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We Collect & Analyze Reviews

Frankies Bikinis
Experiences & Reviews

Frankies Bikinis is a fashion brand focused on swimwear and related apparel, selling products primarily through its online store and select retailers. Consumers researching Frankies Bikinis typically look for information on sizing, material composition, shipping, returns, and customer service policies.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 29d
Overall Rating
1.4

Our Analysis

๐ŸŽฏ

Service quality

Reviewers commonly report poor service: long delays, denied exchanges or refunds, and unresolved order issues when seeking help or remedies.

Share of mentions
22%
Weak
๐Ÿ’ฐ

Value for money

Multiple reviews question pricing versus quality, citing high prices, partial refunds, and perceived mismatch between cost and product.

Share of mentions
14%
Weak
โšก

User experience

Customers report shipping and site issues: late deliveries, slow gift card or overnight delivery, and frustrating exchange/checkout flows.

Share of mentions
9%
Weak
๐Ÿ”ง

Product quality

Several reviewers describe damaged items, faulty stitching, rapid wear, and inconsistent sizing versus published size charts.

Share of mentions
10%
Weak
๐Ÿ“ž

Communication

Many reviews describe unreturned emails, ignored messages, disabled phone lines, deleted public comments, and unresponsive live chat.

Share of mentions
20%
Weak
โญ

Overall experience

Across reviews the overall experience is negative, with customers reporting missing orders, refund disputes, and decisions not to repurchase.

Share of mentions
26%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

R
Rola Creswell
trustpilot.com Oct 01, 2025

BE WARNED, their prices and return/exchange process changed!

I used to purchase swimsuits from this company a few years ago and never had an issue. Also their prices were more reasonable. Fast forward to now and...

R
Rebecca Ramirez
trustpilot.com Oct 01, 2025

My biggest issue with this brand is theโ€ฆ

My biggest issue with this brand is the cost compared to quality and even their size chart. I took the time to measure myself and triple check that th...

M
Maria
trustpilot.com Oct 01, 2025

Damaged items and customer support will ignore you

I was really excited about my order from Frankieโ€™s Bikinis, but unfortunately my dress arrived damaged. It had a hole in it which I donโ€™t expect from...

S
Sarah
trustpilot.com Oct 01, 2025

No refund, no reply, and comments deleted

I returned part of my order and only received a partial refund. Despite emailing customer service twice over the last two weeks, I have had no respons...

A
Annie Albrecht
trustpilot.com Oct 01, 2025

No merchandise ever received & no customer service available

I spent $710.20. Iโ€™ve received nothing from them! Iโ€™ve called 10+ times and their phone lines are disabled due to high call volume. Iโ€™ve emailed them,...

A
Anastacia Favela (TA)
trustpilot.com Oct 01, 2025

Avoid dresses no matter what but honestly maybe all together?

The only reason I put two stars is because I have gotten a handful of items from Frankieโ€™s that have been good quality and loved the clothes/swimsuits...

S
Sky Ziv
trustpilot.com Oct 01, 2025

I returned my order and have yet toโ€ฆ

I returned my order and have yet to receive any response despite multiple emails and comments. To make matters worse my comments o...

C
Claudia
trustpilot.com Oct 01, 2025

I never order again!!!

I wanted to reach out multiple times to ask the staff about returning policies and help according to my order. I orderd the w...

A
Andrew
trustpilot.com Oct 01, 2025

Their website says gift card deliveryโ€ฆ

Their website says gift card delivery is "super fast". Six hours later and...

E
El Panay
trustpilot.com Oct 01, 2025

DHL messed up the delivery of my order

DHL messed up the delivery of my order. They offered no help in trying to figure out what went wrong. I contacted DHL daily for about a week they told...

L
Lilian Edith
trustpilot.com Oct 01, 2025

Pathetic overpriced cheap qualityโ€ฆ

Pathetic overpriced cheap quality clothing. This ridiculously stupid and scammy shop is unethical and so is ugly af bloated Gigi and botoxed frozen lo...

L
Lucy
trustpilot.com Oct 01, 2025

Did not exchange or refund!

Terrible service, very unprofessional - did not send my size exchange back...

U
User
trustpilot.com Oct 01, 2025

I ordered a bikini top and bottom forโ€ฆ

I ordered a bikini top and bottom for my daughter on black Friday. The bottoms were a little to small so I requested an exchange/refund on January 6th...

J
John
trustpilot.com Oct 01, 2025

Do not order from Frankieโ€™s Bikinis

Do not order from Frankieโ€™s Bikinis. I ordered from them on November 22nd. It is now December 17th and still no delivery. They finally emailed me back...

A
Ani Hunsaker
trustpilot.com Oct 01, 2025

Absolute crap both the quality and theโ€ฆ

Absolute crap both the quality and the service. This hoodie was torn in one week!!!! Contacted the cus...

S
SMD
trustpilot.com Oct 01, 2025

Can moreโ€ฆ

A bad service costumer and really bad return and price adj politic...

M
Maz
trustpilot.com Oct 01, 2025

A frustrating and stressful shopping experience

I ordered a couple of things from Frankieโ€™s Bikinis online, but after trying them on decided to return them because I didnโ€™t think it was worth paying...

m
morgan rose
trustpilot.com Oct 01, 2025

would never buy from them again

placed an order for a trip 2 or 3 weeks in advance with the shipping guarantee of 4-9 business days. my package took about 33 days to be delivered tot...

M
Michael Terlizzi
trustpilot.com Oct 01, 2025

I don't even know where to start

I don't even know where to start. The customer service at this 'company' is a joke and their refund/exchange policies are even more laug...

A
ANNA HACKETT
trustpilot.com Oct 01, 2025

Terrible service and attitude is justโ€ฆ

Terrible service and attitude is just horrible. We will never purchase from them again not only are the prices stupid but sizing too. My daughter is g...

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Conclusion

The reviewed sample shows recurring customer concerns about order fulfilment, refunds, and product consistency. Specific issues reported include long shipping delays, items arriving damaged or with sizing inconsistencies, and slow or absent responses to refund and exchange requests. Several reviewers describe difficulty with returns or exchanges and partial or delayed refunds, sometimes requiring bank intervention. Prospective buyers should check current shipping and return policies, confirm size guidance carefully, and consider payment protections when ordering higher-value items.