Reviewers most often praise FIRMABS for product quality (soft, durable leggings) and responsive customer service that handles sizing, returns and exchanges. Many customers report repeat purchases and recommend the brand. There is a small number of operational issues: one reviewer reported a never-delivered order and a few noted temporary tracking or payment friction that support later addressed. If you consider buying, check shipping and return policies and keep order/tracking details handy so customer service can act quickly if needed.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service responds quickly and resolves issues; product quality exceeds expectations.
“Customer service is the best.”
Order never arrived despite company assurance the item would be resent.
“I never received my order.”
Leggings were high quality, comfortable, and delivered on time.
“They are so soft and comfortable.”
Return process was smooth, quick, and handled helpfully by Gita.
“I had a fantastic return experience with this company, Gita in particular!”
Most reviewers report fast delivery, smooth exchanges and free replacements. A small number describe delayed or missing shipments that required follow-up.
Price or value is rarely mentioned; one reviewer noted competitive price and no upfront taxes or tariffs at checkout.
A few reviewers reported checkout/payment or tracking issues. In those cases customer support intervened and the problems were later resolved.
Reviews consistently describe leggings as soft, durable, well-fitting and high quality, with many buyers repeating purchases and praising fit.
Most reviewers describe responsive, friendly email support that handles sizing, returns and order questions quickly; a single complaint mentions poor follow-up.
Overall impressions are positive: many customers recommend FIRMABS and plan repeat purchases. There is an isolated unresolved delivery complaint.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I just want to tell you how happy I am with FIRMABS. First, the leggings I ordered were delivered on time and the quality exceeded my expectations.They are so soft and comfortable. The material is very durable and the fit is amazing. I was so impressed by the customer service. The team really helps me find the right size, even though I didn't ask for help. When I had trouble figuring out the payment process, the customer service team was very helpful! I am very impressed, and I will tell all my friends about your website. I will definitely buy more leggings. I have been looking for a good quality leggings for a long time, and now I have found it! I am so impressed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FIRMABS is an apparel brand focused on leggings and fitness wear sold through an online store. Consumers typically search for information about product materials, sizing guidance, shipping and returns, and how to contact customer support when evaluating such brands.