Reviews show a split picture for FOCO: some customers report fast, personal help from named agents and successful repairs or replacements, while many others report delayed or missing deliveries, preorder confusion, and defective collectibles (bobbleheads, ornaments). Examples from reviewers include same-day fixes and warehouse-sourced repair parts, but also multiple complaints about missing refunds, automated responses, and restrictive return policies. For shoppers, check FOCO’s preorder and return terms, verify expected ship dates, and document item condition on arrival. If a quick resolution matters, consider contacting customer service by email immediately and retaining order and shipping receipts before purchasing higher-value collectibles.
Examples from available reviews (Dec 2021 – Feb 2026).
Product quality was excellent and customer service resolved issues quickly.
“Great quality, great price!”
Two of three bobbleheads were defective and unusable.
“2 of them were made defective.”
Julie resolved the missing item issue the same day.
“Julie fixed it that very day!”
Bag ordered in March never arrived despite expedited payment.
“I ordered a bag March 18. I have yet to get my bag.”
Mixed: several reviews describe fast, helpful agents and replacements; many others report missed deliveries, slow or automated replies, and refund or exchange problems.
Mostly negative: multiple customers report defective items, small discount offers instead of replacements, and dissatisfaction with costs for shipping or returns.
Negative patterns around shipping and usability: delayed or missing deliveries, preorder confusion, inaccurate sizing, and damaged items that limit use.
Mixed: some buyers praise merchandise and mascot displays; others report defects such as chipping paint, loose parts, or unusable collectibles.
Mixed communication experiences: named staff receive praise for prompt, personal responses, while others report robo-replies, limited phone access, and delayed answers.
Overall impressions lean negative: many reviewers advise caution, citing recurring delivery failures, quality issues, and unsatisfactory resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · bbb.org (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product never delivered and company passes responsibility.
“Product never delivered.”
Pre-order had no updates and automated responses gave an August date.
“the auto-bot responded that I wont receive my pre-order until AUGUST 22nd!”
Customer service only uses email and lacks phone support.
“Only deals with email. Some people don't use email.”
Reviewer warns against ordering due to inability to contact anyone by phone.
“DO NOT ORDER FROM THIS WEBSITE.”
Shipping address glitched and wrong address couldn't be corrected.
“when I put the shipping address it somehow glitched and put the wrong address”
Order shipment delayed and customer service was subpar.
“it didn't ship until the 16th...very slow.”
Nikki quickly handled lost UPS order and sent replacement.
“Nikki was so helpful and quick to get back to me on my order.”
Refund for preorder was delayed and customer told to keep waiting.
“they just kept telling me to keep waiting.”
Partial order shipped; other items missing and communication lacking.
“the only thing that arrived was the free tumbler, none of the other 3 products.”
Accidental order could not be canceled and customer service did not respond.
“They never responded, sent it all out days later.”
Products can take months and customer service is very poor.
“Products take months (almost a full year still waiting on a product)”
Shorts ran small but company refused exchange despite tags.
“they will not Exchange them.”
Preorder never shipped and getting a refund required a fight.
“Order never shipped after 2 months delay”
Assembly instructions lacked written guidance and were unintelligible.
“the assembly instructions lacked any written information”
Shoes ran small and the company refused to cover return shipping costs.
“Now they want me to pay another $20 to return them”
Assembly was difficult because the instructions and pieces didn't match.
“Very difficult to put together.”
Return was accepted but only a partial refund was issued and agent was rude.
“My refund was for $83.43 but only $11.27 was refunded to my credit card.”
Ordered two pajamas but received wrong items and experienced poor service.
“Horrific company...WILL NEVER BUY FROM AGAIN.”
Discount didn't apply because the bobblehead was listed as on sale.
“the discount doesnt qualify because the Juan Soto Bobblehead is 'on sale!”
Pre-ordered item never arrived and customer service did not respond.
“Never received item.”
Received a much larger size and exchange was denied because tags were removed.
“They told me no because I had removed the tags.”
Carrier made a wrong delivery and the company would not refund.
“IF A CARRIER MAKES THE WRONG DELIVERY YOU BASICALLY SCREWED.”
Returned the shirt same day for poor quality and received a partial refund.
“Poor quality for the price.”
Wrong item was corrected quickly and overpayment including shipping was promptly refunded.
“Prompt kam 3 Tage später die richtige Lieferung an.”
Shipping was slow, item differed from the ad, and customer service was unresponsive.
“All in all, paid $42.55 for not what I ordered.”
I was referred to Foco by a friend and I am very pleased with the quality of their products. So far, I've purchased two bags from them and I've never been disappointed. The Lakers duffle bag is awesome and my son loves it. Great quality, great price! Foco gives great customer service. We had a small issue with the first bag and they replaced it immediately. Foco went above and beyond our expectations to make things right. I was also surprised at how quick the 10 day delivery process was. Overall, I really enjoyed the way they handled the entire process. I was informed at every step of the way of what was going on. They were incredibly fast and efficient, and I will definitely buy from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FOCO is a U.S.-based retailer of officially licensed sports merchandise, selling team apparel, collectibles, home décor and novelty items for professional and collegiate teams. The company operates an e-commerce storefront offering branded bobbleheads, bags, mascots, stadium replicas and seasonal items, and supports customers through email-based customer service and order-tracking systems. Consumers researching FOCO often look for information about product authenticity, shipping timelines, preorder policies, returns and warranty handling.