Reviews show that many customers find Formal Dress Shops responsive, helpful and that garments often fit well and appear good quality. Positive comments frequently highlight easy site navigation, effective exchanges and perceived value. However, one detailed negative review describes serious return, tracking and communication problems when purchases were made through a third-party marketplace rather than directly. Consumers should verify the purchase channel, confirm seller contact methods, check return and tracking policies, and prefer payment methods with buyer protection when possible.
Examples from available reviews (Mar 2015 – Feb 2026).
Positive shopping experience with helpful service and high-quality dress.
“the quality of the dress exceeded my expectations!”
They provided excellent customer service and quickly handled an exchange.
“They made it all happen...just incredible!!”
Buyer alleges shipped returns lacked tracking and experienced potential scam.
“they are probably located in a shipping container!”
Suit fit well and seemed good quality at a low price.
“it fit great”
Most reviews describe helpful, attentive staff who assisted with selections and exchanges; one review alleges an untrustworthy experience when bought via a third-party channel.
Several reviewers reported good perceived value: one noted a well-fitting suit for a modest price and another said the dress quality exceeded expectations.
Customers commonly mention an easy-to-navigate website and smooth purchase or exchange processes; one customer reported serious return/tracking issues when purchasing off-platform.
Multiple reviewers report garments that fit well and look good in person, describing quality that met or exceeded expectations in their purchases.
Several buyers praise direct, caring staff contact and fast help with exchanges; another review reports problematic communication and reliance on WhatsApp when bought through a marketplace.
Most reviewers report a positive overall buying experience, citing service, fit and quality; one review reports a negative overall outcome tied to marketplace purchase and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (11) · Sitejabber (6) · bbb.org (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent communication and attention to measurements during dress ordering.
“Bella has been an angel sent from above.”
Good customer service, large selection, and reasonably priced dresses.
“Customer service is great.”
Dress quality exceeded expectations; fit, fabric, and craftsmanship praised.
“Absolutely obsessed with this dress.”
Excellent customer service and high-quality, well-fitting items received.
“Excellent customer service”
Customer was very happy and praised the customer service.
“Very happy. Good customer service”
Top-notch customer service, quick delivery, and reasonable prices.
“The customer service was top notch!”
Company charged a $125 return fee despite prior assurances otherwise.
“now guess what $125 RETURN FEE!”
They shipped the wrong dress size, causing expensive last-minute alterations.
“They sent the wrong size.”
They provided excellent customer service and quickly handled an exchange.
“They made it all happen...just incredible!!”
Customer received great service from the company.
“Great service”
Buyer alleges shipped returns lacked tracking and experienced potential scam.
“they are probably located in a shipping container!”
Suit fit well and seemed good quality at a low price.
“it fit great”
Stunning dresses, great prices, and very attentive customer service.
“these people are so customer service oriented,”
Loved the dress; staff were nice and helpful during fitting.
“Loved my dress it was the last dress I saw and it was the one.”
Dress was beautiful and staff provided great service.
“The dress was beautiful and the service was great !”
Custom suit fit perfectly and showed high-quality fabric and stitching.
“I am really happy with my custom suit.”
I had an amazing experience shopping at Formal Dress Shops! They have a vast and beautiful collection of prom dresses, bridesmaids dresses, quinceañera ball gowns, formal evening wear, plus size fashion attire, and more. The variety of styles available was truly impressive!
The customer service team was excellent: they assisted me in finding the perfect dress for my special occasion. They patiently listened to all my requirements and preferences while providing helpful suggestions when I felt confused.
Their website is user-friendly; it's easy to navigate around their collections by filtering based on style or color preference. Additionally, they offer free shipping on orders over $100.
I am so happy with my purchase from Formal Dress Shops; the quality of the dress exceeded my expectations! It fits perfectly and looks stunning on me. When wearing it at formal events or gatherings, people can't help but give compliments.
Overall if you are in need of any kind of formal wear then head on over to Formal Dress Shops - you won't be disappointed! Their dedicated staff catered to my needs amazingly well which made the whole stressful experience much easier than expected
Beaded dress unraveled during use and company gave no satisfactory response.
“it started to unravel in one area.”
Chiffon, jeweled dress matched photos and required minor tailoring.
“It was as pretty as the picture.”
Most reliable shipping among online shops, plus large selection and fair prices.
“Formal Dress Shops has the most reliable shipping, hands down.”
Company quickly apologized, refunded, and offered a credit after stock error.
“They responded quickly via email and apologized for the hassle.”
Found a beautiful plus-size prom dress after long searching online.
“was able to find a dress that i really love!”
Returned a dress and received a reduced refund after long delays.
“For an order of $225, we only got $170 back to our account...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Formal Dress Shops is an online retailer focused on formal apparel—prom, bridesmaid, quinceañera, evening gowns and plus-size options. Consumers researching this seller typically check product fit, fabric quality, return and shipping policies, customer service responsiveness, and payment protections before buying. Review readers often look for details on sizing, alterations, and whether purchases are made via official site or third-party marketplaces.