The collected reviews show recurring problems with returns, refund handling and customer responsiveness, alongside multiple reports of inconsistent sizing and fabric durability issues (for example, unraveling after a few washes). At the same time, a minority of customers describe high‑quality fabrics and rapid refunds after escalation. If you are considering a purchase, check the return and sale‑item policies carefully, inspect items immediately on delivery, and document fit and fabric concerns. Contacting the company by phone or asking for escalation or alternate support emails is mentioned by several reviewers as a route that sometimes leads to quicker resolution.
Examples from available reviews (Mar 2023 – Feb 2026).
Linen blouse unraveled after few washes and returns were refused.
“the blouse has started to unravel at the seams.”
Customer alleges missing refund amount and unresponsive customer service.
“THEY ONLY REFUNDED ME $415, STEALING $71!”
Shirt was high quality but returned easily with fast refund.
“deposited my refund very quickly into my bank.”
Reloved seller sent the wrong item; support resolved it after contact.
“I had a response, shipping label, and pending refund in less than 24 hours.”
Many reviewers report difficulties with returns, refunds and shipping; a small set describe fast, helpful resolutions after escalation or phone contact.
Multiple reviewers say items feel overpriced for the fabric or fit and criticize final‑sale or non‑returnable policies on discounted items.
Customers report site and marketplace friction: broken return flows, outdated contact info, QR/catalog usability issues, and mixed Reloved marketplace experiences.
Frequent complaints cover inconsistent sizing, poor durability (unraveling, rolling edges) and misrepresented colors; some customers still report soft, well‑made garments.
Many reviews describe unresponsive email support and difficulty reaching a person; several reviewers report faster outcomes when escalated or using alternate contact routes.
Overall sentiment in these reviews skews negative, driven by return, quality and support issues, though some customers report positive quality and quick refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Nice packaging and delivery, though some pants' pockets have failed.
“Packaged beautifully.”
Jacket arrived quickly to Australia with free shipping and discount.
“I received it 4 days later here in Australia.”
Size labeled small arrived very large and was non-returnable final sale.
“it is a final sale item, no exchanges or returns allowed.”
Customer loves products but finds customer service slow and unhelpful.
“when you need customer service it’s almost impossible to actually get your answers resolved”
UK order incurred unpaid duties and staff failed to refund or communicate.
“they didn’t pay the taxes or duty on the product I purchased.”
Company charged return fee and refused a full refund.
“They refuse to refund 100%”
Reloved seller sent the wrong item; support resolved it after contact.
“I had a response, shipping label, and pending refund in less than 24 hours.”
Blouse advertised as Italian flannel felt thin and wrinkled after washing.
“It was wrinkled and thin material.”
Shirt was high quality but returned easily with fast refund.
“deposited my refund very quickly into my bank.”
Paper catalog requires scanning QR code to view prices, inconvenient.
“I have to use my phone and scan a QR code to find out what each item costs.”
Brand has strict sale policy: no returns or exchanges allowed.
“No returns, and what’s inexcusable is - no exchanges either.”
Customer says items are overpriced and returns are unavailable or costly.
“Overpriced for the quality.”
Shirt has raw, rolling edges and lacks hems despite ironing.
“The shirt rolls at the end of the sleeves and bottom of the shirt.”
Initial delivery and email issues were resolved after customer service intervention.
“I have gone from 1 star to 5 star.”
Jeans were poor quality and return was denied as a supposed final sale.
“I’m now told that it was a final sale with no return allowed.”
Linen blouse unraveled after few washes and returns were refused.
“the blouse has started to unravel at the seams.”
Product quality loved and returns process was fast and responsive.
“I received my refund notice an hour after taking box to usps”
Company is expensive and sale items were non-returnable.
“if it doesn't fit right, forget getting your money back.”
Customer alleges missing refund amount and unresponsive customer service.
“THEY ONLY REFUNDED ME $415, STEALING $71!”
Henley shirt stretched, stained, and collar tips yellowed.
“Has gotten all stretched out and looks like a bag.”
Customer service was unresponsive and returns were difficult to navigate.
“I get nothing from them through email but an automated response.”
Slow shipping, poor customer service, and lost returns.
“Slow shipping, overpriced and nonexistent customer service.”
Return site failed and customer service didn't respond to requests.
“This company provides a site for returns that does not work!”
Order was left in rain and destroyed; refund took many emails.
“the parcel had been thrown over my electric gates and had lain in sodden leaves and torrential rain for 12 days”
Poor product quality and inability to complete promised returns.
“the return site doesn't work”
I recently stumbled upon Frank & Eileen's website on my search for classic and comfortable clothing. I was pleasantly surprised with the variety of high-quality women's shirts, skirts, dresses, and pants that they offer. Their products are made to fit perfectly in all the right places, which impressed me even more.
Upon browsing their collection, I found a beautiful button-up shirt that caught my eye. Ordering from their site was a breeze and shipping was free because my order exceeded $250! My product arrived promptly and beautifully packaged.
When trying on the shirt, I immediately fell in love with its fit – it felt as if it were tailored specifically to me! The material was incredibly soft yet durable. It is evident that Frank & Eileen takes great pride in creating quality products made with love.
Overall, I am thrilled with my experience purchasing from Frank & Eileen's official site. They have exceeded my expectations by delivering an exceptional product while providing top-notch customer service through easy checkout and speedy shipping options.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Frank & Eileen is a retail apparel brand that sells shirts and casual wardrobe pieces through its website and select retail channels. The company is known for shirting and everyday tops and markets directly to consumers online.