Reviews indicate consistent praise for Fortunate One’s customer support and communication, with many customers naming staff who resolved orders and refunds promptly. Multiple reviewers cite timely delivery and satisfactory product quality, but several raise recurring concerns about returns being issued as store credit rather than refunds, occasional server or returns-form errors, and inconsistent sizing. If you shop here, review the returns policy carefully, verify sizing before purchase, and retain order and return documentation. For questions or issues, contact support promptly—many reviewers report that direct contact via email or Instagram led to faster resolutions.
Examples from available reviews (Dec 2021 – Feb 2026).
Product quality and designs exceeded expectations; customer service was helpful.
“The customer service team was incredibly helpful when I had a question about my order”
Customer support issued a quick refund and communicated clearly.
“quick refund on an incorrect order”
Returns process failed with server errors and only store credit offered.
“returns are a nightmare, full STORE CREDIT, NOT A REFUND!”
Many items are poor quality despite high prices; returns cost $5.
“most things are awful quality but have an expensive price tag!”
Most reviewers report responsive, helpful customer service—many name an agent (Abi/Abigail). A minority report slow or unresponsive service on returns.
Perceived value is mixed: some buyers call items affordable and good quality, while others cite high prices, poor fit, and refunds limited to store credit.
Ordering and delivery are often described as timely and straightforward, but several reviews report difficult returns, server errors, or longer shipping times.
Product quality and fit vary: multiple reviewers praise fabric and style, while others note inconsistent sizing, poor construction, or isolated defects.
Communication is frequently described as prompt and clear—many positive notes about fast email and Instagram replies; a smaller group reports ignored messages.
Overall impressions lean positive driven by helpful support and timely delivery, but a recurring minority report unresolved return/refund or fit issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Abigail provided great customer service.
“Great customer service from Abigail.”
Customer service promptly replaced a damaged dress and sent a return label.
“They immediately responded and made it right.”
Abigail responded quickly and made refunds simple and effective.
“Fortunate One customer service is top tier.”
Item was faulty and Abi resolved it quickly.
“My item came faulty, Abi sorted it out for me very quickly”
Helpful human customer support fixed issue immediately; fast shipping.
“The first company you can actually call and have a human talk to you”
Sent wrong size and refused exchange because item was on sale.
“They sent a sz 10.”
Customer service was responsive and helped arrange a refund.
“Customer service was super responsive and supportive”
Abigail quickly secured a refund instead of store credit.
“Abigail was amazing!!!”
Abigail patiently answered questions and made returns easy.
“Abigail is the BEST!”
Fast response reassured timely delivery expectations.
“One of the best customer service I have had from an online clothing company.”
Quick response and replacement; initial order delivered within 24 hours.
“Initial order received within 24 hours!”
Abigail was prompt, accommodated urgent travel, and assisted with refunds.
“ensured I received my items on time”
Abigail responded quickly and provided friendly help for my return.
“i had to make a return, and Abigail was so quick to respond to help me”
Shipping and returns were excellent and staff were prompt and helpful.
“Regardless I was extremely happy with the shipping and returns experience.”
Abi responded fast, politely, and resolved the issue successfully.
“Quick response time & great customer service”
Abigail promptly rectified an order issue and was very helpful.
“I spoke with Abigail who was so helpful and prompt with her responses.”
Abi provided perfect service and helped with my purchase.
“Perfect service i do appciate the help from Abi”
Customer service resolved package issue and responded promptly.
“Amazing customer service!”
Customer service reactivated expired store credit for me.
“Abi reactivated it for me.”
Customer support issued a quick refund and communicated clearly.
“quick refund on an incorrect order”
Instagram outreach received quick, helpful communication for return/refund.
“Very quick and very helpful”
Returns process failed with server errors and only store credit offered.
“returns are a nightmare, full STORE CREDIT, NOT A REFUND!”
Impeccable customer service and a superb product experience.
“Customer service is impeccable”
Customer service was friendly and helpful when placing an online order.
“Great customer service”
Fabulous customer service and great overall shopping experience.
“Fabulous customer service and great experience overall.”
Sent back dresses three weeks ago and received no response or refund.
“I received nothing!!”
Customer service was quick and the clothes arrived fitting well.
“Amazing customer service!”
Customer waited for refund help and was ignored with deleted Instagram comment.
“Receiving store credit instead of a refund is not an option for me.”
Support provided store credit and helped find a replacement dress.
“they gave me back store credit and helped me find an even better dress”
Abigail went above and beyond to ensure my satisfaction.
“Working with Abi was a pleasure.”
Abi made the return process super easy after sizing issues.
“made the process super easy.”
No returns or exchanges for bras; only a $5 refund offered.
“There is no option to return or exchange.”
Abigail resolved the issue quickly and politely.
“Abigail was very helpful at resolving my issue”
Customer service handled request quickly and Abi found a good solution.
“I’m really happy with the customer service at Fortunate One.”
Abigale responded quickly and was extremely helpful.
“Abigale was quick to respond, kind and extremely helpful.”
Items arrived timely and Abi resolved fit issues with quick, helpful service.
“Very responsive, helpful and resolved my inquiry so quickly!”
Many items are poor quality despite high prices; returns cost $5.
“most things are awful quality but have an expensive price tag!”
I was planning a trip to Europe and needed a few new pieces of clothing to take with me. I stumbled on The Fortunate One while looking for some affordable tees and was really impressed by the designs and quality. I ordered a few and they arrived quickly and looked even better in person than they did online. The customer service team was incredibly helpful when I had a question about my order and I would definitely recommend The Fortunate One to anyone looking for some high-quality, stylish tees without spending a fortune. I'm definitely going to order more after my trip! I really loved this site and their products!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fortunate One is an online apparel brand and retailer selling clothing direct-to-consumer. Consumers researching the company commonly check sizing, returns, product quality, delivery, and customer support before buying.