Reviews Analyzed
9
We Collect & Analyze Reviews
Frette
Experiences & Reviews
Frette is an established Italian luxury linens company known for bedding, towels and home textiles sold through boutiques, department stores and online. The brand is associated with premium-priced linens and global retail availability; shoppers typically encounter a mix of boutique and e-commerce purchase channels when evaluating product, service, and return policies.
Overview & Key Metrics
Positive Sentiment
22%
Latest Review
18d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Several customers report repeated problems with post-sale service and returns; a small number describe helpful, knowledgeable staff in-store or by phone.
Share of mentions
Weak
18%
💰
Value for money
Many reviewers say the product did not match the price paid, citing thin or ordinary sheets and unexpected charges or final-sale restrictions.
Share of mentions
Weak
16%
⚡
User experience
Ordering and post-purchase experiences are mixed: customers report confusing fine print, coupon/website errors, delivery issues and difficult returns.
Share of mentions
Weak
18%
🔧
Product quality
Some reviews describe high-quality, soft linens, while several others report thin, rough or lower-than-expected sheets, especially on sale items.
Share of mentions
Mixed
12%
📞
Communication
Multiple reviews describe poor communication about returns, charges and escalation; a minority of reviews note responsive, knowledgeable staff members.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions vary: a few positive purchase experiences exist, but many recent reviews describe disappointing service, returns or product mismatches.
Share of mentions
Weak
18%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (June 2022 – October 2025).
Unparalleled Quality Meets Luxurious Comfort: A Review on Frette
"I recently had the pleasure of purchasing bedding from Frette and was thoroughly impressed with the product. The quality is unparalleled, as advertised on their website, which boasts over 150 years of expertise in fine linens. The materials used are clearly of a high standard and crafted with Italian precision to create an end product that feels luxurious when you get into bed at night. You can feel the difference immediately between these sheets and other lower-end options; they're soft yet sturdy, ensuring long-lasting use for investment-worthy pricing. Another aspect that stood out to me during my shopping experience was the excellent customer service provided by Frette staff members who were knowledgeable about their products and willing to go the extra mile. It's clear they value each customer's satisfaction, therefore making any necessary adjustments upon request without hassle or complaint. Overall, I highly recommend Frette for all your luxury bedding needs. Their heritage-driven approach resulted in exceptional quality linens that will undoubtedly elevate your sleeping experience. Thank you, Frette!"
Lynn Wisozk II
Collected.reviews
Jun 20, 2022
Featured for: Positive product and service example
Inept and dishonest returns
"Inept and dishonest returns. After receipt of multiple e mails from Frette, my merchandise was returned to Frette using a Frette supplied label via up..."
RBS
Trustpilot
Oct 01, 2025
Featured for: Detailed returns complaint, staff named
Buyer Beware Frette Lux Precale sheets
"I purchased the Lux Precale sheets. Buyer beware these sheets are so thin I can see details in my hand through the sheets. When I contacted Frette for..."
PMor
Trustpilot
Oct 01, 2025
Featured for: Product quality and return policy issue
Terrible post sale support service
"Terrible post sale support service. UK buyers beware if you are using a coupon code. There seems to be issues with their website. All coupon codes are..."
xiao
Trustpilot
Oct 01, 2025
Featured for: Coupon/website issue causing customs charges
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Lam
trustpilot.com
Oct 01, 2025
Great product what you could expect…
Great product what you could expect from a brand like that one Best cus...
A
Annette Urban
trustpilot.com
Oct 01, 2025
Very poor return service
Very poor return service. Have to pay for a return, no retu...
R
RBS
trustpilot.com
Oct 01, 2025
Inept and dishonest returns
Inept and dishonest returns. After receipt of multiple e mails from Frette, my merchandise was returned to Frette using a Frette supplied label via up...
S
Shelley Klein
trustpilot.com
Oct 01, 2025
Customer Service Does Not Match Quality of Products
Expensive package was stolen after UPS did not follow delivery instructions. Sought replacement. Company gave run around after run around - customer s...
D
DEM
trustpilot.com
Oct 01, 2025
Ordinary.
Very disappointed in the quality of these sheets, and disappointed in myself for not seeing the "no-return" policy on the online order. I feel overall...
P
PMor
trustpilot.com
Oct 01, 2025
Buyer Beware Frette Lux Precale sheets
I purchased the Lux Precale sheets. Buyer beware these sheets are so thin I can see details in my hand through the sheets. When I contacted Frette for...
A
Amy Burt
trustpilot.com
Oct 01, 2025
I ordered some sheets were on sale
I ordered some sheets were on sale. The were called “lux percale sheets”. It was my first time ordering a Frette product. The sale price was $500. The...
x
xiao
trustpilot.com
Oct 01, 2025
Terrible post sale support service
Terrible post sale support service. UK buyers beware if you are using a coupon code. There seems to be issues with their website. All coupon codes are...
L
Lynn Wisozk II
Collected.reviews
Jun 20, 2022
Unparalleled Quality Meets Luxurious Comfort: A Review on Frette
I recently had the pleasure of purchasing bedding from Frette and was thoroughly impressed with the product. The quality is unparalleled, as advertised on their website, which boasts over 150 years of expertise in fine linens.
The materials used are clearly of a high standard and crafted with Italian precision to create an end product that feels luxurious when you get into bed at night. You can feel the difference immediately between these sheets and other lower-end options; they're soft yet sturdy, ensuring long-lasting use for investment-worthy pricing.
Another aspect that stood out to me during my shopping experience was the excellent customer service provided by Frette staff members who were knowledgeable about their products and willing to go the extra mile. It's clear they value each customer's satisfaction, therefore making any necessary adjustments upon request without hassle or complaint.
Overall, I highly recommend Frette for all your luxury bedding needs. Their heritage-driven approach resulted in exceptional quality linens that will undoubtedly elevate your sleeping experience. Thank you, Frette!
Conclusion
Reviewers present a split picture: some customers praise Frette linens and in-store assistance, while a larger group reports issues with returns, post-sale support and product expectations. Multiple recent reports cite being charged for returns, final-sale fine print, or unresolved disputes over shipments and coupon/VAT handling. If returns, clear final-sale terms or customs charges matter to you, confirm return labels, sale exclusions and international duties before purchasing. For product expectations, consider ordering a single item or checking fabric details on full-price items first, since several reviewers reported sale items felt thinner or rougher than expected.