Frank & Eileen
Experiences & Reviews
Frank & Eileen is a retail apparel brand that sells shirts and casual wardrobe pieces through its website and select retail channels. The company is known for shirting and everyday tops and markets directly to consumers online.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report difficulties with returns, refunds and shipping; a small set describe fast, helpful resolutions after escalation or phone contact.
Value for money
Multiple reviewers say items feel overpriced for the fabric or fit and criticize finalโsale or nonโreturnable policies on discounted items.
User experience
Customers report site and marketplace friction: broken return flows, outdated contact info, QR/catalog usability issues, and mixed Reloved marketplace experiences.
Product quality
Frequent complaints cover inconsistent sizing, poor durability (unraveling, rolling edges) and misrepresented colors; some customers still report soft, wellโmade garments.
Communication
Many reviews describe unresponsive email support and difficulty reaching a person; several reviewers report faster outcomes when escalated or using alternate contact routes.
Overall experience
Overall sentiment in these reviews skews negative, driven by return, quality and support issues, though some customers report positive quality and quick refunds.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 โ October 2025).
Disappointing Quality and Poor Customer Service
"I purchased the Frank and Eileen Mackenzie Linen blouse with high hopes of adding a durable, timeless piece to my wardrobe, but my experience has been..."
THIS COMPANY IS A SCAM
"THIS COMPANY IS A SCAM! TODAY I RETURNED THE WEXFORD PANTS $328, AND THE PATRICK HERITAGE JERSEY $158, EQAULS $486. THEY ONLY REFUNDED ME $415, STEALI..."
High Quality, Easy and Speedy Returns
"Even though, when the shirt I had ordered ($$$) arrived, it unfortunately fit narrow on me and I needed something boxier to fit my curves; however, I..."
Be cautious about reloved
"I had an ok experience ordering from their main site but shipping was slow. I recently ordered from their Reloved site and it has been an ordeal. The..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Bad policy with inconsistent sizes & colors
Their sizes run inconsistent and they charge you $8.00 to return items you already own (same year purchased) when their sizes change AND colors are mi...
Be cautious about reloved
I had an ok experience ordering from their main site but shipping was slow. I recently ordered from their Reloved site and it has been an ordeal. The...
My daughter
I purchased the Eileen blouse for my daughter. It was advertised as being 100% Italian flannel. My daughter lik...
High Quality, Easy and Speedy Returns
Even though, when the shirt I had ordered ($$$) arrived, it unfortunately fit narrow on me and I needed something boxier to fit my curves; however, I...
I would never shop here
I would never shop here. They sent me a catalog and I have to use my phone and scan a QR code to find out what each item costs. Too time consuming-...
Terrible sale return policy
Generally speaking I like the brand and have probably 20-30 of their pieces. Problem - draconian sale return policy. No returns, and whatโs inexcusabl...
Overpriced for the quality
Overpriced for the quality. Have tried to return and am unable to, as the site says I am unable...
Rolling raw edges
Ought a shirt and pants. The shirt rolls at the end of the sleeves and bottom of the shirt. The shirt has raw edges- no h...
I ordered shirt on June 13th
If you read the paragraph below you'll see that I was in agreement with many of the reviews that gave Frank&Eileen low rating. However, after I was ab...
Do not order from this company!
Order no 200001106527. So wish I had read reviews before I ordered. Bought a pair of jeans in the sale, they were still almost ยฃ200. Really bad fit an...
Disappointing Quality and Poor Customer Service
I purchased the Frank and Eileen Mackenzie Linen blouse with high hopes of adding a durable, timeless piece to my wardrobe, but my experience has been...
Love the qualityโฆ.
I have bought a few item and I love the quality. Iโve also had to return items and the process was flawless. I received my refund notice an hour after...
This company is overpriced for what youโฆ
This company is overpriced for what you get, and if it doesn't fit right, forget getting your money back. I spent 158.00 on a shirt that was on sale,...
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM! TODAY I RETURNED THE WEXFORD PANTS $328, AND THE PATRICK HERITAGE JERSEY $158, EQAULS $486. THEY ONLY REFUNDED ME $415, STEALI...
Patrick shirt big ripoff
I bought the Patrick Henley shirt last summer and wish I hadnโt. Has gotten all stretched out and looks lik...
Disappointed
So disappointed in the customer service. I get nothing from them through email but an automated response. The return and exchange process was very dif...
Don't waste your money. Its run by Karens
Slow shipping, overpriced and nonexistent customer service. Returns are lost, and no on...
NO RETURN AVAILABILITY
This company provides a site for returns that does not work! Instead they push you to purchase something else with your "credit". I have send them 3 e...
Customer Service is very much below par.
I ordered a casual track suit for my holidays. I placed the order beginning of September as my vacation was 9th Oct. By the 7th Oct the order hadnโt a...
This is a very bad site
This is a very bad site, don't buy from them! I have recently bought a pair of trousers from them, the quality was very bad, the worst thing...
Conclusion
The collected reviews show recurring problems with returns, refund handling and customer responsiveness, alongside multiple reports of inconsistent sizing and fabric durability issues (for example, unraveling after a few washes). At the same time, a minority of customers describe highโquality fabrics and rapid refunds after escalation. If you are considering a purchase, check the return and saleโitem policies carefully, inspect items immediately on delivery, and document fit and fabric concerns. Contacting the company by phone or asking for escalation or alternate support emails is mentioned by several reviewers as a route that sometimes leads to quicker resolution.