Reviews Analyzed
21
We Collect & Analyze Reviews
FireStar Toys
Experiences & Reviews
FireStar Toys (often styled FireStarToys) is an e-commerce retailer focused on aftermarket and custom LEGO-compatible minifigures, printed parts, accessories and related hobby items. The site aggregates offerings from multiple independent creators and custom-print sources, serves collectors and MOC builders, and ships internationally. Common features mentioned in public listings and community references include a rewards/points scheme and multiple shipping options.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
19d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviews describe responsive, helpful customer service that resolves issues quickly; a minority report slow responses or order errors.
Share of mentions
Strong
17%
💰
Value for money
Reviewers frequently mention discounts, a loyalty/points system and reasonable prices; a few call out higher shipping costs or slightly higher prices.
Share of mentions
Strong
6%
⚡
User experience
Many reviewers praise site design, ordering and timely deliveries; several call out slow processing, dispatch delays or return handling problems.
Share of mentions
Mixed
22%
🔧
Product quality
A large share of reviewers report good-to-excellent product quality, prints and packaging; isolated reports describe wrong items or defects.
Share of mentions
Strong
14%
📞
Communication
Live chat and prompt replies are commonly praised, while multiple reviewers report delayed, missing or inconsistent order updates and replies.
Share of mentions
Mixed
18%
⭐
Overall experience
Most reviewers report a positive overall experience with repeat purchases; a smaller group reports unresolved delays, refunds or silence.
Share of mentions
Strong
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Unbeatable Customer Service
"Simply a phenomenal company! My initial order was 'lost' by the Royal Mail and when queried with their Customer Service, they did not hesitate to repl..."
Mr David Harris
Trustpilot
Oct 01, 2025
Featured for: Detailed positive service and value
It Took 3 Months To Get A Refund
"TLDR: Don't buy from these guys if you're US-based, want to receive your order, and want good customer service. I ordered back in mid-November 2022. I..."
Sarah Elissa Stanick-Woods
Trustpilot
Oct 01, 2025
Featured for: Long refund and communication failure
Minifigures On Fire (Not Literally)..
"Since recently Starting my D&D and Tabletop LEGO MOC Hobby I’ve used FireStarToys many Times (Around 10 Orders so far with another Planned). FireStarT..."
Ross
Trustpilot
Oct 01, 2025
Featured for: Positive product quality, shipping context
Good Products, Bad Processing Times
"FST make excellent custom Lego products, and I have purchased form them several times over the years as I am always happy with what I recieve. But for..."
Matt Read
Trustpilot
Oct 01, 2025
Featured for: Good products, poor processing times
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Bon
trustpilot.com
Oct 01, 2025
From my experience
From my experience, they've been nothing but amazing and very understanding. The communication was...
M
Matt Read
trustpilot.com
Oct 01, 2025
Good Products, Bad Processing Times
FST make excellent custom Lego products, and I have purchased form them several times over the years as I am always happy with what I recieve. But for...
N
Nick
trustpilot.com
Oct 01, 2025
Too slow
There was simple picking error and they despatched the wrong style and colour. It's taken a week to get a response,...
c
cobsy
trustpilot.com
Oct 01, 2025
The customer live chat support team…
The customer live chat support team have been great! I had some questions about shipping as it's my 1st time using them and the live chat team was so...
R
Ross
trustpilot.com
Oct 01, 2025
Minifigures On Fire (Not Literally)..
Since recently Starting my D&D and Tabletop LEGO MOC Hobby I’ve used FireStarToys many Times (Around 10 Orders so far with another Planned). FireStarT...
A
Austin Hudson
trustpilot.com
Oct 01, 2025
One of my favorite custom Lego vendors
One of my favorite custom Lego vendors! All the best offerings from multiple different manufacturers in a single place, and a rewards point system tha...
D
D T
trustpilot.com
Oct 01, 2025
Complete radio silence. Scam.
Officially disputing my order with Paypal today, been 2 weeks with no replies from you. Ordered even longer...
t
twenty one pilots lover who??
trustpilot.com
Oct 01, 2025
I have brought 2 amazing items from firestartoys
I have brought 2 amazing items from the in the last 2 weeks for the first time and the quality and packaging are amazing a...
A
Alex
trustpilot.com
Oct 01, 2025
Never a bad experience
I have been using Firestar for a while now. And I have never had a bad...
A
Anita
trustpilot.com
Oct 01, 2025
Superb quality of every product I have…
Superb quality of every product I have ordered. Every lego figure piece or figure has been faultless. If every there has been an...
S
Spencer Armstrong
trustpilot.com
Oct 01, 2025
Safe and Legit, 100%
Excellent customer service and impeccable design on their minifigures. They have an enormous selection and shipping to the US that, while a little cos...
C
Caden Dawes
trustpilot.com
Oct 01, 2025
Amazing customer service
Amazing customer service I had a bunch of questions regarding their custom Minifigures, and t...
B
Barb
trustpilot.com
Oct 01, 2025
Great store for Lego parts and custom items
This is a fantastic store with a huge catalogue of Lego parts and custom items to enhance one’s Lego city or creation. Customer service is outstanding...
J
J Barrier
trustpilot.com
Oct 01, 2025
Wow!!
Wow! What a business! This company is the most honest, friendly and reliable online store I have had the pleasure to interact with. I can’t say enough...
a
a hesselwood
trustpilot.com
Oct 01, 2025
The best customer service experience
I had an issue with my order and customer services were nothing short of fantastic. Very quick to respond and offered us multiple options, all of whic...
R
Ryan
trustpilot.com
Oct 01, 2025
Bad customer service, Long waiting
Waited longer than specified for my items, still haven’t been delivered. The customer service is a joke, misinformation telling me it’s being dispatch...
M
Mr David Harris
trustpilot.com
Oct 01, 2025
Unbeatable Customer Service
Simply a phenomenal company! My initial order was 'lost' by the Royal Mail and when queried with their Customer Service, they did not hesitate to repl...
J
Julie
trustpilot.com
Oct 01, 2025
Minifigs good but delivery slow.
The lego minifigs were all good. But delivery within the UK was too long. It took 7 days from the order date to receive an email that the order was wi...
S
Sarah Elissa Stanick-Woods
trustpilot.com
Oct 01, 2025
It Took 3 Months To Get A Refund
TLDR: Don't buy from these guys if you're US-based, want to receive your order, and want good customer service. I ordered back in mid-November 2022. I...
T
Thunder Ghost
trustpilot.com
Oct 01, 2025
The best Lego store out there
The best Lego store out there they are always nice, kind, respectful and helpful they don't scam and they always answer if I'am wonderin...
Conclusion
Reviews indicate FireStar Toys is commonly valued for its product quality, broad selection and responsive customer-support channels (live chat and help agents are frequently praised). Many buyers cite return handling, packaging and print quality as strong points and mention a rewards/points program that adds perceived value. Recurring issues in the reviews involve slow processing or dispatch times, inconsistent order updates and occasional long refund or communication delays—these problems can change the experience from positive to negative. If you consider ordering, check current dispatch estimates, ask for tracking updates, and note international shipping costs for US orders.