Reviews range from quick, helpful in-store transactions to repeated, serious breakdowns in service. Several customers say jewelry was lost or damaged, and repairs went wrong. Multiple reviews also point to missed promises and unclear communication after the sale.
Examples from available reviews (Dec 2021 – Mar 2026).
Staff resized son's watch quickly and courteously.
“The gentleman was very nice and also very fast.”
They sent $10,000 worth of my jewelry for scrap.
“they sent it for scrap $10000 worth of jewelry.”
They lost my ring and tried to give me someone else's.
“they lost my ring, tried to give me someone else's ring”
Purchased a beautiful, high-quality watch and experienced excellent customer service.
“The watch is absolutely beautiful, and it's very high quality.”
Many reviews single out employees for quick, polite help with sizing and purchases. A sizable group of lower-rated reviews describes being ignored, repair delays with little or no updates, lost items, and resizing done without approval. Experiences split sharply between attentive service and major failures.
Some customers mention surprise charges, such as higher repair prices and financing fees. Several reviews say protections or warranties were hard to use or not honored. These value concerns show up less often than service issues but repeat across reviews.
Several customers describe friendly, knowledgeable associates and easy, enjoyable visits. Others report cold or snobbish behavior at the counter and rude managers that disrupted the purchase. The tone in stores and staff attitude vary by location and visit.
Multiple reviews report jewelry coming back damaged or changed after service, including rings ruined, metal removed, and clasps that failed. At least one review describes a high-quality watch purchase with strong satisfaction. Complaints about products often center on repair and resizing results.
Customers often mention weak follow-through, calls not returned, and sales staff giving misleading details about services. Several reviews cite promises that weren’t kept and no notice about delays or warranty limits. Communication problems recur in many low-rated reviews.
Many reviews include smooth purchases and helpful staff, but they’re offset by reports of serious service and product problems. Incidents involving loss, damage, or warranty disputes weigh heavily on overall sentiment. Experiences tend to split between high-rated, straightforward transactions and low-rated visits that end with unresolved issues.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · consumeraffairs.com (10) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Staff resized son's watch quickly and courteously.
“The gentleman was very nice and also very fast.”
Saleswoman acknowledged me immediately and helped pick a watch.
“I stopped in to buy a watch and was acknowledged immediately.”
Stephan provided professional, personable help with a ring resizing.
“Stephan helped me with a post-pregnancy ring resizing today”
I waited while staff helped another customer and was ignored.
“Some of the worst customer service I've ever seen from a jewelry store.”
They sold a ring they couldn't service and ignored complaints.
“they sold me a ring they can’t even service, sold me a warranty they can’t honor”
Staff were knowledgeable and I liked the trade-up policy.
“The staff are very knowledgeable and I love their trade up policy on rings.”
I believe they returned a different ring and staff doubted me.
“Fred Meyer Jewelers gave me a different one.”
They sent $10,000 worth of my jewelry for scrap.
“they sent it for scrap $10000 worth of jewelry.”
Staff helped find the right ring and brought items from storage.
“Anna was so helpful on finding the right ring”
Jewelry repair damaged a bracelet and warranty didn't cover it.
“they only guarantee their products, but not their workmanship.”
Staff failed to acknowledge my presence and requested personal details.
“I'll be right with you.”
Repair took longer than promised and I wasn't notified.
“said to expect to get it back in two weeks.”
They sized an heirloom wedding band without permission.
“they had not only sized it without permission”
Jeweler destroyed my wedding ring and removed gold.
“the Jeweler destroyed my wedding ring”
They lost my ring and tried to give me someone else's.
“they lost my ring, tried to give me someone else's ring”
Counter staff appeared unfriendly and unprofessional.
“Girl at counter looks and acts mean”
Staff initially friendly but became snobbish when asked about items.
“they get a little snobbish about it.”
Store doesn't change batteries in-store and is overpriced.
“Batteries not changed in store must be sent out.”
Repair cost increased unexpectedly because platinum is hard.
“the repair is going to cost a little more because platinum is hard”
Salesperson Edwaro provided professional, expert, and rewarding service.
“his professionalism and expertise and design ability was amazing.”
Salespeople lied during engagement ring purchase and were unresponsive.
“Fred Meyer Jewelers sales people will lie to make a sale.”
Resizing added a mismatched chain that discolored after days.
“Do not get your jewlery resized here.”
Stacy provided good service and a wide selection; recommended.
“Positive experience with Stacy at Fred Meyer!”
Rings were returned at wrong sizes and a diamond fell out.
“My engagement ring and wedding band were two different sizes when returned to me.”
Salesperson misrepresented service availability and corporate offered no help.
“she assured me that there was an FM store in MN and I could have the ring cleaned”
Manager was rude and staff sold poor-quality diamonds overpriced.
“This place has the worse customer service!”
Employees were rude and nearly lost a customer's ring.
“They would have lost a ladies ring if I had not entered the store”
Earring closure was faulty and repair did not fix it.
“there was something wrong with the closure but has taken it to the repair guy for repair.”
Salesperson said the pearls were imitation and gave a box.
“The salesperson was quick to say they were imitation due to the coloring and the clasp material.”
Casually friendly staff made my quick late visit pleasant.
“their person working was so casually friendly and helpful!”
Financing charged high interest after six months, costing an extra $1,000.
“They told me without interest but they charge me after 6 months high interest.”
Purchased lifetime warranty but store closure prevented inspections and refunds.
“They closed the store and can not honor the warranty inspection.”
My friend recommended I buy the Ladies' Bulova Regatta Watch, and I'm so glad I did! The watch is absolutely beautiful, and it's very high quality. It keeps perfect time, and the band is very comfortable. I've gotten so many compliments on it!
I also love the customer service at Bulova. They were great to deal with, and they were very responsive. They even sent me a replacement watch after the band of my first one broke. I wasn't expecting that, so it was very nice! The delivery also went very fast!
My advice to anyone looking for a beautiful watch is, don't hesitate. The Ladies' Bulova Regatta Watch is great quality, and it looks stunning. You will not be disappointed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fred Meyer Jewelers is a retail jewelry company selling engagement rings, wedding bands, watches, necklaces, bracelets, and earrings. It runs physical stores and an online storefront for browsing and buying. Common in-store services include ring sizing, repairs, and sales consultations. The retailer posts product details and prices for diamonds, gemstones, and watches on its website and on in-store displays.