Customers highlight the product design, sturdy packaging, and deliveries that often arrive on time. Several reviews also mention unresponsive support, missing orders, and unexpected courier or restocking fees. High ratings focus on product quality and packaging. Low ratings focus on post-purchase support and poor communication.
Examples from available reviews (Nov 2021 – Feb 2026).
Company is consistently quick, easy to deal with, and reliable.
“Each and every time I get my shipment I receive it in perfect condition.”
Two mugs arrived in pristine condition and are well designed.
“They are beautiful in design, sturdy in construction and arrived in pristine condition.”
Item had defect and customer service was unreachable and automated.
“Everything is AI automated, emails are unanswered, and the phone line isn't connected.”
Card charged but carpets not delivered and experience was confusing.
“It is 3 February today and they have not been delivered yet.”
Service feedback splits between careful shipping and delivery problems. Many positive reviews mention secure packing, accurate UK deliveries, and replacements that worked out. Several negative reviews describe orders that never arrived, unexpected payment or courier issues, and fulfillment glitches.
Customers point to strong sale prices and good value during promotions. For some buyers in distant markets, high shipping costs led them to order less. A minority mention restocking fees or surprise courier charges that lowered the sense of value.
Many comments describe an easy ordering process, available promotions, and delivery dates that hold up. Longtime customers mention a steady selection and repeat buying. Some customers say they escalated to payment providers after order problems went unresolved.
Reviews often praise the design, solid build, and items arriving intact, including mugs, plates, bottles, and porcelain. Many call out the packaging as especially protective and careful. A few reports mention manufacturing or finish issues, such as a scratched spoon.
Most communication feedback is negative. Multiple customers mention emails that went unanswered, responses that felt automated only, and trouble reaching a real person. Only a few reviews describe quick or helpful replies from staff.
Overall feedback shows a clear split: people like the products but get frustrated with after-sales help. Positive reviews focus on design selection, packaging, and on-time shipping. Negative reviews center on slow or absent support and failures to resolve orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Card charged but carpets not delivered and experience was confusing.
“It is 3 February today and they have not been delivered yet.”
Customer was charged a 9 euro restocking fee after returning item.
“I was charged a 9 euro restocking fee for returning the item.”
Items arrived well packed; customer service was prompt and efficient.
“Extremely well packed in heavy duty bubble wrap.”
Longtime customer finds ordering, packaging, delivery, and quality consistently reliable.
“Shipping is fast, items arrive right on the estimated date, and the product quality is exceptional every single time.”
Package not received and customer cannot reach human customer service.
“trying to speak to a human at the Finnish Design Shop seems to be impossible.”
Excellent Scandinavian selection, quick shipping, and good sales.
“Excellent selection of beautiful Scandinavian design products and the shipping is very quick.”
Everything arrived on time with decent prices and good quality.
“Everything arrived on time, prices were decent.”
Customer hasn't received a reply about their return request.
“still haven’t received reply to email regarding return”
Company ignored return requests while sending frequent marketing emails.
“yet I have received absolutely no response.”
Two mugs arrived in pristine condition and are well designed.
“They are beautiful in design, sturdy in construction and arrived in pristine condition.”
Product was perfect but courier failed to provide locker access promptly.
“However, the delivery was not straightforward and I think this process needs to be changed.”
Spoon surface scratched badly despite gentle handwashing.
“the spoon’s surface that was in contact with the bowl got completely scratched while eating soup.”
Delivery to UK is consistent, on time, and includes taxes.
“Delivery to the UK is consistent, on time and all import and taxes are included.”
Exceptional product quality but expensive shipping to Australia limited order size.
“Shipping was expensive to Australia (especially for multiple items) which limited the size of my order.”
Repeated delays and poor communication despite multiple contacts about order.
“I have contacted the customer service at least 8 times.”
Customer paid in August but never received the carafe.
“I never received my carafe.”
Customer repurchased Fiskars scissors and praises product selection.
“Thank you Finnish Design Shop for all the beautiful things you carry.”
Company replaced a Muuto lamp after it stopped working.
“have never experienced such excellent service before.”
Availability, promotions, and selectable delivery date satisfied purchaser.
“The availability of products, the price promotion and the ability to choose a delivery date”
Goods arrived overheated and courier demanded an unexpected USD 150.
“I was unexpectedly asked to pay an additional USD 150 directly to the courier.”
Purchased bowl shipped well to UK, well packaged, no import fees.
“was well packaged to protect it, and I did not have to pay import fees.”
Porcelain arrived intact with excellent quality and design.
“The best packaging ever!”
Payment glitch and poor AI support caused delayed delivery and extra costs.
“your AI customer service is doing more harm than good.”
Book arrived well packaged; US carrier rerouting caused tariff issue.
“I absolutely adore the book, and was very charmed by the packaging and care involved.”
Delivery was precise and Artek pillowcases met expectations.
“The delivery was presise.”
Order marked delivered by courier but customer didn't receive it and got no response.
“My order wasn’t delivered.”
Shop offers an excellent range of beautiful products.
“excellent range and beautiful products”
Company is consistently quick, easy to deal with, and reliable.
“Each and every time I get my shipment I receive it in perfect condition.”
Slow customer service, refund discrepancies, and wrong item received.
“I got a wrong item!”
Marimekko plates add daily joy with beautiful design and useful shape.
“The stunning Marimekko plates grace our table every single day”
Damaged item and inadequate offer; customer escalated via credit card provider.
“they offered either a 20% discount on the damaged item or a £25 gift card”
Two water bottles have excellent design and practical features.
“The 2 water bottles are excellent.”
Item had defect and customer service was unreachable and automated.
“Everything is AI automated, emails are unanswered, and the phone line isn't connected.”
Good purchasing experience and competitive summer sale prices.
“Great purchasing experience and very competitive prices during summer sales”
Very fast delivery with convenient payment options and prime products.
“Very fast delivery, convenient payment options, prime products!”
I am completely satisfied with the pallet I ordered, I love it. I'm not used to buying furnitures online, so I was pleasantly surprised.
The quality of the pallet that I buy on this website is as expected and the offers are the best I have seen. Very trustworthy and trustworthy with deliveries. Delivery time was accurate and without delay.
I was updated with the shipping details by email!
I appreciate the customer service was impeccable and met my needs. I would order again at this website, and I will make sure to recommend it to my friends and family.
Thank you FDS!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Finnish Design Shop is an online store selling Scandinavian and Nordic design products. It offers furniture, lighting, textiles, tableware, and home accessories from established Nordic brands. Shoppers can view detailed product pages, pay through secure methods, and choose international shipping. The site also provides order tracking, account tools, and a stated returns process.