Many reviewers report strong clinical results from Found Health’s coaching and medication, including long-term weight loss and an active, supportive community. A large group of reviews describes billing issues, refunds not returned, and charges that continued after cancellation. Experiences with support vary widely, from same-day help to long delays and auto-replies. A small number of reviewers raise concerns about medication safety.
Examples from available reviews (Dec 2022 – Mar 2026).
Lost almost 100 pounds with medication and coach support.
“I have lost almost 100lbs with found.”
Convenient, responsive support enabling same-day bookings and quick replies.
“Email back almost immediately and can book a call same day.”
Paid full-year fee and received no shipments or communication.
“I still have not received any shipments.”
Provider prescribed dangerously high dosage leading to hospitalization.
“ended up at the hospital fearing for my life”
Several reviews mention appointments that were hard to schedule and long waits to see a clinician. When users do connect with clinicians, some describe timely, helpful medical guidance that moved treatment along.
Many reviews raise billing and refund problems, including charges that continued after cancellation and surprise consultation or prescription fees. A smaller number say the service costs less than alternatives or works with insurance.
Reviewers often like the mobile app, coaching, and community tools for keeping them engaged and tracking progress. Others report missing deliveries, slow refills, and administrative mix-ups that interrupted care.
Many users say the program and medications delivered effective results, including sustained weight loss. A few describe pills that did not work or a severe dosing incident that led to hospitalization; these serious safety reports appear in only a small number of reviews.
Communication feedback is split. Some reviewers describe staff as fast, kind, and knowledgeable, with quick replies, while many others report silence, auto-responses, and support tickets that never get resolved.
Reviews tend to fall into two camps: strong clinical satisfaction versus repeated administrative problems with billing and support. That gap shows up repeatedly and often determines whether people leave a positive or negative review.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Cancellation attempt deactivated membership and refund was refused.
“I tried contacting support and support did not respond for weeks”
Company continued charging after cancellation with inconsistent fees.
“They continued to charge my account even after I canceled my membership.”
Support team unresponsive, blocking progress despite quick doctor responses.
“The doctor was very quick to respond, but the support team is a joke.”
Paid upfront and was refused refund after declining medication.
“I paid $280 for the consult and then they refused to refund the amount paid up front”
Discovered prescription costs were not included in advertised plan.
“there was a prescription cost that was not included.”
Community support keeps reviewer on track with weight logging.
“They absolutely keep me on track to log my weight.”
Alleges deliberate delays and repeated charges without medication delivery.
“Charging customers month after month without delivering treatment is unacceptable.”
Unable to schedule appointment and received no timely support before refund.
“I spent 3 weeks trying to get an appointment with their clinician.”
Customer service unhelpful and unable to secure nearly $500 refund.
“The customer service is absolutely atrocious”
Paid full-year fee and received no shipments or communication.
“I still have not received any shipments.”
Paid annual fee, canceled quickly, then received only autoresponses before refund.
“Now all I get are auto response bots”
Persistent non-communication and problematic prescription shipping caused frustration.
“They have more issues than they are worth and do put patients at risk.”
Found helped reviewer lose long-standing weight with great coaches.
“Found has help me lose the weight that I’ve struggled to lose for years.”
Immediate feedback, coaching, and community support.
“Immediate feedback, coaching, community support!”
Pills ineffective and reviewer reports multiple refund and billing issues.
“The pills had no effect.”
First medication arrived but subsequent support became unresponsive with payment issues.
“My app says that there is a problem with my payment of another $289”
Paid upfront, no appointment scheduled, and impossible to contact support.
“they never scheduled my provider appointment”
Charges persisted after stopping medication with unexpected membership and consultation fees.
“They will sneakily charge you a lot of money.”
Found provided guidance and medical support for sustainable weight changes.
“Found has been extremely helpful with providing guidance, resources and medical aid.”
Convenient, responsive support enabling same-day bookings and quick replies.
“Email back almost immediately and can book a call same day.”
Provider prescribed dangerously high dosage leading to hospitalization.
“ended up at the hospital fearing for my life”
Provider Sara Levin was personable, knowledgeable, and helpful.
“My Provider, Sara Levin NP-C, is very personable, knowledgeable, and helpful.”
Timely medication, personalized coaching, and an easy-to-use app.
“My health coach actually helps and is very personalized to me”
Using the app fully leads to results.
“I personally feel if you use the app in its entirety, and honestly you get results”
Found is more affordable and works with my insurance.
“Found is so much more affordable than other clinics I have used in the past.”
Positive early experience; likes the app and staff support.
“Love the app and how helpful everyone is!”
Multiple fees and low-dose prescription left me overcharged.
“You got hundreds of dollars out of me with nothing to show for it.”
Requested refund before consultation and received no responses.
“They have literally stolen almost 600.00 dollars from me.”
Reviewer notes responsiveness of the service.
“Responsiveness”
Policy changes and communication issues caused loss of trust.
“I’ve lost trust in this organization and will be seeking treatment elsewhere.”
Staff are consistently kind, attentive, and knowledgeable.
“They’re always kind attentive and knowledgeable”
Grateful for Found and seeing positive results so far.
“I’m so great full in finding found.”
Group is helpful, caring, and always available.
“I love this group, they are the most helpful and caring people.”
Positive experience with the process and care team.
“The process has been great and my care team has been great!”
Three years of treatment produced sustained weight loss and good care.
“I have been with Found for 3 years.”
Program, provider, and tools helped resume weight loss effectively.
“I am finally losing weight again with the help of this program.”
Poor support and refill delays forced switching to PCP.
“It takes days to get a response from anyone”
Lost almost 100 pounds with medication and coach support.
“I have lost almost 100lbs with found.”
Paid upfront, asked to cancel, company kept $35 consult fee.
“they literally kept $35 for a “consultation fee”- seriously?”
Reviewer expresses strong satisfaction with company and doctor.
“Great company!! Love my Dr!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Found Health is a telehealth company that provides medical weight management and obesity care. It offers virtual medical visits, prescription medication management, and personalized coaching through a mobile app with group support. Nurse practitioners and physicians assess patients by telemedicine and oversee treatment plans. Medications are shipped to eligible locations, and the website lists program details, billing, and enrollment information.