Skip to content
We Collect & Analyze Reviews

Frank & Eileen
Experiences & Reviews

Frank & Eileen is a retail apparel brand that sells shirts and casual wardrobe pieces through its website and select retail channels. The company is known for shirting and everyday tops and markets directly to consumers online.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 17d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Many reviewers report difficulties with returns, refunds and shipping; a small set describe fast, helpful resolutions after escalation or phone contact.

Share of mentions
20%
Weak
💰

Value for money

Multiple reviewers say items feel overpriced for the fabric or fit and criticize final‑sale or non‑returnable policies on discounted items.

Share of mentions
10%
Weak
⚡

User experience

Customers report site and marketplace friction: broken return flows, outdated contact info, QR/catalog usability issues, and mixed Reloved marketplace experiences.

Share of mentions
12%
Weak
🔧

Product quality

Frequent complaints cover inconsistent sizing, poor durability (unraveling, rolling edges) and misrepresented colors; some customers still report soft, well‑made garments.

Share of mentions
13%
Weak
📞

Communication

Many reviews describe unresponsive email support and difficulty reaching a person; several reviewers report faster outcomes when escalated or using alternate contact routes.

Share of mentions
19%
Weak
⭐

Overall experience

Overall sentiment in these reviews skews negative, driven by return, quality and support issues, though some customers report positive quality and quick refunds.

Share of mentions
25%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

R
Ribbons
trustpilot.com Oct 01, 2025

Bad policy with inconsistent sizes & colors

Their sizes run inconsistent and they charge you $8.00 to return items you already own (same year purchased) when their sizes change AND colors are mi...

R
Ryan
trustpilot.com Oct 01, 2025

Be cautious about reloved

I had an ok experience ordering from their main site but shipping was slow. I recently ordered from their Reloved site and it has been an ordeal. The...

K
Karen Madden
trustpilot.com Oct 01, 2025

My daughter

I purchased the Eileen blouse for my daughter. It was advertised as being 100% Italian flannel. My daughter lik...

D
Dara Crockett
trustpilot.com Oct 01, 2025

High Quality, Easy and Speedy Returns

Even though, when the shirt I had ordered ($$$) arrived, it unfortunately fit narrow on me and I needed something boxier to fit my curves; however, I...

A
Alexia W
trustpilot.com Oct 01, 2025

I would never shop here

I would never shop here. They sent me a catalog and I have to use my phone and scan a QR code to find out what each item costs. Too time consuming-...

M
Marina Harry
trustpilot.com Oct 01, 2025

Terrible sale return policy

Generally speaking I like the brand and have probably 20-30 of their pieces. Problem - draconian sale return policy. No returns, and what’s inexcusabl...

O
Olive Lewin
trustpilot.com Oct 01, 2025

Overpriced for the quality

Overpriced for the quality. Have tried to return and am unable to, as the site says I am unable...

c
customer
trustpilot.com Oct 01, 2025

Rolling raw edges

Ought a shirt and pants. The shirt rolls at the end of the sleeves and bottom of the shirt. The shirt has raw edges- no h...

E
EBE
trustpilot.com Oct 01, 2025

I ordered shirt on June 13th

If you read the paragraph below you'll see that I was in agreement with many of the reviews that gave Frank&Eileen low rating. However, after I was ab...

J
Julie
trustpilot.com Oct 01, 2025

Do not order from this company!

Order no 200001106527. So wish I had read reviews before I ordered. Bought a pair of jeans in the sale, they were still almost £200. Really bad fit an...

M
Martha K
trustpilot.com Oct 01, 2025

Disappointing Quality and Poor Customer Service

I purchased the Frank and Eileen Mackenzie Linen blouse with high hopes of adding a durable, timeless piece to my wardrobe, but my experience has been...

J
JJ
trustpilot.com Oct 01, 2025

Love the quality….

I have bought a few item and I love the quality. I’ve also had to return items and the process was flawless. I received my refund notice an hour after...

M
Martie Neff Reynolds
trustpilot.com Oct 01, 2025

This company is overpriced for what you…

This company is overpriced for what you get, and if it doesn't fit right, forget getting your money back. I spent 158.00 on a shirt that was on sale,...

T
Tj
trustpilot.com Oct 01, 2025

THIS COMPANY IS A SCAM

THIS COMPANY IS A SCAM! TODAY I RETURNED THE WEXFORD PANTS $328, AND THE PATRICK HERITAGE JERSEY $158, EQAULS $486. THEY ONLY REFUNDED ME $415, STEALI...

A
Anne Marble
trustpilot.com Oct 01, 2025

Patrick shirt big ripoff

I bought the Patrick Henley shirt last summer and wish I hadn’t. Has gotten all stretched out and looks lik...

S
Shirley Cobb
trustpilot.com Oct 01, 2025

Disappointed

So disappointed in the customer service. I get nothing from them through email but an automated response. The return and exchange process was very dif...

R
Rebecca
trustpilot.com Oct 01, 2025

Don't waste your money. Its run by Karens

Slow shipping, overpriced and nonexistent customer service. Returns are lost, and no on...

H
Helena
trustpilot.com Oct 01, 2025

NO RETURN AVAILABILITY

This company provides a site for returns that does not work! Instead they push you to purchase something else with your "credit". I have send them 3 e...

E
EVELYN TENNYSON
trustpilot.com Oct 01, 2025

Customer Service is very much below par.

I ordered a casual track suit for my holidays. I placed the order beginning of September as my vacation was 9th Oct. By the 7th Oct the order hadn’t a...

Y
Yan Zhao
trustpilot.com Oct 01, 2025

This is a very bad site

This is a very bad site, don't buy from them! I have recently bought a pair of trousers from them, the quality was very bad, the worst thing...

Share Your Experience

Help other customers by sharing your experience with Frank & Eileen. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

The collected reviews show recurring problems with returns, refund handling and customer responsiveness, alongside multiple reports of inconsistent sizing and fabric durability issues (for example, unraveling after a few washes). At the same time, a minority of customers describe high‑quality fabrics and rapid refunds after escalation. If you are considering a purchase, check the return and sale‑item policies carefully, inspect items immediately on delivery, and document fit and fabric concerns. Contacting the company by phone or asking for escalation or alternate support emails is mentioned by several reviewers as a route that sometimes leads to quicker resolution.