Many shoppers highlight attentive staff, quick order processing, a broad selection, and clothes that fit well. Several reviews applaud strong fabric and build quality. A smaller group reports serious purchase issues, including surprise return fees, reduced refunds, wrong-size shipments, and at least one garment that unraveled. Overall, the reviews pair many strong in-store experiences with a handful of major operational breakdowns.
Examples from available reviews (Mar 2015 – Mar 2026).
Good customer service, large selection, and reasonably priced dresses.
“Customer service is great.”
Dress quality exceeded expectations; fit, fabric, and craftsmanship praised.
“Absolutely obsessed with this dress.”
Company charged a $125 return fee despite prior assurances otherwise.
“now guess what $125 RETURN FEE!”
They shipped the wrong dress size, causing expensive last-minute alterations.
“They sent the wrong size.”
Most service reviews describe hands-on, helpful staff, quick exchanges, and easy in-store fittings. Several customers say employees handled sizing and exchange requests fast. A smaller number point to service lapses linked to billing or return processing.
Many buyers mention competitive prices and say the fit and finish feel worth the cost. Some complaints lower the value, pointing to unexpected return fees, partial refunds after returns, or added alteration costs caused by shipping mistakes.
Shoppers often cite a wide selection, simple online ordering, and on-time delivery. A smaller set describes shipping issues, including wrong-size deliveries and returns sent back without dependable tracking.
Most product comments praise the fit, fabric, and construction of dresses and suits. A few reviewers report durability problems, including beading that failed and items that needed extra tailoring or repair.
Customers often mention clear updates on measurements, order progress, and exchanges, plus quick apologies or credits when stock mistakes happen. At least one reviewer said they did not get a satisfactory reply to a quality complaint.
Reviews lean positive, with helpful support and products that meet expectations. Ongoing negative outliers center on after-sale problems: refunds, fees, shipping mistakes, and isolated defects. The mix of many high ratings and a few very low ones suggests most purchases go smoothly, with occasional operational failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (11) · Sitejabber (6) · bbb.org (5) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Excellent communication and attention to measurements during dress ordering.
“Bella has been an angel sent from above.”
Good customer service, large selection, and reasonably priced dresses.
“Customer service is great.”
Dress quality exceeded expectations; fit, fabric, and craftsmanship praised.
“Absolutely obsessed with this dress.”
Excellent customer service and high-quality, well-fitting items received.
“Excellent customer service”
Customer was very happy and praised the customer service.
“Very happy. Good customer service”
Top-notch customer service, quick delivery, and reasonable prices.
“The customer service was top notch!”
Company charged a $125 return fee despite prior assurances otherwise.
“now guess what $125 RETURN FEE!”
They shipped the wrong dress size, causing expensive last-minute alterations.
“They sent the wrong size.”
They provided excellent customer service and quickly handled an exchange.
“They made it all happen...just incredible!!”
Customer received great service from the company.
“Great service”
Buyer alleges shipped returns lacked tracking and experienced potential scam.
“they are probably located in a shipping container!”
Suit fit well and seemed good quality at a low price.
“it fit great”
Stunning dresses, great prices, and very attentive customer service.
“these people are so customer service oriented,”
Loved the dress; staff were nice and helpful during fitting.
“Loved my dress it was the last dress I saw and it was the one.”
Dress was beautiful and staff provided great service.
“The dress was beautiful and the service was great !”
Custom suit fit perfectly and showed high-quality fabric and stitching.
“I am really happy with my custom suit.”
I had an amazing experience shopping at Formal Dress Shops! They have a vast and beautiful collection of prom dresses, bridesmaids dresses, quinceañera ball gowns, formal evening wear, plus size fashion attire, and more. The variety of styles available was truly impressive!
The customer service team was excellent: they assisted me in finding the perfect dress for my special occasion. They patiently listened to all my requirements and preferences while providing helpful suggestions when I felt confused.
Their website is user-friendly; it's easy to navigate around their collections by filtering based on style or color preference. Additionally, they offer free shipping on orders over $100.
I am so happy with my purchase from Formal Dress Shops; the quality of the dress exceeded my expectations! It fits perfectly and looks stunning on me. When wearing it at formal events or gatherings, people can't help but give compliments.
Overall if you are in need of any kind of formal wear then head on over to Formal Dress Shops - you won't be disappointed! Their dedicated staff catered to my needs amazingly well which made the whole stressful experience much easier than expected
Beaded dress unraveled during use and company gave no satisfactory response.
“it started to unravel in one area.”
Chiffon, jeweled dress matched photos and required minor tailoring.
“It was as pretty as the picture.”
Most reliable shipping among online shops, plus large selection and fair prices.
“Formal Dress Shops has the most reliable shipping, hands down.”
Company quickly apologized, refunded, and offered a credit after stock error.
“They responded quickly via email and apologized for the hassle.”
Found a beautiful plus-size prom dress after long searching online.
“was able to find a dress that i really love!”
Returned a dress and received a reduced refund after long delays.
“For an order of $225, we only got $170 back to our account...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Formal Dress Shops sells formal wear such as evening gowns, prom dresses, bridesmaid dresses, and men’s formal suits. The company runs online storefronts with product photos, fabric details, and size charts. Customers order ready-to-wear items and tailored pieces through standard checkout options. The business ships orders and offers customer support by email and phone for questions and help.