Frankies Bikinis
Experiences & Reviews
Frankies Bikinis is a fashion brand focused on swimwear and related apparel, selling products primarily through its online store and select retailers. Consumers researching Frankies Bikinis typically look for information on sizing, material composition, shipping, returns, and customer service policies.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers commonly report poor service: long delays, denied exchanges or refunds, and unresolved order issues when seeking help or remedies.
Value for money
Multiple reviews question pricing versus quality, citing high prices, partial refunds, and perceived mismatch between cost and product.
User experience
Customers report shipping and site issues: late deliveries, slow gift card or overnight delivery, and frustrating exchange/checkout flows.
Product quality
Several reviewers describe damaged items, faulty stitching, rapid wear, and inconsistent sizing versus published size charts.
Communication
Many reviews describe unreturned emails, ignored messages, disabled phone lines, deleted public comments, and unresponsive live chat.
Overall experience
Across reviews the overall experience is negative, with customers reporting missing orders, refund disputes, and decisions not to repurchase.
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
No merchandise ever received & no customer service available
"I spent $710.20. Iโve received nothing from them! Iโve called 10+ times and their phone lines are disabled due to high call volume. Iโve emailed them,..."
Damaged items and customer support will ignore you
"I was really excited about my order from Frankieโs Bikinis, but unfortunately my dress arrived damaged. It had a hole in it which I donโt expect from..."
BE WARNED, their prices and return/exchange process changed!
"I used to purchase swimsuits from this company a few years ago and never had an issue. Also their prices were more reasonable. Fast forward to now and..."
A frustrating and stressful shopping experience
"I ordered a couple of things from Frankieโs Bikinis online, but after trying them on decided to return them because I didnโt think it was worth paying..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
BE WARNED, their prices and return/exchange process changed!
I used to purchase swimsuits from this company a few years ago and never had an issue. Also their prices were more reasonable. Fast forward to now and...
My biggest issue with this brand is theโฆ
My biggest issue with this brand is the cost compared to quality and even their size chart. I took the time to measure myself and triple check that th...
Damaged items and customer support will ignore you
I was really excited about my order from Frankieโs Bikinis, but unfortunately my dress arrived damaged. It had a hole in it which I donโt expect from...
No refund, no reply, and comments deleted
I returned part of my order and only received a partial refund. Despite emailing customer service twice over the last two weeks, I have had no respons...
No merchandise ever received & no customer service available
I spent $710.20. Iโve received nothing from them! Iโve called 10+ times and their phone lines are disabled due to high call volume. Iโve emailed them,...
Avoid dresses no matter what but honestly maybe all together?
The only reason I put two stars is because I have gotten a handful of items from Frankieโs that have been good quality and loved the clothes/swimsuits...
I returned my order and have yet toโฆ
I returned my order and have yet to receive any response despite multiple emails and comments. To make matters worse my comments o...
I never order again!!!
I wanted to reach out multiple times to ask the staff about returning policies and help according to my order. I orderd the w...
Their website says gift card deliveryโฆ
Their website says gift card delivery is "super fast". Six hours later and...
DHL messed up the delivery of my order
DHL messed up the delivery of my order. They offered no help in trying to figure out what went wrong. I contacted DHL daily for about a week they told...
Pathetic overpriced cheap qualityโฆ
Pathetic overpriced cheap quality clothing. This ridiculously stupid and scammy shop is unethical and so is ugly af bloated Gigi and botoxed frozen lo...
Did not exchange or refund!
Terrible service, very unprofessional - did not send my size exchange back...
I ordered a bikini top and bottom forโฆ
I ordered a bikini top and bottom for my daughter on black Friday. The bottoms were a little to small so I requested an exchange/refund on January 6th...
Do not order from Frankieโs Bikinis
Do not order from Frankieโs Bikinis. I ordered from them on November 22nd. It is now December 17th and still no delivery. They finally emailed me back...
Absolute crap both the quality and theโฆ
Absolute crap both the quality and the service. This hoodie was torn in one week!!!! Contacted the cus...
Can moreโฆ
A bad service costumer and really bad return and price adj politic...
A frustrating and stressful shopping experience
I ordered a couple of things from Frankieโs Bikinis online, but after trying them on decided to return them because I didnโt think it was worth paying...
would never buy from them again
placed an order for a trip 2 or 3 weeks in advance with the shipping guarantee of 4-9 business days. my package took about 33 days to be delivered tot...
I don't even know where to start
I don't even know where to start. The customer service at this 'company' is a joke and their refund/exchange policies are even more laug...
Terrible service and attitude is justโฆ
Terrible service and attitude is just horrible. We will never purchase from them again not only are the prices stupid but sizing too. My daughter is g...
Conclusion
The reviewed sample shows recurring customer concerns about order fulfilment, refunds, and product consistency. Specific issues reported include long shipping delays, items arriving damaged or with sizing inconsistencies, and slow or absent responses to refund and exchange requests. Several reviewers describe difficulty with returns or exchanges and partial or delayed refunds, sometimes requiring bank intervention. Prospective buyers should check current shipping and return policies, confirm size guidance carefully, and consider payment protections when ordering higher-value items.