Reviewers often praise the boards for durability, stability, and easy handling for families. Many customers mention quick help with parts and accurate order fulfillment. Several shoppers report slow shipping, late tracking updates, or deliveries that never arrived. A small number describe support as unhelpful or argumentative when orders had problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Order not received and delivery status lacked updates for weeks.
“This order still has not been received, nor has there been any update on the delivery status for about 3 weeks.”
Customer service was unresponsive and argumentative during order issues.
“Terrible customer service”
Found it more durable and stable, then switched fleet.
“I ordered five more and switched over my fleet to FreeinSup.”
Fourteen-foot Team SUP is fun, stable, and family-friendly.
“Super fun and stable for the family.”
Several reviews describe quick, helpful order support and parts replacements that arrived as needed. A repeated complaint is slow shipping, long delivery timelines, and few tracking updates. These delays show up across multiple service comments and sit alongside reports of fast fixes once issues were addressed.
Some customers say replacement parts arrived at a fair price and matched the specifications they needed. At least one reviewer felt accessory pricing was poor, calling the fins generic and cheaper elsewhere. Price complaints come up, but less often than quality or service feedback.
Users describe stable, family-friendly boards that work well for different activities, including tandem paddling and yoga. Several reviewers point to easy control for larger riders and good maneuverability. These ease-of-use comments repeat across multiple reviews.
Many reviews point to long-lasting durability and solid construction, including repeat purchases and switching fleets over. Customers mention boards that held up through extended use, with only small parts needing replacement. Praise for build quality appears more often than any other positive theme.
Several customers describe clear, helpful back-and-forth when they asked about refunds or replacement parts. A smaller set reports support that went silent or turned confrontational. These negative notes are less common but stand out when they appear.
Most feedback leans toward high satisfaction with how the products perform, along with many positive service outcomes. A minority report very poor experiences tied to failed deliveries or difficult support exchanges. Overall, strong product praise sits next to a few isolated breakdowns in delivery or communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The company provided efficient customer service.
“efficient service”
Order not received and delivery status lacked updates for weeks.
“This order still has not been received, nor has there been any update on the delivery status for about 3 weeks.”
Easy ordering, timely delivery, and a high-quality replacement fin.
“Great quality product!”
Reviewer says fins are generic and more expensive than Amazon.
“Fins are not unique.Just buy it on Amazon.”
Fourteen-foot Team SUP is fun, stable, and family-friendly.
“Super fun and stable for the family.”
Durable, attention-grabbing Team SUP with responsive customer service.
“The build quality is excellent”
Accurate item delivered within a reasonable timeframe.
“Accurate and delivered in reasonable time”
Product is good and service was fast and helpful.
“Fast and helpful service”
Replacement parts ordered but delivery took too long.
“My only complaint is that they took so long to arrive.”
Found it more durable and stable, then switched fleet.
“I ordered five more and switched over my fleet to FreeinSup.”
Shipping was slow, but we love the SUPs and fin.
“The shipping time seemed really long.”
Customer service was great and product matched description.
“Great customer service.”
They provided the needed part at a fair price quickly.
“You had the exact part that I needed at a fair price and shipped it quickly.”
Customer service was unresponsive and argumentative during order issues.
“Terrible customer service”
Customer service refunded an accidental duplicate order without issue.
“I accidentally ordered 2 sups and they refunded me no problem.”
Drop-stitch kayak is maneuverable, stiff, and easy to use.
“It approaches the usability of our hard shell Old Town tandem kayak.”
Board held up for years and company replaced lost parts.
“The company was great helping me replace the parts.”
Purchased two SUPs that have performed well for regular paddling.
“I have now bought two SUPs for my son from Freein and am very happy with each board.”
Durable family paddle board used extensively without problems.
“it’s durable I used it 7 times and 6 hours each day .”
Four-year board held up well; only the fin broke negligently.
“I’ve had a paddleboard from FreeinSup for 4 years and the only thing that broke was the fin through my own negligence.”
Board is super stable and easy to control for large users.
“It’s super stable and easy to control.”
All I can say is that I bought a yoga stand up paddle board (10') and I am thrilled with it. Super light to carry, stable, and comfortable for my SUP yoga. I love its soft deck pad and I am so pleasantly surprised by the quality for the price. Arrived packed incredibly well. Also I love the color. It seems very sturdy, hopefully it will continue to perform so well. All in all, everything looks to be good. The product is worth every penny. That's why I would highly recommend this paddle board to anyone interested in SUP yoga. Cheers!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FreeinSUP sells stand-up paddleboards and related accessories through its online store. Its website shows product specs, photos, and ordering information. The catalog includes boards, fins, and replacement parts for paddling gear. Customers order online and can reach support through the contact options the company provides.