Reviews Analyzed
21
We Collect & Analyze Reviews
FoxyBae
Experiences & Reviews
FoxyBae is a consumer haircare brand offering styling tools and haircare products (brushes, irons, curlers, shampoos, conditioners, and kits). It is primarily sold online through direct channels and third-party marketplaces. Consumers researching FoxyBae often look for product performance, safety, warranty terms, shipping practices, and customer-service responsiveness.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
17d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Most reviews describe slow, unhelpful, or rude customer support and difficult refund processes; a minority report fast, helpful refunds.
Share of mentions
Weak
17%
💰
Value for money
Some customers praise price and acceptable performance, but multiple reviewers report products failing or feeling the purchase was poor value.
Share of mentions
Weak
9%
⚡
User experience
Several users report convenient, lightweight, easy-to-use tools and good results; others report poor fit, early failure, or difficult usability.
Share of mentions
Mixed
17%
🔧
Product quality
Reports are divided: praised styling results and fast-heating tools exist, but many reviews cite defects, bristle loss, overheating and durability failures.
Share of mentions
Weak
17%
📞
Communication
Frequent complaints about unanswered emails, shipping discrepancies and hold-times; a smaller set note prompt delivery updates and quick responses.
Share of mentions
Weak
16%
⭐
Overall experience
Overall impressions skew negative: positive usage and service reports exist, but many customers report defects and unsatisfactory support.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Blush Blowout Brush
"I love and enjoy all the FoxyBae hair products and tools, especially the blush blowout brush I have purchased! I’m super excited about this buy. I got everything that was promised in the description and it is super easy to use. It heats up fast,and I must say this hot air brush is what I've been looking for. I also really like the drying power feature and convenience. I love the fact I don't have to hold a brush in one hand and a bulky blow dryer in the other when I straighten my hair. It's light enough it doesn't make my hand or wrist ache like my blow dryer does. This is perfect for straightening my hair as it's the same as what my stylist uses. The compact size will be very nice when traveling as it isn't heavy and doesn't take up a lot of space. This is my new favorite hair appliance."
Lisa B.
Collected.reviews
Nov 12, 2021
Featured for: Detailed positive product and UX
incredible customer service
"I ordered the heated brush and as soon as I got the product (which came extremely fast) I opened it up and put it under the bathroom sink. I didnt eve..."
Kelly Blevins
Trustpilot
Oct 01, 2025
Featured for: Fast refund, positive customer-service
If it could be 0 stars it would be
"If it could be 0 stars it would be. I bought a package with the Blow out dryer brush, the 7 in one curling iron, the flat iron and I just recently ord..."
Autumn Rae Bates
Trustpilot
Oct 01, 2025
Featured for: Safety complaint and service failure
Don’t bother with this company
"Don’t bother with this company! Their customer service is HORRIBLE! If your package gets lost or you never receive it, don’t expect them to help. They..."
Angelica Taylor
Trustpilot
Oct 01, 2025
Featured for: Lost-package and refund refusal
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kayleen
trustpilot.com
Oct 01, 2025
Absolutely love their hair
Absolutely love their hair, tools, and hair tools products. My hair never felt this great I went from damaged hair to really...
L
Lois Haydon
trustpilot.com
Oct 01, 2025
So are they good or bad
So are they good or bad? I love the smell of the 12in 1 leave in conditioner! Yummy and love my hair with it! I’m just kind of afraid altho...
A
Angelica Taylor
trustpilot.com
Oct 01, 2025
Don’t bother with this company
Don’t bother with this company! Their customer service is HORRIBLE! If your package gets lost or you never receive it, don’t expect them to help. They...
d
douglas k.
trustpilot.com
Oct 01, 2025
Only the best
I've ordered on 3 separate occasions from FoxyBae and everything went really well. All the products were accounted for, nothing damaged. I've only...
J
Jan
trustpilot.com
Oct 01, 2025
I have never had any issues with Foxy…
I have never had any issues with Foxy Bae products. I have several of their hair care products and none has presented any problem...
J
Jenna lyn
trustpilot.com
Oct 01, 2025
wireless curler clipper works just fine but remember: u get what u pay for..
bought foxybae's wireless curler clipper and so far so good. remember ppl- you get what you pay for and for what i paid, i...
S
Susan Craft
trustpilot.com
Oct 01, 2025
Mini tool kit
I ordered the mini tool kit but it just didn't work with my short hair! I contacted the com...
W
Wanda
trustpilot.com
Oct 01, 2025
They customer service sucks
They customer service sucks! I wrote to them 3 times a...
K
Kari Sidebottom
trustpilot.com
Oct 01, 2025
Very Difficult Experience
I purchased the wireless curler. When it arrived the buttons were depressed and I could not get them to pop up. Support wanted a photo stating they wo...
K
Kelly Blevins
trustpilot.com
Oct 01, 2025
incredible customer service
I ordered the heated brush and as soon as I got the product (which came extremely fast) I opened it up and put it under the bathroom sink. I didnt eve...
B
Beth Stankus
trustpilot.com
Oct 01, 2025
Worst company and hair products EVER
Worst company and hair products EVER! I should have read the reviews on Trustpilot before I ordered anything from them. I ordered two leave in conditi...
C
Concettina Bertucci
trustpilot.com
Oct 01, 2025
Brush bristles have burnt off and the…
Brush bristles have burnt off and the brush has burnt off some of my hair. I contacted the company and they won't send a new one without an original r...
S
SUE K ny
trustpilot.com
Oct 01, 2025
bristles fall out-handle heats up
I got the foxybae round brush mini hair dryer - rose gold. The bristles fall out everytime I use it. They bend also. And the rose colored metal on the...
Z
Zoe Laurent
trustpilot.com
Oct 01, 2025
Worst company ever
Worst company ever. Won’t answer emails or complaints. I placed an order three weeks ago. Only got one...
D
Dalia Lomas Garza
trustpilot.com
Oct 01, 2025
Very unprofessional customer service
Very unprofessional customer service. I bought a straightener and a curling iron both only worked for a couple of weeks, they send me a replacement an...
K
KL
trustpilot.com
Oct 01, 2025
Wish I could give zero stars
Wish I could give zero stars. They will mess yo...
A
Autumn Rae Bates
trustpilot.com
Oct 01, 2025
If it could be 0 stars it would be
If it could be 0 stars it would be. I bought a package with the Blow out dryer brush, the 7 in one curling iron, the flat iron and I just recently ord...
D
Deborah Leister
trustpilot.com
Oct 01, 2025
Horrible Service, Unprofessional
Horrible, horrible customer service, very unprofessional!! This company is not a professional organization so be very careful ordering from them, they...
J
Jeannette Martinez
trustpilot.com
Oct 01, 2025
If there was 0 stars i would give it…
If there was 0 stars i would give it because i ordered a flat iron due time it started bending and pulling my hair i contacted customer service and a...
s
serena DaCastello
trustpilot.com
Oct 01, 2025
2 months later I have not received all…
2 months later I have not received all my stuff bit their email says I did. Then I call...
Conclusion
Reviewers report a mix of outcomes: many customers praise FoxyBae tools for convenience, styling results, and low weight, while a substantial portion report product defects (bristle loss, overheating, malfunction) and safety concerns. Complaints about customer service and communication are frequent, with multiple reports of slow responses, documentation demands, or difficulty obtaining refunds or replacements. If you consider buying, keep order records and photos, check warranty terms, and prefer payment methods with buyer protection. For safety-sensitive items, prioritize sellers with clear return policies and documented customer-support processes.