Reviewers present a split picture: some customers praise Frette linens and in-store assistance, while a larger group reports issues with returns, post-sale support and product expectations. Multiple recent reports cite being charged for returns, final-sale fine print, or unresolved disputes over shipments and coupon/VAT handling. If returns, clear final-sale terms or customs charges matter to you, confirm return labels, sale exclusions and international duties before purchasing. For product expectations, consider ordering a single item or checking fabric details on full-price items first, since several reviewers reported sale items felt thinner or rougher than expected.
Examples from available reviews (Jun 2022 – Feb 2026).
High-quality, luxurious linens and helpful customer service impressed the buyer.
“The quality is unparalleled, as advertised on their website”
Returned items but was charged incorrectly and had to dispute the charge.
“Inept and dishonest returns.”
Sheets were very thin and see-through, and sale made them final.
“these sheets are so thin I can see details in my hand through the sheets”
Coupon code issues caused them to pay full price and poor post-sale support.
“Terrible post sale support service.”
Several customers report repeated problems with post-sale service and returns; a small number describe helpful, knowledgeable staff in-store or by phone.
Many reviewers say the product did not match the price paid, citing thin or ordinary sheets and unexpected charges or final-sale restrictions.
Ordering and post-purchase experiences are mixed: customers report confusing fine print, coupon/website errors, delivery issues and difficult returns.
Some reviews describe high-quality, soft linens, while several others report thin, rough or lower-than-expected sheets, especially on sale items.
Multiple reviews describe poor communication about returns, charges and escalation; a minority of reviews note responsive, knowledgeable staff members.
Overall impressions vary: a few positive purchase experiences exist, but many recent reviews describe disappointing service, returns or product mismatches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Robe appeared low-quality with poor stitching and misleading origin labels.
“The packaging was poor and the quality of the robe was nowhere near "Made in Italy" claim.”
Bath sheet was thin, scratchy, sent wrong color, and returns seem difficult.
“totally thin and scratchy just to the hand after opening”
Sheets were extremely scratchy and irritating, making sleep difficult.
“These are the scratchiest sheets I have ever slept on in my life.”
Fabric was stiff and irritated skin, and customer service refused exchange.
“the fabric is as stiff as canvas”
Received great product and excellent customer service resolving an order issue.
“Best customer service”
Had to pay for returns and no return label provided.
“Have to pay for a return, no return Label.”
Returned items but was charged incorrectly and had to dispute the charge.
“Inept and dishonest returns.”
Package stolen, replacement request met with runaround and unhelpful service.
“customer service rep Margie refused to elevate my call”
Sheets were ordinary and did not meet advertised quality expectations.
“These are ORDINARY sheets.”
Sheets were very thin and see-through, and sale made them final.
“these sheets are so thin I can see details in my hand through the sheets”
Sheets were very poor quality, rough, and snagged stockings after washing.
“They are the worst sheets I’ve ever had.”
Coupon code issues caused them to pay full price and poor post-sale support.
“Terrible post sale support service.”
I recently had the pleasure of purchasing bedding from Frette and was thoroughly impressed with the product. The quality is unparalleled, as advertised on their website, which boasts over 150 years of expertise in fine linens.
The materials used are clearly of a high standard and crafted with Italian precision to create an end product that feels luxurious when you get into bed at night. You can feel the difference immediately between these sheets and other lower-end options; they're soft yet sturdy, ensuring long-lasting use for investment-worthy pricing.
Another aspect that stood out to me during my shopping experience was the excellent customer service provided by Frette staff members who were knowledgeable about their products and willing to go the extra mile. It's clear they value each customer's satisfaction, therefore making any necessary adjustments upon request without hassle or complaint.
Overall, I highly recommend Frette for all your luxury bedding needs. Their heritage-driven approach resulted in exceptional quality linens that will undoubtedly elevate your sleeping experience. Thank you, Frette!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Frette is an established Italian luxury linens company known for bedding, towels and home textiles sold through boutiques, department stores and online. The brand is associated with premium-priced linens and global retail availability; shoppers typically encounter a mix of boutique and e-commerce purchase channels when evaluating product, service, and return policies.