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We Collect & Analyze Reviews

Flags Connections
Experiences & Reviews

Flags Connections is an online retailer focused on flag display products and memorial flag cases for consumers and families. The company offers finished display cases, replacement parts and related accessories through its website and ships finished products to customers in the United States. Consumers researching Flags Connections typically look for product quality, shipping practices, and customer-service responsiveness.

Overview & Key Metrics

Reviews Analyzed 24
Positive Sentiment 58%
Latest Review 15d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Mixed reports on service: several customers praise helpful staff and order assistance; others report delays, incomplete orders and poor follow-up.

Share of mentions
12%
Mixed
💰

Value for money

Many buyers state the price is reasonable for the product; a subset complains about charges for undelivered or incomplete orders and refund issues.

Share of mentions
8%
Mixed
⚡

User experience

User experience varies: positive accounts note easy ordering and timely delivery; negative accounts describe long delays, missing items, and dispute escalations.

Share of mentions
21%
Mixed
🔧

Product quality

Most reviewers who received items report solid workmanship, attractive finishes and durable materials; a minority report missing parts or unavailable replacements.

Share of mentions
19%
Strong
📞

Communication

Communication is inconsistent: several customers report fast shipping notices and helpful replies; others report unanswered emails, voicemail, and no shipment updates.

Share of mentions
20%
Mixed
⭐

Overall experience

Overall impressions are split: many customers express satisfaction with the final product and delivery, while a notable group reports unresolved order issues.

Share of mentions
21%
Mixed

View all 24 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 24 reviews

All Customer Reviews

Sources: Trustpilot (19) · Collected.reviews (5) · Quotes shortened · As of: October 2025

Z
Zachariah Maurer
trustpilot.com Oct 01, 2025

box came but no custom plaque

I ordered a flag box for my uncle who passed recently. Box came but the engraved plaque I ordered never showed up. Ive reached out several times with...

C
Casey Robertson
trustpilot.com Oct 01, 2025

Ordered in January

Ordered in January, received shipping information in January for an order that was never going to be fulfilled. Reached out to company multiple times...

B
Bonnie Gilmore
trustpilot.com Oct 01, 2025

Partial order and they won't correct it

If I had written this review on receipt of the flag display case it would have been 5 stars. However it has been a month and the shadow box portion ha...

R
Rich
trustpilot.com Oct 01, 2025

We ordered a flag box for my father

We ordered a flag box for my father, who was 97 and a WWII veteran, who passed away in September, 2024. The $350+ order went through on 2/20/25 and we...

P
Priyanka Patra
trustpilot.com Oct 01, 2025

Great product with very reasonable price

I am very happy with their service. I bought a flag display case from here with a much cheaper price compared to other stores. Very good quality items...

A
Atanu Kandar
trustpilot.com Oct 01, 2025

Good Quality Flag Case Store

One of the best stores for flag medal display cases with good quality wood made products. Looking very nice and a grea...

J
Joe O'Mara
trustpilot.com Oct 01, 2025

this company sucks they don't send…

this company sucks they don't send replacement glass and just try to rip you off. don't buy anything from these jerk offs. Not asking for anything fre...

T
Thomas Barela
trustpilot.com Oct 01, 2025

Received my US Flag

Received my US Flag. Great material and fast deli...

G
Glennmax
trustpilot.com Oct 01, 2025

Flag Connections Display Case

The flag looks very nice in the case and the wood is beautiful. It's a fitting tribute...

S
Shobhit Pal
trustpilot.com Oct 01, 2025

Burial Flag Cases

Outstanding workmanship on this memorial flag case, much better than I thought, and expected. My father is proud, I am sure,...

D
David Pascal
trustpilot.com Oct 01, 2025

Absolutely beautiful and got here way…

Absolutely beautiful and got here way ahead of schedule. I haven’t tried...

E
Eric steinzor
trustpilot.com Oct 01, 2025

I purchased a flag case for a…

I purchased a flag case for a ceremonial flag from my grandfather's memorial service. I searched hours online for a flag case that was made in the USA...

G
Gloria Max
trustpilot.com Oct 01, 2025

Supper fast Shipping and quality product…

Supper fast Shipping with quality product. Ordered a flag case that is very nicely con...

L
Lilly Pulitzer
trustpilot.com Oct 01, 2025

High quality products & fast delivery

I have purchased many products online Flagsconnections.com provide me the best experience in...

H
Heath Williams
trustpilot.com Oct 01, 2025

Poor communication practices.

This company hasn't communicated what their delays are in the processing of my order. They have my order and upon calling them, all I get is an answer...

B
Ben Root
trustpilot.com Oct 01, 2025

I received my display case in a very…

I received my display case in a very timely manner and found the product exceptional in quality. It's a beautiful case and the various att...

t
toni G
trustpilot.com Oct 01, 2025

I received excellent service from the…

I received excellent service from the Flag Connections Company, in particular David. He assisted me throughout the entire process and displayed excell...

N
Nitesh Gupta
trustpilot.com Oct 01, 2025

Flags Connections

Great product, fast shipping, very...

J
Jeff .s
trustpilot.com Oct 01, 2025

Fast Service - Great flag cases.

I have ordered a burial flag case a few days ago from flags connections. I was able to get the case within 3 days...

E
Edwardo Mancuso
Collected.reviews Mar 16, 2025

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Conclusion

Reviews show a consistent pattern: when orders are completed, customers commonly praise the build quality, finish and timely delivery of flag cases. However, a noticeable portion of reviews report delayed or incomplete orders, missing parts and poor responsiveness to follow-up requests. Prospective buyers should confirm estimated lead times, ask about engraving and replacement-part policies, and consider payment protections for large orders. Checking recent delivery timelines and obtaining direct order-status updates can help set expectations before purchase.