Reviews show a consistent pattern: when orders are completed, customers commonly praise the build quality, finish and timely delivery of flag cases. However, a noticeable portion of reviews report delayed or incomplete orders, missing parts and poor responsiveness to follow-up requests. Prospective buyers should confirm estimated lead times, ask about engraving and replacement-part policies, and consider payment protections for large orders. Checking recent delivery timelines and obtaining direct order-status updates can help set expectations before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordered flag box but the engraved plaque never arrived and company didn't respond.
“Box came but the engraved plaque I ordered never showed up.”
Company failed to communicate and shipped parts but not the box, causing distress.
“They shipped to me the name plate, brass emblem and flags but no box.”
David provided excellent assistance and the display case arrived timely and high quality.
“I received excellent service from the Flag Connections Company, in particular David.”
Multiple purchases yielded good product quality, pricing, and delivery experience.
“provide me the best experience”
Mixed reports on service: several customers praise helpful staff and order assistance; others report delays, incomplete orders and poor follow-up.
Many buyers state the price is reasonable for the product; a subset complains about charges for undelivered or incomplete orders and refund issues.
User experience varies: positive accounts note easy ordering and timely delivery; negative accounts describe long delays, missing items, and dispute escalations.
Most reviewers who received items report solid workmanship, attractive finishes and durable materials; a minority report missing parts or unavailable replacements.
Communication is inconsistent: several customers report fast shipping notices and helpful replies; others report unanswered emails, voicemail, and no shipment updates.
Overall impressions are split: many customers express satisfaction with the final product and delivery, while a notable group reports unresolved order issues.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordered flag box but the engraved plaque never arrived and company didn't respond.
“Box came but the engraved plaque I ordered never showed up.”
Received shipping info but the order was never fulfilled and no refund.
“received shipping information in January for an order that was never going to be fulfilled.”
Received part of the order; the shadow box portion remains undelivered despite promises.
“the shadow box portion has yet to be delivered.”
Flag box order never shipped and company stopped responding; charge disputed.
“we are still waiting for any information on its delivery.”
Received a well-made flag display case at a lower price and on time.
“Very good quality items and beautiful finishes.”
Bought a good-quality wooden flag case delivered well packed and on time.
“good quality wood made products”
Company refused to sell replacement glass and gave customers the runaround.
“they want me to buy a new case, they will not just sell the glass.”
Received a quality US flag with fast delivery and good material.
“Great material and fast delivery in time.”
Flag looks nice; the wood case is beautiful and delivery was fast.
“The flag looks very nice in the case and the wood is beautiful.”
Memorial flag case had outstanding workmanship and exceeded expectations.
“Outstanding workmanship on this memorial flag case, much better than I thought”
Product arrived early and is absolutely beautiful; highly recommended.
“Absolutely beautiful and got here way ahead of schedule.”
Flags Connections provided great service, fast shipping, and a beautiful flag case.
“Flags Connections provide great service, fast shipping, and create beautiful pieces.”
Received a well-constructed, nicely finished flag case with very fast shipping.
“Supper fast Shipping with quality product.”
Multiple purchases yielded good product quality, pricing, and delivery experience.
“provide me the best experience”
Company failed to communicate and shipped parts but not the box, causing distress.
“They shipped to me the name plate, brass emblem and flags but no box.”
Received a timely delivery and found the display case and attachments exceptional.
“I received my display case in a very timely manner and found the product exceptional in quality.”
David provided excellent assistance and the display case arrived timely and high quality.
“I received excellent service from the Flag Connections Company, in particular David.”
Great product with fast shipping; very happy with company.
“Great product, fast shipping, very happy with this product and company!”
Received a burial flag case within three days; matched online photos.
“I was able to get the case within 3 days”
Good quality product delivered quickly and reasonably priced.
“Great quality product and quickly deliver the item.”
High-quality display case delivered on time at a good price.
“The quality of the display case is very good.”
Product was timely delivered, well packed, and staff were professional.
“Timely delivered the product with the safely packed condition and flag case made with solid wood.”
Amazing service and a good quality cherry wood display case.
“Best quality cherry wood made item and excellent finish.”
Excellent quality wood products with speedy delivery and helpful staff.
“Excellent quality wood-made product and speedy delivery of the product in good condition.”
Beautiful display case at a cheaper price with timely delivery.
“Beautiful flag display case with military emblem. Good Quality product and timely delivery of the item.”
Good-quality flag case at a reasonable price, quickly delivered.
“Great quality product and quickly deliver the item.”
Received the wrong-sized, poor-quality case twice and had to dispute the charge.
“They sent me the wrong size twice.”
Proudly displays the shadow box and happy with product and staff.
“Proudly display the shadow box in my room.”
Product quality is very good and delivery was timely and safe.
“The quality of the product is very good and I am very happy with their service.”
Cherry wood item has excellent finish and is a perfect veteran gift.
“Best quality cherry wood-made item and excellent finish.”
High-quality wood flag case delivered quickly and safely at a lower price.
“Their Flag Case is made with high quality wood and great finish.”
Nice quality set delivered on time with professional staff and good packing.
“Nice quality Army navy set a flag and timely delivered the items.”
Very happy with items and timely delivery; staff provided great service.
“Very happy with their items and great service by their staff.”
Bought a well-made, made-in-America flag case and proud to display it.
“All products are Made in America.”
Solid wood burial flag case with standard pricing and helpful staff.
“I purchased a burial flag display case from here and the item is made in solid wood.”
Excellent quality wood flag cases that look beautiful and staff were helpful.
“Excellent quality wood made flag cases are there.”
I‘m a happy client after I ordered an oak flag case from Flags Connections. They have excellent customer service that is keen to details and understand the needs of the customer. They made everything easy for me, the communication, ordering process, packaging, and timely delivery. The flag case is of good quality and the price was affordable. I have already made my second order. They have a great, wide range of unique and valuable items to gift a friend working in the military, and I thought of getting one for dad. I hope the delivery will be timely and well packed.
Good-quality flag cases at reasonable prices with professional staff and timely delivery.
“Great Customer service and timely delivery of the products.”
Nice quality wood product at a great price with good service.
“Nice product and good quality wood made item.”
Good quality wood item offered at a very reasonable price with good service.
“a very reasonable price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Flags Connections is an online retailer focused on flag display products and memorial flag cases for consumers and families. The company offers finished display cases, replacement parts and related accessories through its website and ships finished products to customers in the United States. Consumers researching Flags Connections typically look for product quality, shipping practices, and customer-service responsiveness.