Reviews show a mixed pattern: many customers report issues with delivery, billing, or slow/no responses from customer support, while a number of others describe fast, helpful service and prompt replacements. Several reviewers specifically mention faulty units or short product lifespans; conversely, some note that items arrived as described and at reasonable prices. If you consider buying from Fondlove, inspect shipments on arrival, keep order and payment records, and document any faults with photos or video. For higher-risk purchases, consider a payment method that offers dispute protection and confirm shipping communication before assuming delivery.
Examples from available reviews (Dec 2021 – Feb 2026).
Was charged but never received product and received no further communication.
“I have not heard back since.”
Product arrived faulty and company stopped responding after requested proof.
“product arrived faulty.”
Customer service sent a replacement quickly and helped with broken accessory.
“sent me a replacement”
Customer service replaced a unit missing its charging cable promptly.
“they replaced the whole unit with the charging cable.”
Service reports are mixed but lean negative: many customers describe unfulfilled orders or slow problem handling, while some cite prompt fixes and replacements.
Perceived value varies: some reviewers say products are reasonably priced, but several complain of being charged for undelivered or short-lived items.
Few mentions: one reviewer found the site visually interesting; others reported missing manuals and a loose charging fit that impacted use.
Product quality is inconsistent: multiple reports of faulty units or short lifespans contrast with several reviews saying items matched descriptions and worked well.
Communication frequently criticized: many reviewers report no shipping notices or unanswered emails, though some customers received timely, clear responses.
Overall impressions are mixed: a substantial number report non-delivery and poor follow-up, while a set of reviewers describe quick resolutions and positive outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Was charged but never received product and received no further communication.
“I have not heard back since.”
Bought product, not received and customer service unresponsive.
“Bought a product and have yet to receive it.”
Ordered item, no shipping info and company did not respond.
“have not received any shipping information.”
Received product but waiting for response about return policies.
“still waiting to hear about return policies.”
Product arrived faulty and company stopped responding after requested proof.
“product arrived faulty.”
Company fixed a problem promptly and reviewer recommends them.
“they fixed it rite away”
Product broke after three months and company did not resolve emails.
“They have NOT replaced the item or reimbursed me.”
Bought item and haven't received updates; emails went unanswered.
“Very poor communication.”
Vendor resolved a minor issue quickly and the reviewer praises service.
“they fix it right away.”
Customer service sent a replacement quickly and helped with broken accessory.
“sent me a replacement”
Reviewer found the product brilliant and highly recommends it.
“100% recommendable!”
Toy stopped working after a month, company offered an upgrade after contact.
“after a month the toy stopped working correctly.”
Charging cable connection is too loose and no user guide included.
“The charging cable end doesn’t stay in the port”
Was billed but never received items and considers it a scam.
“They billed me but never delivered anything.”
Two items stopped working quickly; reviewer blames rechargeable batteries.
“neither of them work for very long.”
Product matched the advertisement and was reasonably priced.
“exactly as advertised at a reasonable price.”
Reviewer says the product is wonderful and they like it.
“wonderful I like it”
Items matched description and were delivered promptly; experience was very good.
“just as advertised and delivered in timely manner”
Customer service replaced a unit missing its charging cable promptly.
“they replaced the whole unit with the charging cable.”
Reviewer found the product useless after one use and recommends not buying.
“it is totally useless to me”
My lover would appreciate a thoughtful gift, so I went online to look for the right present for him. I was unsuccessful.
I ultimately came upon your website, which I thought was very fascinating since it had so many different goods.
In the end, I decided to buy Fondlove since the feedback on your items has been very excellent.
Unfortunately, this has been a frustrating experience since, after making the transaction, I never got a shipment confirmation.
I phoned you a few days later to inquire as to what was going on and was informed that my purchase had been put...
All that had happened was that I hadn't gotten an email notice yet!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fondlove is an online retailer of intimate lifestyle and sexual wellness products sold directly through an e-commerce website. The company offers personal devices and related accessories, displays product listings online, and provides customer support and shipping options to buyers.