Reviews Analyzed
21
We Collect & Analyze Reviews
Fondlove
Experiences & Reviews
Fondlove is an online retailer of intimate lifestyle and sexual wellness products sold directly through an e-commerce website. The company offers personal devices and related accessories, displays product listings online, and provides customer support and shipping options to buyers.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
29d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Service reports are mixed but lean negative: many customers describe unfulfilled orders or slow problem handling, while some cite prompt fixes and replacements.
Share of mentions
Weak
20%
💰
Value for money
Perceived value varies: some reviewers say products are reasonably priced, but several complain of being charged for undelivered or short-lived items.
Share of mentions
Weak
11%
⚡
User experience
Few mentions: one reviewer found the site visually interesting; others reported missing manuals and a loose charging fit that impacted use.
Share of mentions
Mixed
3%
🔧
Product quality
Product quality is inconsistent: multiple reports of faulty units or short lifespans contrast with several reviews saying items matched descriptions and worked well.
Share of mentions
Mixed
18%
📞
Communication
Communication frequently criticized: many reviewers report no shipping notices or unanswered emails, though some customers received timely, clear responses.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions are mixed: a substantial number report non-delivery and poor follow-up, while a set of reviewers describe quick resolutions and positive outcomes.
Share of mentions
Mixed
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Product Ordered and Never Received
"I ordered a product July 17 of 2022, and my card was immediately charged for $235. As of November 2022, I have not heard from the company since mid-Se..."
Ian Bilski
Trustpilot
Oct 01, 2025
Featured for: Charged but never received item
product arrived faulty
"product arrived faulty. took weeks to reply to emails, to which they asked for a video of proof. I sent as req..."
kelly johnstone
Trustpilot
Oct 01, 2025
Featured for: Faulty product, ignored after proof
I always have had a good experience…
"I always have had a good experience contacting Fondlove cutomer service. At this time I had an issue with the item that I was using, an accessory got..."
E.M.
Trustpilot
Oct 01, 2025
Featured for: Quick replacement, fast FedEx delivery
Fondlove makes good
"After receiving my order, I found that one item was missing it's charging cable. I notified cust..."
Charles Sherman
Trustpilot
Oct 01, 2025
Featured for: Missing cable, replaced generously
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
I
Ian Bilski
trustpilot.com
Oct 01, 2025
Product Ordered and Never Received
I ordered a product July 17 of 2022, and my card was immediately charged for $235. As of November 2022, I have not heard from the company since mid-Se...
T
Ted Petersen
trustpilot.com
Oct 01, 2025
Bought a product and have yet to…
Bought a product and have yet to receive it. I have contacted cust srvs 3 time by email, no response. They sent me an...
S
S O
trustpilot.com
Oct 01, 2025
Fraudulent company
I ordered an item from this company on May 31, 2022 and have not received any shipping information. I attempted to contact...
J
Joseph K. Murphy
trustpilot.com
Oct 01, 2025
Reviewed product received and still…
Reviewed product received and still waiting to hear about return policies. They contend...
k
kelly johnstone
trustpilot.com
Oct 01, 2025
product arrived faulty
product arrived faulty. took weeks to reply to emails, to which they asked for a video of proof. I sent as req...
d
dave zalonka
trustpilot.com
Oct 01, 2025
They are a great company
Had a problem they fixed it rite away I'll tell all my fri...
J
Jerome Wolff
trustpilot.com
Oct 01, 2025
Very disappointed
I owned this product for 3 months. Very happy, until it stopped working. I have now sent them 4 emails over the last 3 months. Their reply has been th...
j
jose barroso
trustpilot.com
Oct 01, 2025
Very poor communication
Very poor communication. Bought and item ten 10 days a...
C
Chi Huang
trustpilot.com
Oct 01, 2025
5+ star customer service
Will buy again from this vendor!! Had a little problem with the product, and thought they may ignore me for such little issue, but to my suppri...
E
E.M.
trustpilot.com
Oct 01, 2025
I always have had a good experience…
I always have had a good experience contacting Fondlove cutomer service. At this time I had an issue with the item that I was using, an accessory got...
F
Franco Setenta y seis
trustpilot.com
Oct 01, 2025
Brilliant
Brilliant! Very different from the...
S
Steve
trustpilot.com
Oct 01, 2025
after a month the toy stopped working…
after a month the toy stopped working correctly. i contacted the company. they have not responded yet. They have responde...
J
Joseph
trustpilot.com
Oct 01, 2025
The charging cable end doesn’t stay in…
The charging cable end doesn’t stay in the port on top of the unit,...
E
Erik Jewett
trustpilot.com
Oct 01, 2025
They billed me but never delivered…
They billed me but never delivered anyth...
T
Terrance L. Rich
trustpilot.com
Oct 01, 2025
I've purchase two different items from…
I've purchase two different items from Fondlove and neither of t...
J
John
trustpilot.com
Oct 01, 2025
Product is exactly as advertised at a…
Product is exactly as adver...
D
DELCORZO/LUIS H
trustpilot.com
Oct 01, 2025
wonderful I like it
...
R
R pierce
trustpilot.com
Oct 01, 2025
The items ordered were just as…
The items ordered were just as advertised and deliver...
C
Charles Sherman
trustpilot.com
Oct 01, 2025
Fondlove makes good
After receiving my order, I found that one item was missing it's charging cable. I notified cust...
F
F.B.
trustpilot.com
Oct 01, 2025
DON'T BUY THIS USELESS PIECE OF GARBAGE!!!!!!!!!!!!!!!!!!!!!!
i recently purchased the 9 Vibrating 3 Sucking Heating Automatic Male Masturbation Cup white for $50.99. it is totally useless to me and i've used it...
Conclusion
Reviews show a mixed pattern: many customers report issues with delivery, billing, or slow/no responses from customer support, while a number of others describe fast, helpful service and prompt replacements. Several reviewers specifically mention faulty units or short product lifespans; conversely, some note that items arrived as described and at reasonable prices. If you consider buying from Fondlove, inspect shipments on arrival, keep order and payment records, and document any faults with photos or video. For higher-risk purchases, consider a payment method that offers dispute protection and confirm shipping communication before assuming delivery.