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We Collect & Analyze Reviews

Fleur du Mal
Experiences & Reviews

Fleur du Mal is a fashion brand selling lingerie, silk sleepwear, and ready-to-wear through its online store and select retailers. People researching Fleur du Mal often look for information on product quality, sizing accuracy, shipping and return policies, pricing, and customer support.

Overview & Key Metrics

Reviews Analyzed 6
Positive Sentiment 83%
Latest Review 27d
Overall Rating
2.9

Our Analysis

🎯

Service quality

US customer service and free shipping are praised by some; multiple reviews report slow refunds, shipping delays, and costly international exchange fees.

Share of mentions
16%
Weak
💰

Value for money

One review calls pricing reasonable for quality, but most recent reviews cite high prices, extra exchange costs, and reduced value as quality declines.

Share of mentions
19%
Weak
⚡

User experience

Some shoppers report accurate sizing and hassle-free online buying; many others describe aggressive advertising, frequent marketing messages, poor packaging, and return friction.

Share of mentions
19%
Weak
🔧

Product quality

An early review praises careful craftsmanship and fit, while several recent reviews report thinner fabrics, inconsistent sizing, wrinkled packaging, and declining finish.

Share of mentions
16%
Weak
📞

Communication

Customer support replies are noted positively by some, but multiple reviewers report aggressive emails/texts, difficulty unsubscribing, and needing to initiate refund follow-ups.

Share of mentions
12%
Weak
⭐

Overall experience

One reviewer describes a luxurious purchase; most recent reviewers report a mix of declining quality, packaging issues, slow service, and intrusive marketing.

Share of mentions
19%
Weak

View all 6 public customer reviews – filtered by relevance →

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We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 6 reviews

All Customer Reviews

Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: October 2025

v
violet
trustpilot.com Oct 01, 2025

international buyers beware

International exchanges are a joke. You better hope you order the correct size, because if you need to exchange you pay the initial 10 euro shipping f...

C
Corinne Mauri
trustpilot.com Oct 01, 2025

I ORDERED A BRA , now I cannot stop the ads!

I ORDERED A cute BRA WHICH WAS 3 X THE PRICE OF ETAM, BUT I NEEDED A COLOR MATCH. I HAD TO GIVE MY EMAIL AND NOW I AM BEING HOUNDED BY MAIL, TEXTS, AN...

C
Chaouen Fan
trustpilot.com Oct 01, 2025

Declining quality, designs and blow out times for returns

I have been buying items from Fleur du Mal for many years, but in the last four, noticed a serious decline in the quality of fabric, fit and make. The...

S
Scarlet
trustpilot.com Oct 01, 2025

Bittersweet

Bittersweet. I have been shopping here for years and it has been mostly a pleasure. However, for a little over a year now at least, the quality has de...

L
Lauren Connell Johnson
trustpilot.com Oct 01, 2025

Beautiful brand but the quality is declining

I generally love this brand and have been purchasing Fleur clothing since 2020. However, with my most recent purchase, I noticed the quality has start...

A
Augustine
Collected.reviews Apr 29, 2022

Luxurious Experience at Fleur Du Mal😍

I recently had the pleasure of purchasing from Fleur du Mal, and I must say that it was truly a luxurious experience. The collection of lingerie and clothing is simply stunning with a wide variety of options to choose from including bras, bodysuits, silk slips, and pajamas.

One thing that stood out to me was the exceptional quality of their products. Every piece seemed carefully crafted with attention to detail ensuring maximum comfort and style. I found their sizing chart very accurate which made online shopping hassle-free.

Another great feature worth mentioning is their customer service team who were helpful in answering all my queries about certain items before making my purchase. Free shipping on all US orders saved my money too!

In summary, Fleur du Mal delivers an amazing luxury experience in terms of style, quality, fit as well as convenience when buying online with free shipping. Their selection is vast enough for every occasion and product pricing reasonable for what you get in return.

Overall this has been one fantastic encounter with them!

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Conclusion

Reviews show a contrasting picture: an earlier account praises craftsmanship, fit, and helpful support, while most recent reviews highlight declining fabric quality, inconsistent sizing, and poor packaging on arrival. Multiple reviewers report slow refunds, shipping delays (especially internationally), and substantial exchange or handling fees. Several customers also describe frequent marketing emails and texts that are hard to unsubscribe from. If you are considering a purchase, check the sizing chart carefully, review international return and exchange costs, inspect shipping and packaging policies, and be prepared to contact customer support if orders or refunds are delayed.