Feedback divides between quick fixes and long stretches of silence after purchase. Several buyers applaud prompt replacements and product pages that match what arrived. Many others describe missing shipping updates, emails that went unanswered, or items that failed soon after delivery. Overall, outcomes vary sharply depending on fulfillment and follow-up support.
Examples from available reviews (Dec 2021 – Mar 2026).
Was charged but never received product and received no further communication.
“I have not heard back since.”
Company fixed a problem promptly and reviewer recommends them.
“they fixed it rite away”
Two items stopped working quickly; reviewer blames rechargeable batteries.
“neither of them work for very long.”
Items matched description and were delivered promptly; experience was very good.
“just as advertised and delivered in timely manner”
Several service-related comments mention quick fixes and like-for-like replacements. Reviewers say support sent replacements and handled minor faults fast. Fewer reports claim customers were charged without receiving the order or that issues never got resolved.
One review says the product matched the ad and the price felt reasonable. Price and value come up rarely. Most comments focus on delivery, support, or whether the product worked, not on cost.
Several comments describe the products as excellent and easy to recommend, often noting delivery arrived on time. Usability complaints show up less often and focus on loose charging connections and items that stopped working after limited use. Overall sentiment tends to land at either clear satisfaction or clear frustration.
Multiple reviewers report items that failed quickly, arrived faulty, or seemed to have battery problems. Some of these customers received replacements or upgrades after contacting support. Others report the products worked well or were brilliant.
Communication problems stand out among negative comments. Many customers mention no shipping confirmation, unanswered emails, and no reply after reporting faults. A few reviews note that calling or following up later led to a resolution.
Reviews show a sharp split between high ratings with fast solutions and low ratings tied to non-delivery or silence. Most stories cluster around either positive outcomes or unresolved problems, with few middle-ground experiences. The pattern suggests the experience often hinges on whether post-sale support stepped in effectively.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Was charged but never received product and received no further communication.
“I have not heard back since.”
Bought product, not received and customer service unresponsive.
“Bought a product and have yet to receive it.”
Ordered item, no shipping info and company did not respond.
“have not received any shipping information.”
Received product but waiting for response about return policies.
“still waiting to hear about return policies.”
Product arrived faulty and company stopped responding after requested proof.
“product arrived faulty.”
Company fixed a problem promptly and reviewer recommends them.
“they fixed it rite away”
Product broke after three months and company did not resolve emails.
“They have NOT replaced the item or reimbursed me.”
Bought item and haven't received updates; emails went unanswered.
“Very poor communication.”
Vendor resolved a minor issue quickly and the reviewer praises service.
“they fix it right away.”
Customer service sent a replacement quickly and helped with broken accessory.
“sent me a replacement”
Reviewer found the product brilliant and highly recommends it.
“100% recommendable!”
Toy stopped working after a month, company offered an upgrade after contact.
“after a month the toy stopped working correctly.”
Charging cable connection is too loose and no user guide included.
“The charging cable end doesn’t stay in the port”
Was billed but never received items and considers it a scam.
“They billed me but never delivered anything.”
Two items stopped working quickly; reviewer blames rechargeable batteries.
“neither of them work for very long.”
Product matched the advertisement and was reasonably priced.
“exactly as advertised at a reasonable price.”
Reviewer says the product is wonderful and they like it.
“wonderful I like it”
Items matched description and were delivered promptly; experience was very good.
“just as advertised and delivered in timely manner”
Customer service replaced a unit missing its charging cable promptly.
“they replaced the whole unit with the charging cable.”
Reviewer found the product useless after one use and recommends not buying.
“it is totally useless to me”
My lover would appreciate a thoughtful gift, so I went online to look for the right present for him. I was unsuccessful.
I ultimately came upon your website, which I thought was very fascinating since it had so many different goods.
In the end, I decided to buy Fondlove since the feedback on your items has been very excellent.
Unfortunately, this has been a frustrating experience since, after making the transaction, I never got a shipment confirmation.
I phoned you a few days later to inquire as to what was going on and was informed that my purchase had been put...
All that had happened was that I hadn't gotten an email notice yet!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fondlove runs an online shop selling intimate lifestyle and personal wellness products and accessories. Its site lists items with photos, technical specs, and care instructions. Customers order through an online checkout that takes common payment methods. The company posts warranty and return details and offers support channels for questions after purchase.