Reviewers report a mix of outcomes: many customers praise FoxyBae tools for convenience, styling results, and low weight, while a substantial portion report product defects (bristle loss, overheating, malfunction) and safety concerns. Complaints about customer service and communication are frequent, with multiple reports of slow responses, documentation demands, or difficulty obtaining refunds or replacements. If you consider buying, keep order records and photos, check warranty terms, and prefer payment methods with buyer protection. For safety-sensitive items, prioritize sellers with clear return policies and documented customer-support processes.
Examples from available reviews (Nov 2021 – Feb 2026).
Brush is easy to use, heats quickly, and is travel-friendly.
“it is super easy to use.”
Customer service promptly refunded without requiring return, praising their responsiveness.
“In my opinion the customer service is unrivaled.”
Customer alleges product smoked and presented fire hazard; support was rude.
“the blow out dryer brush just about caught my head then my house on fire”
Customer service refused refunds and made customers handle lost-package paperwork.
“They will NOT give you a refund or resend you the product!”
Most reviews describe slow, unhelpful, or rude customer support and difficult refund processes; a minority report fast, helpful refunds.
Some customers praise price and acceptable performance, but multiple reviewers report products failing or feeling the purchase was poor value.
Several users report convenient, lightweight, easy-to-use tools and good results; others report poor fit, early failure, or difficult usability.
Reports are divided: praised styling results and fast-heating tools exist, but many reviews cite defects, bristle loss, overheating and durability failures.
Frequent complaints about unanswered emails, shipping discrepancies and hold-times; a smaller set note prompt delivery updates and quick responses.
Overall impressions skew negative: positive usage and service reports exist, but many customers report defects and unsatisfactory support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products improved my hair health and have great quality.
“Great quality.”
Likes the conditioner smell and will try the product.
“I love the smell of the 12in 1 leave in conditioner!”
Customer service refused refunds and made customers handle lost-package paperwork.
“They will NOT give you a refund or resend you the product!”
Multiple orders arrived complete and products made hair feel great.
“All the products were accounted for, nothing damaged.”
No issues; products like irons, shampoos, and conditioners work well.
“I have never had any issues with Foxy Bae products.”
Wireless curler works fine for price; satisfied given its cost.
“remember ppl- you get what you pay for”
Company refunded quickly after product didn't work for short hair.
“Great customer service and so quick!”
Customer service did not respond after three contact attempts.
“I wrote to them 3 times and still haven’t heard anything from them.”
Customer experienced months-long support delays, incorrect refund, and lost money.
“Finally, 3 MONTHS LATER they refunded me the money, less shipping”
Customer service promptly refunded without requiring return, praising their responsiveness.
“In my opinion the customer service is unrivaled.”
Leave-in conditioner performed poorly and customer emails went unanswered.
“The leave in conditioner is horrendous.”
Brush bristles burnt off, causing hair damage, and company demanded receipt.
“Brush bristles have burnt off and the brush has burnt off some of my hair.”
Brush bristles fall out and handle becomes dangerously hot during use.
“The bristles fall out everytime I use it.”
Company didn't respond and failed to deliver all ordered items.
“Only got one of three items.”
Products failed after weeks and company refused further replacements.
“Very unprofessional customer service.”
Company messed up the order and refused to correct it.
“They will mess your order up and refuse to correct it.”
Customer alleges product smoked and presented fire hazard; support was rude.
“the blow out dryer brush just about caught my head then my house on fire”
Reviewer calls customer service unprofessional and warns against ordering.
“Horrible, horrible customer service, very unprofessional!!”
Flat iron damaged hair and a customer service rep was reportedly rude.
“TARA was rude from the start!!!!”
Missing items after two months and customer service repeatedly hung up.
“2 months later I have not received all my stuff bit their email says I did.”
I love and enjoy all the FoxyBae hair products and tools, especially the blush blowout brush I have purchased! I’m super excited about this buy. I got everything that was promised in the description and it is super easy to use. It heats up fast,and I must say this hot air brush is what I've been looking for. I also really like the drying power feature and convenience. I love the fact I don't have to hold a brush in one hand and a bulky blow dryer in the other when I straighten my hair. It's light enough it doesn't make my hand or wrist ache like my blow dryer does. This is perfect for straightening my hair as it's the same as what my stylist uses. The compact size will be very nice when traveling as it isn't heavy and doesn't take up a lot of space. This is my new favorite hair appliance.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FoxyBae is a consumer haircare brand offering styling tools and haircare products (brushes, irons, curlers, shampoos, conditioners, and kits). It is primarily sold online through direct channels and third-party marketplaces. Consumers researching FoxyBae often look for product performance, safety, warranty terms, shipping practices, and customer-service responsiveness.