Reviews repeatedly point to fabric complaints and rocky follow-up service. Customers say sheets, bath sheets, and robes feel thin, scratchy, or stiff. Many also describe paid returns, wrong refund amounts, and trouble getting replacements. A few reviewers praise the quality and support, but those comments are uncommon.
Examples from available reviews (Jun 2022 – Mar 2026).
Sheets were extremely scratchy and irritating, making sleep difficult.
“These are the scratchiest sheets I have ever slept on in my life.”
Had to pay for returns and no return label provided.
“Have to pay for a return, no return Label.”
Received great product and excellent customer service resolving an order issue.
“Best customer service”
High-quality, luxurious linens and helpful customer service impressed the buyer.
“The quality is unparalleled, as advertised on their website”
Reviews often describe problems with returns and refunds. Several buyers say agents would not escalate issues or did not provide a return label. Positive service experiences show up only occasionally.
Many customers tie the fabric feel to poor value. Complaints include sale items marked final sale and coupon codes that fail at checkout. One review calls the quality high, but that view is uncommon.
Buyers mention damaged or weak packaging and receiving the wrong colors. Some describe theft or lost packages, followed by slow resolution. A small number report smooth ordering from start to finish.
Many reviews call the sheets and robes scratchy, thin, see-through, stiff, or easy to snag after washing. One reviewer notes an item labeled as from Italy that arrived in poor condition. Positive product feedback appears far less often than complaints.
Customers describe unhelpful replies about exchanges, replacements, and coupon problems. Some specifically mention refusal to escalate and issues handling disputed charges. A few reviews do praise quick, helpful communication.
Overall, reviews skew negative, driven by fabric issues and frustrating post-purchase steps. A smaller group reports good linens and responsive support. The mix of many low ratings and occasional praise suggests the experience varies widely.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Robe appeared low-quality with poor stitching and misleading origin labels.
“The packaging was poor and the quality of the robe was nowhere near "Made in Italy" claim.”
Bath sheet was thin, scratchy, sent wrong color, and returns seem difficult.
“totally thin and scratchy just to the hand after opening”
Sheets were extremely scratchy and irritating, making sleep difficult.
“These are the scratchiest sheets I have ever slept on in my life.”
Fabric was stiff and irritated skin, and customer service refused exchange.
“the fabric is as stiff as canvas”
Received great product and excellent customer service resolving an order issue.
“Best customer service”
Had to pay for returns and no return label provided.
“Have to pay for a return, no return Label.”
Returned items but was charged incorrectly and had to dispute the charge.
“Inept and dishonest returns.”
Package stolen, replacement request met with runaround and unhelpful service.
“customer service rep Margie refused to elevate my call”
Sheets were ordinary and did not meet advertised quality expectations.
“These are ORDINARY sheets.”
Sheets were very thin and see-through, and sale made them final.
“these sheets are so thin I can see details in my hand through the sheets”
Sheets were very poor quality, rough, and snagged stockings after washing.
“They are the worst sheets I’ve ever had.”
Coupon code issues caused them to pay full price and poor post-sale support.
“Terrible post sale support service.”
I recently had the pleasure of purchasing bedding from Frette and was thoroughly impressed with the product. The quality is unparalleled, as advertised on their website, which boasts over 150 years of expertise in fine linens.
The materials used are clearly of a high standard and crafted with Italian precision to create an end product that feels luxurious when you get into bed at night. You can feel the difference immediately between these sheets and other lower-end options; they're soft yet sturdy, ensuring long-lasting use for investment-worthy pricing.
Another aspect that stood out to me during my shopping experience was the excellent customer service provided by Frette staff members who were knowledgeable about their products and willing to go the extra mile. It's clear they value each customer's satisfaction, therefore making any necessary adjustments upon request without hassle or complaint.
Overall, I highly recommend Frette for all your luxury bedding needs. Their heritage-driven approach resulted in exceptional quality linens that will undoubtedly elevate your sleeping experience. Thank you, Frette!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Frette makes and sells bed linens, towels, bathrobes, and other home textiles. The lineup usually includes sheet sets, duvet covers, pillowcases, towels, and robes in standard sizes. Shoppers can buy through brand stores and the official online shop. Product pages typically show fabric details, size charts, and care instructions to help customers pick items and care for them.