Reviews show a mix of positive in-store service and product satisfaction alongside a notable repair and warranty complaint. Customers describe helpful staff who locate inventory and assist with purchases, and some praise product quality and delivery speed. At least one reviewer reported a repair that damaged a sentimental item and said workmanship was not covered by warranty. Consumers should ask specifically about repair guarantees and warranty coverage before service, inspect repaired items carefully, and confirm what is covered if the item wasn’t originally purchased from the store.
Examples from available reviews (Dec 2021 – Feb 2026).
Purchased a beautiful, high-quality watch and experienced excellent customer service.
“The watch is absolutely beautiful, and it's very high quality.”
Staff helped find the right ring and brought items from storage.
“Anna was so helpful on finding the right ring”
Jewelry repair damaged a bracelet and warranty didn't cover it.
“they only guarantee their products, but not their workmanship.”
Two reviewers praised helpful sales staff and proactive service; one reviewer reported damaged repair work and dissatisfaction with workmanship guarantees.
One reviewer reported a poor repair outcome and a partial payout, expressing that the repair did not reflect fair value; no clear positive value comments.
No reviews discussed website, app, or checkout flows; comments focus on in-store interactions and in-person service instead of digital experience.
Two reviewers described watches and a ring as high quality and satisfactory; one reviewer reported their bracelet was damaged during a repair.
Some customers noted responsive, helpful staff and quick delivery; another customer said warranty terms and repair coverage were not clearly communicated.
Two reviewers reported positive purchase experiences and staff support; one reviewer had a negative overall experience due to repair damage and warranty limits.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · consumeraffairs.com (10) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff resized son's watch quickly and courteously.
“The gentleman was very nice and also very fast.”
Saleswoman acknowledged me immediately and helped pick a watch.
“I stopped in to buy a watch and was acknowledged immediately.”
Stephan provided professional, personable help with a ring resizing.
“Stephan helped me with a post-pregnancy ring resizing today”
I waited while staff helped another customer and was ignored.
“Some of the worst customer service I've ever seen from a jewelry store.”
They sold a ring they couldn't service and ignored complaints.
“they sold me a ring they can’t even service, sold me a warranty they can’t honor”
Staff were knowledgeable and I liked the trade-up policy.
“The staff are very knowledgeable and I love their trade up policy on rings.”
I believe they returned a different ring and staff doubted me.
“Fred Meyer Jewelers gave me a different one.”
They sent $10,000 worth of my jewelry for scrap.
“they sent it for scrap $10000 worth of jewelry.”
Staff helped find the right ring and brought items from storage.
“Anna was so helpful on finding the right ring”
Jewelry repair damaged a bracelet and warranty didn't cover it.
“they only guarantee their products, but not their workmanship.”
Staff failed to acknowledge my presence and requested personal details.
“I'll be right with you.”
Repair took longer than promised and I wasn't notified.
“said to expect to get it back in two weeks.”
They sized an heirloom wedding band without permission.
“they had not only sized it without permission”
Jeweler destroyed my wedding ring and removed gold.
“the Jeweler destroyed my wedding ring”
They lost my ring and tried to give me someone else's.
“they lost my ring, tried to give me someone else's ring”
Counter staff appeared unfriendly and unprofessional.
“Girl at counter looks and acts mean”
Staff initially friendly but became snobbish when asked about items.
“they get a little snobbish about it.”
Store doesn't change batteries in-store and is overpriced.
“Batteries not changed in store must be sent out.”
Repair cost increased unexpectedly because platinum is hard.
“the repair is going to cost a little more because platinum is hard”
Salesperson Edwaro provided professional, expert, and rewarding service.
“his professionalism and expertise and design ability was amazing.”
Salespeople lied during engagement ring purchase and were unresponsive.
“Fred Meyer Jewelers sales people will lie to make a sale.”
Resizing added a mismatched chain that discolored after days.
“Do not get your jewlery resized here.”
Stacy provided good service and a wide selection; recommended.
“Positive experience with Stacy at Fred Meyer!”
Rings were returned at wrong sizes and a diamond fell out.
“My engagement ring and wedding band were two different sizes when returned to me.”
Salesperson misrepresented service availability and corporate offered no help.
“she assured me that there was an FM store in MN and I could have the ring cleaned”
Manager was rude and staff sold poor-quality diamonds overpriced.
“This place has the worse customer service!”
Employees were rude and nearly lost a customer's ring.
“They would have lost a ladies ring if I had not entered the store”
Earring closure was faulty and repair did not fix it.
“there was something wrong with the closure but has taken it to the repair guy for repair.”
Salesperson said the pearls were imitation and gave a box.
“The salesperson was quick to say they were imitation due to the coloring and the clasp material.”
Casually friendly staff made my quick late visit pleasant.
“their person working was so casually friendly and helpful!”
Financing charged high interest after six months, costing an extra $1,000.
“They told me without interest but they charge me after 6 months high interest.”
Purchased lifetime warranty but store closure prevented inspections and refunds.
“They closed the store and can not honor the warranty inspection.”
My friend recommended I buy the Ladies' Bulova Regatta Watch, and I'm so glad I did! The watch is absolutely beautiful, and it's very high quality. It keeps perfect time, and the band is very comfortable. I've gotten so many compliments on it!
I also love the customer service at Bulova. They were great to deal with, and they were very responsive. They even sent me a replacement watch after the band of my first one broke. I wasn't expecting that, so it was very nice! The delivery also went very fast!
My advice to anyone looking for a beautiful watch is, don't hesitate. The Ladies' Bulova Regatta Watch is great quality, and it looks stunning. You will not be disappointed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fred Meyer Jewelers is a retail jewelry brand operating within Fred Meyer stores and online, offering rings, watches, and other fine jewelry plus in-store services such as repairs and appraisals. Consumers researching this retailer often look for information on product quality, staff assistance, repair policies, and warranty coverage.