Many reviewers describe repeated delivery delays, missing orders, and refunds that never get processed. Many customers also report app and Bluetooth problems that keep them from viewing body-metric data. Several reviews mention weight readings that swing or seem inaccurate, and devices that stop working after a few months. A small number of reviewers say the scale and app work as expected.
Examples from available reviews (Nov 2021 – Feb 2026).
Order didn’t arrive and refund and communication promises were unfulfilled.
“Order didn’t arrive and been given excuses by the company.”
Scales give consistent weight but won't connect to the app for additional data.
“all of the promised readings are lost as they will not connect to the app.”
Scale showed wildly inaccurate weight and app failed to work.
“They are weighing me in at 40lbs or just over 18kg lighter than I actually am!”
FitTrack app now works and Hume download wasn't required.
“L'application fittrack fonctionne désormais”
Customers often say returns and refunds stall even after they provide delivery proof. Several reviewers report warranty and replacement requests being denied or left unanswered. A minority of service feedback describes smooth order handling.
Many reviewers call it poor value when units arrive damaged or fail soon after purchase. Some buyers mention unexpected battery costs and early parts failure. A few customers say it tracks the metrics they need and feels worth the price.
Many reports cite Bluetooth and pairing failures that leave the device limited to weight only. Users also mention app crashes, slow performance, and the Hume app not showing data. A small number of users say the app now pairs reliably and works.
Many reviews describe weight readings that fluctuate or seem wrong, and devices that stop working within months. Several customers received damaged units or point to low-quality components. A few isolated comments praise accurate tracking and steady performance.
Reviewers often mention no replies after initial order emails and long waits for shipping updates. Many describe refund promises that werent kept and customer support that was unhelpful or missing. A few notes say live chat responded briefly and then went silent.
Feedback splits between frequent low-star complaints and occasional positive notes. The main issues are shipping and refund problems, app connection failures, and unreliable readings. A small group of reviews reports acceptable delivery and working equipment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and customer service was unresponsive.
“Ordered never received - no way to cancel.”
Scale gave inconsistent weights and customer service stopped responding.
“Scales are useless unfortunately. Inconsistent weight.”
Batteries died after two weeks requiring special lithium batteries.
“It’s only been 2 weeks and batteries need replaced already!”
App rarely pairs with scale, limiting functionality to weight only.
“The app rarely pairs with the scale.”
Product didn't work and customer service was very poor.
“Worst customer service product does not work”
Scale arrived after long delay but now works as expected.
“Took forever to get (over 1 month).”
Scale provides good information but lacked instructions and arrived late.
“Scale came with no instructions on app downloads and took Forever to arrive.”
Delivery was heavily delayed and the scale failed to connect properly.
“Waited a very long time for the delivery of the scale.”
Delivery extremely delayed and returns and support were unresponsive.
“They will deliver when they feel like, usually takes about 1 month!”
Customer service response times inconsistent and support was slow.
“Customer service is god awful almost non existent.”
Monitor stuck on previous weight and account login failed, support unreachable.
“the monitor is stuck on my previous weight.”
Scale rarely reads and app crashes; customer service ignored complaints.
“it has been able to make a reading 4 times.”
Paid but never received the scale despite provided tracking information.
“took my money never received it.”
Order not received after six weeks and customer service unhelpful.
“Ordered 6 weeks ago. Still have not received.”
Waited months, app malfunctions, and customer support unresponsive.
“I can't get any person to help me!”
Scale produced inaccurate readings and refund process was obstructed.
“the fit track scale is off by 3 lbs.”
Scale arrived late; app crashes frequently making scale effectively useless.
“Without the app, the scale is useless.”
Order took six weeks to arrive despite repeated shipping assurances.
“I just received the scale January 28, 2024.”
Order took over four months to arrive and communication was poor.
“It took over 4 months to receive the 2 scales I had ordered for Christmas presents.”
Customer service was very poor and delivery arrived late.
“Fittrack has the worst customer service that I have ever experienced.”
I wish I can give FitTrack NEGATIVE stars - they are TERRIBLE and should be called Fi-shitty. After having no information about when my item was going to arrive, I got a cancellation email - 4 hours after an email that said it was on its way. No explanation. Nothing. I called to let them know what a lurch they left me in, and they just said... "oh, well it must be an inventory issue on the brand's end." DON'T believe what their website tells you, it is completely inaccurate. Shame on me for not reading online reviews sooner. I could’ve ordered directly via the seller web site and cut out the middleman. Would never use FitTrack again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FitTrack makes consumer health devices and companion mobile apps. Its lineup includes Bluetooth smart scales and body composition monitors that record weight and estimate body metrics. FitTrack offers iOS and Android apps to connect with the devices and show readings. The company sells through its own site and third-party retailers, and provides email and chat support along with warranty, returns, and refund processes.