Reviews strongly praise the craftsmanship and the helpful support team. Many customers mention fast, secure delivery with careful packaging. Several also describe trouble reaching the company, slow replies, or checkout errors. One review reported an unexpected import duty charge after delivery.
Examples from available reviews (Mar 2022 – Mar 2026).
Order was lost but company apologized and promptly sent a replacement.
“they would send me another one of my orders ASAP.”
Could not reach the store by any contact method after ordering.
“I am unable to contact this store by email, by phone or on their live chat.”
Checkout bug prevented placing order and support delay frustrated timeline.
“it wouldn't allow us to move past the cart view to place our order.”
The hardwood boards exceeded expectations and arrived quickly and well packaged.
“every board I received exceeded my expectations in terms of color, texture, and grain pattern.”
Reviews often mention quick, professional help from support agents. Several customers describe proactive fixes, including replacements and help sourcing discontinued parts. A small number of reviews, however, say emails went unanswered or channels were unreachable, which delayed getting help.
Most reviews talk more about the products than the price. One reviewer received an unexpected FedEx duty bill that raised the final cost. Several buyers said the quality met or beat expectations, and they saw that as part of the value.
Customers often describe ordering as simple and say product images matched what arrived. Some reviews point to checkout friction or unclear assembly instructions, including a cart-blocking bug and uncertainty about where to apply glue. When instructions were clear, people generally found installation and hanging manageable.
Reviewers consistently praise the finish, color, and build quality across murals, fabrics, and wood items. Some comments also note sustainable or natural material claims and careful packaging on arrival. Reviews do not describe widespread defects; the few issues mentioned involved missing parts or discontinued components that support helped resolve.
Several reviews highlight timely, polite communication and follow-up from customer service. Others report being unable to reach the store by email, phone, or chat, with order questions left unanswered. Together, these accounts point to uneven responsiveness across channels.
Many customers report high satisfaction with the finished products and fast shipping. The main negative experiences involve contact failures, a checkout error, and one import duty surprise that changed the final outcome. Most reviews describe careful packaging and responsive support when issues came up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service was excellent and customer is excited to receive product.
“Customer service was excellent.”
Order was lost but company apologized and promptly sent a replacement.
“they would send me another one of my orders ASAP.”
The team made ordering easy and the mural's pattern repeats were perfect.
“The team made it very easy to order.”
Customer service promptly helped replace a broken discontinued lamp part.
“The Forest Home team has outstanding customer service!”
Order was checked, arrived quickly, and product quality was stunning.
“the quality is so high, it is stunning.”
Checkout bug prevented placing order and support delay frustrated timeline.
“it wouldn't allow us to move past the cart view to place our order.”
Fast, professional customer service with excellent product quality.
“Fast response, very professional and answer any concerns, also excellent quality.”
Product quality was good but glue application instructions were unclear.
“Good quality, but not really clear on how much glue to apply and how the glue should look like.”
Could not reach the store by any contact method after ordering.
“I am unable to contact this store by email, by phone or on their live chat.”
Products are 100% natural and produced with ethical processes.
“I love how they are 100% made with natural ingredients and with ethical processes.”
Customer service carefully supported purchase and customer awaits delivery.
“I was carefully supported by their customer service”
Products brought nature into guest house and shipping was fast and safe.
“Thank you again Forest homes for the fast and safe shipping!”
Excellent experience with great products and outstanding customer service.
“Excellent experience, great products outstanding customer service, 100% recommended”
Sustainable home fabrics and loungewear had great finish and quality.
“They have lovely sustainable fabrics for home with amazing designs.”
Customer loved the wall art and was very happy with service.
“Loved my wall art!”
Great service and products; company consistently responded kindly and timely.
“I got great service for amazing products.”
Hidden duty fees caused an unexpected FedEx bill of 53.34.
“we received a bill of 53.34 from Fedex.”
Customer emailed with order questions and received no response.
“emailed customer service about questions for order and got no response”
Customer had a pleasant experience and found the wallpaper exquisite quality.
“the wall paper is of exquisite quality and looks simply amazing.”
Mural looked exactly as shown, was strong and relatively easy to hang.
“Absolutely beautiful Mural, it looks stunning.”
I recently purchased hardwood lumber from Forest 2 Home for a woodworking project and I must say, my experience was exceptional. As someone who is not very knowledgeable about wood types or grades, I was initially overwhelmed by the options available on their website but the information provided under each product made it easy to understand what I needed.
The ordering process was simple and straightforward with clear pricing details and shipping options based on my location. The delivery arrived within a week and everything was carefully packaged to avoid any damage during shipment.
What really stood out to me though, was the quality of the wood itself. It was evident that great care had been taken in selecting only the finest pieces of hardwood lumber as every board I received exceeded my expectations in terms of color, texture, and grain pattern.
Overall, buying from Forest 2 Home has been one of the best customer experiences I have ever had! Their online store has made it possible for me to purchase top-quality hardwoods at competitive prices without having to leave my home- which is especially important during these trying times we're living in.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Forest 2 Home runs an online store for home decor and furnishings. The site uses product pages with photos, dimensions, and material details to help shoppers choose. Customers can use the checkout flow, select shipping options, and read the posted return and care policies. Contact options and specification pages also share installation and maintenance details for customers and trade professionals.