The reviewed sample shows recurring customer concerns about order fulfilment, refunds, and product consistency. Specific issues reported include long shipping delays, items arriving damaged or with sizing inconsistencies, and slow or absent responses to refund and exchange requests. Several reviewers describe difficulty with returns or exchanges and partial or delayed refunds, sometimes requiring bank intervention. Prospective buyers should check current shipping and return policies, confirm size guidance carefully, and consider payment protections when ordering higher-value items.
Examples from available reviews (Nov 2021 – Feb 2026).
Paid $710.20 and received nothing; customer service unresponsive.
“I’ve received nothing from them!”
Dress arrived damaged and customer service did not respond.
“It had a hole in it which I don’t expect from a $300 dress.”
Prices increased and exchange policy prevents size exchanges without repurchasing.
“they only allowed a return with no option to exchange for a different size.”
Returned items; refund delayed and company kept £10 without explanation.
“they decided to keep £10 - with no explanation why!”
Reviewers commonly report poor service: long delays, denied exchanges or refunds, and unresolved order issues when seeking help or remedies.
Multiple reviews question pricing versus quality, citing high prices, partial refunds, and perceived mismatch between cost and product.
Customers report shipping and site issues: late deliveries, slow gift card or overnight delivery, and frustrating exchange/checkout flows.
Several reviewers describe damaged items, faulty stitching, rapid wear, and inconsistent sizing versus published size charts.
Many reviews describe unreturned emails, ignored messages, disabled phone lines, deleted public comments, and unresponsive live chat.
Across reviews the overall experience is negative, with customers reporting missing orders, refund disputes, and decisions not to repurchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Several items were ruined after one use despite following care instructions.
“after just one use, several items were ruined even though I washed them exactly as instructed.”
Several items were ruined after one use despite following care instructions.
“after just one use, several items were ruined even though I washed them exactly as instructed.”
Prices increased and exchange policy prevents size exchanges without repurchasing.
“they only allowed a return with no option to exchange for a different size.”
Items misfit despite correct sizing and refund took over a month.
“the top was too small and the bottoms were HUGE.”
Dress arrived damaged and customer service did not respond.
“It had a hole in it which I don’t expect from a $300 dress.”
Returned items received only a partial refund; no replies.
“I returned part of my order and only received a partial refund.”
Paid $710.20 and received nothing; customer service unresponsive.
“I’ve received nothing from them!”
Two dresses were poor quality and a damaged one was ignored.
“both dresses were incredibly cheap and one had a hole in it.”
Returned order with no response and social comments deleted.
“I returned my order and have yet to receive any response”
Requested an exchange and received no answer from staff.
“I‘ve never got an answer.”
Gift card promised 'super fast' delivery remained undelivered after six hours.
“Their website says gift card delivery is "super fast".”
Delivery failed and both shipper and company provided no resolution.
“I'm literally appalled and still haven't got my order, replacement order or money back.”
Reviewer claims clothing is cheap polyester and overpriced for quality.
“Pathetic overpriced cheap quality clothing.”
Company did not send exchanged size back and withheld refund.
“did not send my size exchange back and didn’t refund my money!”
Exchange request denied for being outside the company's 30-day policy.
“I was denied as it was outside of the 30 day return policy.”
Order shipped extremely late, far beyond the original shipping estimate.
“it is now December 17th and still no delivery.”
Hoodie tore within a week and customer service was slow.
“This hoodie was torn in one week!!!!”
Complains of poor customer service and unclear return and price policies.
“A bad service costumer and really bad return and price adj politic”
Returned items; refund delayed and company kept £10 without explanation.
“they decided to keep £10 - with no explanation why!”
Package took 33 days to arrive despite 4–9 business day guarantee.
“my package took about 33 days to be delivered total”
Paid for overnight shipping but package shipped late and still missing.
“I selected overnight shipping at checkout (which was $25) and the package took 2 days to ship”
Item was final sale undisclosed and exchange was refused.
“it is written but we only saw that notice when we tried to return the bikini.”
Do not buy from Frankies Bikinis!! I placed an order for swimwear as a gift to myself a couple of months ago and they charged me for my order but never sent it. They ignore all of my emails and never respond to any questions. Every time I call they give me a different excuse as to why my order has not been shipped and always tell me that it will be by the end of this week or next week. All I have been left with is a huge charge on my credit card and no product. They are very unprofessional and do not care about their customers.
I'm so pissed off right now. I never thought this would happen to me, but it happened on a large scale so maybe karma will have her way with them! PLEASE DO NOT FUCKING BUY ANYTHING FROM THIS COMPANY!!! I would hate to see anyone else go through this bullshit. They definitely deserve to be called and outed for this!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Frankies Bikinis is a fashion brand focused on swimwear and related apparel, selling products primarily through its online store and select retailers. Consumers researching Frankies Bikinis typically look for information on sizing, material composition, shipping, returns, and customer service policies.