer service.
Share of mentions
Weak
11%
⭐
Overall experience
Overall mixed: many customers praise product range, condition and delivery; a significant minority report delivery failures, extra charges or poor service.
Share of mentions
Mixed
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I can’t believe how you guys are so…
"I can’t believe how you guys are so quick good and easy to deal with. You are the best company..."
Mubarak alsaad
Trustpilot
Oct 01, 2025
Featured for: High praise for fast service
Poor and slow customer service
"Poor and slow customer service I have ordered some products 2 times from the shop. First time I ordered - it took one and a half month for delivery so..."
HEEWON JUNG
Trustpilot
Oct 01, 2025
Featured for: Detailed complaint about slow service
The best packaging ever
"The best packaging ever! Fine porcelain arrived perfectly fine from Finland to Greece! As for the p..."
rea-nefeli tzanetakou
Trustpilot
Oct 01, 2025
Featured for: Positive packaging and product quality
I am writing to raise a serious concern…
"I am writing to raise a serious concern regarding my recent order for Dubai. While the shipping costs initially appeared reasonable online, upon deliv..."
Francesca Melcarne
Trustpilot
Oct 01, 2025
Featured for: Shipping damage and extra charge
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
Heidi Fixler-Verges, LCSW S
trustpilot.com
Oct 01, 2025
1437395 is my order number
This is my order number: 1437395 I never receiv...
j
judith katz
trustpilot.com
Oct 01, 2025
Thank you Finnish Design Shop for all…
Thank you Finnish Design Shop for all the beautiful things you carry. I just purchased another 2nd pair of Fiskars manicure scissors. I LOVED THE FIR...
A
Anna Plaksina
trustpilot.com
Oct 01, 2025
We are customers from Germany and have…
We are customers from Germany and have never experienced such excellent service before. We bought a wall lamp from Muuto, which is amazing in itself,...
E
Eva
trustpilot.com
Oct 01, 2025
Wide choice and simple purchase
The availability of products, the price promotion and th...
F
Francesca Melcarne
trustpilot.com
Oct 01, 2025
I am writing to raise a serious concern…
I am writing to raise a serious concern regarding my recent order for Dubai. While the shipping costs initially appeared reasonable online, upon deliv...
A
Amanda Uffendell
trustpilot.com
Oct 01, 2025
Delighted with my purchase
Delighted with my purchase. I had been searching for this beautiful bowl and found it at the Finnish Design Shop for a good price. It...
r
rea-nefeli tzanetakou
trustpilot.com
Oct 01, 2025
The best packaging ever
The best packaging ever! Fine porcelain arrived perfectly fine from Finland to Greece! As for the p...
B
Barbara
trustpilot.com
Oct 01, 2025
Process was a lot more difficult than…
Process was a lot more difficult than it should have been for an online order. 8/14 - Ordered from online shop and paid by credit card. Paid an extra...
W
William Weird
trustpilot.com
Oct 01, 2025
Hello from Canada!
Hello from Canada! I absolutely adore the book, and was very charmed by the packaging and care involved. My only negative is one that is not the fault...
P
Per Reidar Andersen
trustpilot.com
Oct 01, 2025
The delivery was presise
The delivery was presise. The Artek pillocases...
T
Tatiana Mertene
trustpilot.com
Oct 01, 2025
Bad experience
Unfortunately I have had a very bad experience with Finnish Design, so I could not recommend it to anyone. My order wasn’t delivered. The courier comp...
B
Barbara
trustpilot.com
Oct 01, 2025
excellent range and beautiful products
excellent range and...
M
Mubarak alsaad
trustpilot.com
Oct 01, 2025
I can’t believe how you guys are so…
I can’t believe how you guys are so quick good and easy to deal with. You are the best company...
H
HEEWON JUNG
trustpilot.com
Oct 01, 2025
Poor and slow customer service
Poor and slow customer service I have ordered some products 2 times from the shop. First time I ordered - it took one and a half month for delivery so...
c
customer
trustpilot.com
Oct 01, 2025
The stunning Marimekko plates grace our…
The stunning Marimekko plates grace our table every single day adding joy immeasurab...
C
Cherie Nelson
trustpilot.com
Oct 01, 2025
customer service does not meet legal requirements
I placed an order with Finnish Design Shop for several items totaling over £300. One item (worth £72) arrived damaged due to poor packaging. I submitt...
S
Sarah
trustpilot.com
Oct 01, 2025
The 2 water bottles are excellent
The 2 water bottles are excellent. The insulated one is good for travel. I can slip ice cubes in for cold d...
L
LBoyer
trustpilot.com
Oct 01, 2025
Non-existent customer service, beware
I ordered an expensive item that arrived with a manufacturing defect. Not a huge deal; this happens. But it has been absolutely impossible to get in t...
A
A B
trustpilot.com
Oct 01, 2025
Positive experience and great selection
Great purchasing experience and very competitive prices during summer sales, I am sat...
E
Edgars Antonevics
trustpilot.com
Oct 01, 2025
Very fast delivery
Very fast delivery, convenient...
Conclusion
Customer reviews show consistent strengths in product selection, design quality and packaging—many buyers report items arrive in good condition. Delivery speed and configurable delivery options are often praised, but experiences vary by order and destination. A recurring weakness is after-sales communication: multiple reviews cite slow, automated or absent customer support and unresolved claims. Before ordering, check shipping terms, import fees and the returns/claims process; document any damage on delivery and use tracking and payment protections if available.