Customers often mention fast dispatch, tracked delivery, and a straightforward ordering process. Many reviews point to competitive prices and good deals. Several complaints describe surprise import or VAT charges after dispatch, plus issues accessing accounts or getting help from support. A smaller set of reviews notes incorrect sizes or minor marks on delivered shoes.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick, reliable website with rapid next-day shipping to the UK.
“Mindblowingly rapid shipping (next day).”
Received cheaper trainers than elsewhere and fast delivery.
“they were cheaper than anywhere else I saw them”
Buyer charged £97 import tax after dispatch and faced refund delay.
“I get an email saying I have to pay £97 in import tax!”
Received wrong order, paid costly return, and received partial refund late.
“They sent me the wrong order”
Many reviews mention quick dispatch, dependable tracking, and next-day or on-time delivery. Positive service experiences show up often. Fewer reviews describe problems such as the wrong item being shipped or disputes over return postage.
Several reviewers say prices are lower and the value is better than with other sellers. Many highlight deals and orders being filled at the advertised price. Some mention high delivery or handling fees as a drawback.
Reviewers regularly describe an easy checkout, smooth navigation, and fast fulfillment. First-time buyers often say their first purchase went smoothly. A minority report trouble accessing accounts or accounts being deleted, and those cases appear less common.
Most reviews say products matched the description and arrived as expected. A few mention small marks on suede or shoes arriving in the wrong size. The comments do not repeat claims of counterfeit items.
The main negative theme is surprise customs or VAT charges, plus extra DHL invoices that arrive after dispatch. Multiple reviews describe slow or unhelpful support and issues with login or account handling. Some reviewers say support staff seemed inexperienced during conversations.
Feedback splits clearly: many happy purchases focused on speed and price, while a noticeable set of low ratings centers on import charges and support issues. Positive reviews are frequent and detailed. Negative ones cluster around post-purchase fees and slow fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivered on time and reviewer was very satisfied.
“Fantastic!!! Delivered on time.”
Quick, reliable website with rapid next-day shipping to the UK.
“Mindblowingly rapid shipping (next day).”
Received cheaper trainers than elsewhere and fast delivery.
“they were cheaper than anywhere else I saw them”
Order delivered as scheduled but delivery costs were high.
“the price from the delivery are quite expensive.”
Delivered early and customer was kept up to date.
“Delivered before expected and was kept upto date throughout the whole process.”
Excellent service; reviewer intends to use the shop again.
“Excellent service will be using again!”
Seller said price included VAT but buyer paid additional VAT charge.
“need to pay more vat£81.15”
Product was great and delivery was fast.
“Great product fast delivery.”
Reviewer praised product, price, and service highly.
“Great product Great price Great service”
Received wrong order, paid costly return, and received partial refund late.
“They sent me the wrong order”
Purchase arrived quickly and in time for holiday; great service.
“arrived in time for my holidays on the 12th September.”
The shoes received were the incorrect size for the customer.
“Shoes size is not correct”
Buyer charged £97 import tax after dispatch and faced refund delay.
“I get an email saying I have to pay £97 in import tax!”
Liked the Nike Lunar Roam shoes and delivery was quick.
“Quick delivery and I really like the Nike Lunar Roam shoes.”
Paid shipping but was later charged an additional £88 by DHL.
“was then asked to pay £88 pounds more for shipping.”
Fast dispatch, good packaging, and smooth free returns process.
“DHL included a free returns label”
Superb quick UK service, recommended over some big retailers.
“Superb quick service to the UK!”
Received wrong shoe size and must pay return postage, no exchange offered.
“The size of the sneakers are wrong”
The reviewer described the shoe as slick.
“The shoe is slick”
First-time buyer had excellent delivery and would use again.
“my experience and delivery of the trainers was excellent.”
A Google search for the sneakers led me to Footshop.com. It is hard to find an online retailer that has a great product, is reasonably priced, has good customer service and fast/secure delivery. I am so happy with the purchase I received from Footshop! They returned all my calls promptly with informative answers and delivered the sneakers very fast. Everything from the first phone question, to the ordering process to delivery all in all took one week! Excellent product and company! Their sizing chart was very accurate as well. Great prices on real products from top brands, and shipping was hassle-free. I will purchase from them again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Footshop is an online retailer selling sneakers and streetwear. Its site shows product details, size information, and prices for shoes and related clothing. Shoppers can set up accounts, place orders, and track deliveries through the website. Footshop ships internationally and includes carrier return labels in its returns process. Product photos and size guidance on the storefront help customers pick the right items.