Reviews Analyzed
21
We Collect & Analyze Reviews
Fortunate One
Experiences & Reviews
Fortunate One is an online apparel brand and retailer selling clothing direct-to-consumer. Consumers researching the company commonly check sizing, returns, product quality, delivery, and customer support before buying.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
17d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviewers report responsive, helpful customer service—many name an agent (Abi/Abigail). A minority report slow or unresponsive service on returns.
Share of mentions
Strong
21%
💰
Value for money
Perceived value is mixed: some buyers call items affordable and good quality, while others cite high prices, poor fit, and refunds limited to store credit.
Share of mentions
Mixed
11%
⚡
User experience
Ordering and delivery are often described as timely and straightforward, but several reviews report difficult returns, server errors, or longer shipping times.
Share of mentions
Mixed
15%
🔧
Product quality
Product quality and fit vary: multiple reviewers praise fabric and style, while others note inconsistent sizing, poor construction, or isolated defects.
Share of mentions
Mixed
11%
📞
Communication
Communication is frequently described as prompt and clear—many positive notes about fast email and Instagram replies; a smaller group reports ignored messages.
Share of mentions
Strong
21%
⭐
Overall experience
Overall impressions lean positive driven by helpful support and timely delivery, but a recurring minority report unresolved return/refund or fit issues.
Share of mentions
Strong
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Tees
"I was planning a trip to Europe and needed a few new pieces of clothing to take with me. I stumbled on The Fortunate One while looking for some affordable tees and was really impressed by the designs and quality. I ordered a few and they arrived quickly and looked even better in person than they did online. The customer service team was incredibly helpful when I had a question about my order and I would definitely recommend The Fortunate One to anyone looking for some high-quality, stylish tees without spending a fortune. I'm definitely going to order more after my trip! I really loved this site and their products!"
Bittney
Collected.reviews
Dec 18, 2021
Featured for: Solid positive on product and service
Fantastic customer support
"Fantastic customer support, quick refund on an incorrect order, fast, clear communication, and went above and beyond..."
Melanie Skinner
Trustpilot
Oct 01, 2025
Featured for: Quick refund and clear communication
returns are a nightmare, full STORE CREDIT, NOT A REFUND!products that you buy dont appear on item list!!!!
"Ok, update from my previous post, although some items fit very well, the same brand but different dress is different sizing, dont fit well. returns ar..."
MjrTraumaVictim
Trustpilot
Oct 01, 2025
Featured for: Detailed negative returns and responsiveness complaint
Some items from this store are somewhat…
"Some items from this store are somewhat decent when it comes to quality but it’s really a gamble because most things are awful quality but have an exp..."
Katherine Hardman
Trustpilot
Oct 01, 2025
Featured for: Quality concerns, pricing and returns
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Cass
trustpilot.com
Oct 01, 2025
Amazing customer service
Amazing customer service! I had an issue with a package due to the postal serv...
L
Lauren Eller
trustpilot.com
Oct 01, 2025
Great customer service!
I made a return for store credit a long time ago and then forgot about it. Unfortunately, the store credit automatically expires after a year, so when...
M
Melanie Skinner
trustpilot.com
Oct 01, 2025
Fantastic customer support
Fantastic customer support, quick refund on an incorrect order, fast, clear communication, and went above and beyond...
S
Summah Beaumont
trustpilot.com
Oct 01, 2025
I needed help with a return/refund and…
I needed help with a return/refund and i reached out via instagram and i was hi...
M
MjrTraumaVictim
trustpilot.com
Oct 01, 2025
returns are a nightmare, full STORE CREDIT, NOT A REFUND!products that you buy dont appear on item list!!!!
Ok, update from my previous post, although some items fit very well, the same brand but different dress is different sizing, dont fit well. returns ar...
J
Jennifer Parker
trustpilot.com
Oct 01, 2025
Customer service is impeccable
Customer service is impeccable, very rare experience these days so I have been very grateful! Su...
B
B C
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service, super friendly and helpful when I...
M
Mackenzie
trustpilot.com
Oct 01, 2025
Fabulous customer service and great…
Fabulous customer service and great experience overall...
Y
Yvonne
trustpilot.com
Oct 01, 2025
Don’t trust their good reviews
It has been three week that I sent back two dresses that costed over $200 and I received nothing!! They do not respond to emails or phone at all! This...
C
Corina Hill
trustpilot.com
Oct 01, 2025
Amazing customer service
Amazing customer service! Quick to respond, very helpful and the product was received fast and...
P
Paula Bortholo
trustpilot.com
Oct 01, 2025
Hello
Hello, I’ve been waiting for help since last week. I’m pretty sure I requested a refund to my original payment method, but I’ve been ignored and notic...
K
Kayden Tankersley
trustpilot.com
Oct 01, 2025
Will buy again
Originally I bought a dress for sorority recruitment, but when I got it there was a run in it....
A
Andrea F
trustpilot.com
Oct 01, 2025
Working with Abi was a pleasure
Working with Abi was a pleasure. She worked with me and went above and beyond to...
K
Kasey Cesafsky
trustpilot.com
Oct 01, 2025
I ordered two dresses for a wedding
I ordered two dresses for a wedding, but unfortunately I am a little fluffier than I cared to realiz...
N
No Name
trustpilot.com
Oct 01, 2025
I ordered bras from this company and I…
I ordered bras from this company and I got it wrong on the size, they were too big. There is no opt...
I
Imogen
trustpilot.com
Oct 01, 2025
Shout out to Abigail
Abigail was very helpful at resolving my issue, she was...
A
Alina
trustpilot.com
Oct 01, 2025
Good customer service and good quality clothing!
I’m really happy with the customer service at Fortunate One. My request was handled quickly, kindly, and professionally. Abi was especially helpful, a...
N
Nyah Trujillo
trustpilot.com
Oct 01, 2025
Abigale was a great help
Abigale was quick to respond, kind and extremely helpful....
K
Kelsie Sundberg
trustpilot.com
Oct 01, 2025
My items arrived in a timely fashion…
My items arrived in a timely fashion and quality was good. Unfortunately the items did not fit me, but I worked with Abi in customer services and she...
K
Katherine Hardman
trustpilot.com
Oct 01, 2025
Some items from this store are somewhat…
Some items from this store are somewhat decent when it comes to quality but it’s really a gamble because most things are awful quality but have an exp...
Conclusion
Reviews indicate consistent praise for Fortunate One’s customer support and communication, with many customers naming staff who resolved orders and refunds promptly. Multiple reviewers cite timely delivery and satisfactory product quality, but several raise recurring concerns about returns being issued as store credit rather than refunds, occasional server or returns-form errors, and inconsistent sizing. If you shop here, review the returns policy carefully, verify sizing before purchase, and retain order and return documentation. For questions or issues, contact support promptly—many reviewers report that direct contact via email or Instagram led to faster resolutions.