Reviewers most often point to trouble with returns, refunds, and slow customer support. Several shoppers mention build and fabric problems such as unraveling seams, rolling hems, and staining. A smaller group reports fast delivery, quick refunds, and clothes that fit well and feel soft. Usability complaints center on a broken returns site and a catalog that pushes QR-code scanning.
Examples from available reviews (Mar 2023 – Mar 2026).
Size labeled small arrived very large and was non-returnable final sale.
“it is a final sale item, no exchanges or returns allowed.”
Linen blouse unraveled after few washes and returns were refused.
“the blouse has started to unravel at the seams.”
UK order incurred unpaid duties and staff failed to refund or communicate.
“they didn’t pay the taxes or duty on the product I purchased.”
Product quality loved and returns process was fast and responsive.
“I received my refund notice an hour after taking box to usps”
Most comments describe returns being denied and final-sale rules enforced strictly. Several shoppers say support replies were slow or never came, and some report refunds that were short. A smaller set describes fast, full refunds and smooth returns.
Several customers call the pricing high for the durability they experienced. A few mention discounts or free international shipping as positives. Complaints about value often connect to denied refunds or items that didn’t last long.
Shoppers describe the online returns portal not working and a paper catalog that adds friction by requiring QR-code scans. A few mention delivery handling problems, including packages left out in bad weather. Some also report easy checkout and fast shipping.
Many reviews cite fabric and construction issues: seams coming apart, hems that roll, thin or wrinkly material, and staining. A smaller group praises the softness, fit, and durability of certain shirts. Quality problems often lead to return or refund disputes.
Several reviewers mention unclear or unhelpful communication about duties, refunds, and shipping issues. A few describe timely, clear replies that corrected order mistakes or led to quick refunds. Confusion around international duties shows up in multiple complaints.
Feedback splits between buyers who got quick fixes and good-fitting clothes and those who ran into denied returns and quality problems. The sharpest complaints come from poor service interactions and product failures. Positive shopping experiences appear too, but less often in the dataset.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Nice packaging and delivery, though some pants' pockets have failed.
“Packaged beautifully.”
Jacket arrived quickly to Australia with free shipping and discount.
“I received it 4 days later here in Australia.”
Size labeled small arrived very large and was non-returnable final sale.
“it is a final sale item, no exchanges or returns allowed.”
Customer loves products but finds customer service slow and unhelpful.
“when you need customer service it’s almost impossible to actually get your answers resolved”
UK order incurred unpaid duties and staff failed to refund or communicate.
“they didn’t pay the taxes or duty on the product I purchased.”
Company charged return fee and refused a full refund.
“They refuse to refund 100%”
Reloved seller sent the wrong item; support resolved it after contact.
“I had a response, shipping label, and pending refund in less than 24 hours.”
Blouse advertised as Italian flannel felt thin and wrinkled after washing.
“It was wrinkled and thin material.”
Shirt was high quality but returned easily with fast refund.
“deposited my refund very quickly into my bank.”
Paper catalog requires scanning QR code to view prices, inconvenient.
“I have to use my phone and scan a QR code to find out what each item costs.”
Brand has strict sale policy: no returns or exchanges allowed.
“No returns, and what’s inexcusable is - no exchanges either.”
Customer says items are overpriced and returns are unavailable or costly.
“Overpriced for the quality.”
Shirt has raw, rolling edges and lacks hems despite ironing.
“The shirt rolls at the end of the sleeves and bottom of the shirt.”
Initial delivery and email issues were resolved after customer service intervention.
“I have gone from 1 star to 5 star.”
Jeans were poor quality and return was denied as a supposed final sale.
“I’m now told that it was a final sale with no return allowed.”
Linen blouse unraveled after few washes and returns were refused.
“the blouse has started to unravel at the seams.”
Product quality loved and returns process was fast and responsive.
“I received my refund notice an hour after taking box to usps”
Company is expensive and sale items were non-returnable.
“if it doesn't fit right, forget getting your money back.”
Customer alleges missing refund amount and unresponsive customer service.
“THEY ONLY REFUNDED ME $415, STEALING $71!”
Henley shirt stretched, stained, and collar tips yellowed.
“Has gotten all stretched out and looks like a bag.”
Customer service was unresponsive and returns were difficult to navigate.
“I get nothing from them through email but an automated response.”
Slow shipping, poor customer service, and lost returns.
“Slow shipping, overpriced and nonexistent customer service.”
Return site failed and customer service didn't respond to requests.
“This company provides a site for returns that does not work!”
Order was left in rain and destroyed; refund took many emails.
“the parcel had been thrown over my electric gates and had lain in sodden leaves and torrential rain for 12 days”
Poor product quality and inability to complete promised returns.
“the return site doesn't work”
I recently stumbled upon Frank & Eileen's website on my search for classic and comfortable clothing. I was pleasantly surprised with the variety of high-quality women's shirts, skirts, dresses, and pants that they offer. Their products are made to fit perfectly in all the right places, which impressed me even more.
Upon browsing their collection, I found a beautiful button-up shirt that caught my eye. Ordering from their site was a breeze and shipping was free because my order exceeded $250! My product arrived promptly and beautifully packaged.
When trying on the shirt, I immediately fell in love with its fit – it felt as if it were tailored specifically to me! The material was incredibly soft yet durable. It is evident that Frank & Eileen takes great pride in creating quality products made with love.
Overall, I am thrilled with my experience purchasing from Frank & Eileen's official site. They have exceeded my expectations by delivering an exceptional product while providing top-notch customer service through easy checkout and speedy shipping options.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Frank & Eileen is an American apparel company selling casual shirts, henleys, blouses, and knit tops for men and women. Product pages list fabric content, care directions, and sizing guidance. Shoppers can buy on the company website and through select retail partners. The online store shows shipping options and its stated returns policy. Typical offerings include woven shirts, flannels, linen styles, and knitwear.