Reviews Analyzed
21
We Collect & Analyze Reviews
Frontera
Experiences & Reviews
When researching Frontera, verify product specifications, warranties, shipping and return policies on official channels. This summary aggregates verified customer reviews so consumers can compare recurring strengths and issues related to product condition, delivery, customer service, and ordering experience. Use the company website and written policies for final purchasing decisions.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
17d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviewers describe helpful, attentive customer-service representatives and smooth issue resolution; a notable minority report missed deliveries and poor problem handling.
Share of mentions
Mixed
24%
💰
Value for money
Limited mentions: some shoppers found competitive pricing, while a few large-purchase customers felt support was inadequate when problems arose.
Share of mentions
Mixed
4%
⚡
User experience
Ordering and custom-order interactions are often described as smooth and responsive; a few reviewers reported order-entry glitches or delayed callbacks.
Share of mentions
Strong
9%
🔧
Product quality
Many customers praise durability and comfort of products; several reports describe damaged, defective, or ill-fitting items requiring replacement or dispute.
Share of mentions
Mixed
19%
📞
Communication
Email updates and proactive follow-up are commonly praised, but there are recurring complaints about no-notice delivery cancellations and slow callbacks.
Share of mentions
Mixed
17%
⭐
Overall experience
A majority of reviewers report positive end-to-end experiences and recommend the company; a minority report serious delivery or claims-handling problems.
Share of mentions
Strong
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
We are very pleased with our new …
"We are very pleased with our new Frontera Rocking Chairs. Maggie, was very helpful when we called for help in ordering our chairs. These Rockers are S..."
Dr. and Mrs. Kenneth Beckett
Trustpilot
Oct 01, 2025
Featured for: Positive product and service example
Ordered outdoor furniture… they…
"Ordered outdoor furniture… they contracted Pilot last mile for White glove Delivery … Point 2 point partner appt was apparently cancelled to my home b..."
mandy Murphy
Trustpilot
Oct 01, 2025
Featured for: Delivery failure, no communication
HORRIBLE
"HORRIBLE. AVOID. I ordered a $9,000 umbrella that arrived damaged with a burn mark. I notified them the next day of the damage and they said they woul..."
Slate
Trustpilot
Oct 01, 2025
Featured for: Damaged expensive product, disputed claim
Basically if you don't look at all …beware!!
"Basically if you don't look at all product info before you add to cart you are on your own. I ordered some chaise lounge chair covers and instead of l..."
Rob Grote
Trustpilot
Oct 01, 2025
Featured for: Non-returnable item, poor customer response
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
E
Emily Lathe
trustpilot.com
Oct 01, 2025
Beautiful Furniture and Great Customer Support
I worked with Mary and Leslie from Frontera's Customer Care Team, and they were wonderful. They were very communicative when I had questions related t...
m
mandy Murphy
trustpilot.com
Oct 01, 2025
Ordered outdoor furniture… they…
Ordered outdoor furniture… they contracted Pilot last mile for White glove Delivery … Point 2 point partner appt was apparently cancelled to my home b...
S
Slate
trustpilot.com
Oct 01, 2025
HORRIBLE
HORRIBLE. AVOID. I ordered a $9,000 umbrella that arrived damaged with a burn mark. I notified them the next day of the damage and they said they woul...
A
Alma Gustova
trustpilot.com
Oct 01, 2025
Frontera Is a good and trustworthy platform
Frontera Is a good and reliable platform with 100% guarantee for investors...
S
Scott
trustpilot.com
Oct 01, 2025
Horrible customer service
Horrible customer service. Ordered a $1600 table which came damaged with a bent metal leg. They refused to fix, replace, or discount. Beware of intern...
R
Rob Grote
trustpilot.com
Oct 01, 2025
Basically if you don't look at all …beware!!
Basically if you don't look at all product info before you add to cart you are on your own. I ordered some chaise lounge chair covers and instead of l...
L
Larissa Klein
trustpilot.com
Oct 01, 2025
Excellent customer service
The furniture was better priced than on other sites and ordering went smoothly. The five star rating is due to the efforts of an exceptional Customer...
D
Dr. and Mrs. Kenneth Beckett
trustpilot.com
Oct 01, 2025
We are very pleased with our new …
We are very pleased with our new Frontera Rocking Chairs. Maggie, was very helpful when we called for help in ordering our chairs. These Rockers are S...
C
Customer
trustpilot.com
Oct 01, 2025
I would recommend this company
I would recommend this company. Furniture...
M
Mark
trustpilot.com
Oct 01, 2025
Placed 2 orders of 2 rocking chairs and …
Placed 2 orders of 2 rocking chairs and 1 table. Very high quality merchandise. Orders were placed and received without any problems. I highly recomme...
J
Jo-Ann
trustpilot.com
Oct 01, 2025
Kingsley-Bates St. Tropez Dining Side Chairs
I purchased 4 of these chairs to go with a small 48" diameter teak table I purchased separately. The table and chairs fit together perfectly and look...
S
Suzanne
trustpilot.com
Oct 01, 2025
Frontera sent my order to the wrong …
Frontera sent my order to the wrong address- they reimbursed me to have it shipped to co...
S
Steve A.
trustpilot.com
Oct 01, 2025
Maggie was awesome
Maggie was awesome. We custom ordered a patio umbrella that I originally specified with the wrong color. I eventually wanted the color to match the Su...
A
Anne
trustpilot.com
Oct 01, 2025
Excellent service!
The company was nice to work with, and our c...
W
Wendy Foulke
trustpilot.com
Oct 01, 2025
The boxes of the two teak planters …
The boxes of the two teak planters arrived safely. The instructions were easy, and the planter...
N
Nana P
trustpilot.com
Oct 01, 2025
Good e-mail order status updates
Good e-mail order status updates, on time (and careful) del...
S
Sal
trustpilot.com
Oct 01, 2025
Excellent service
Excellent service....
E
Elvira Johnson
trustpilot.com
Oct 01, 2025
Teak Furniture Cleaning Products
We contacted Frontera.com for products relating to our teak furniture. The customer representative was incredible,...
C
Customer
trustpilot.com
Oct 01, 2025
very happy with my order
very happy with my order! I...
C
Customer
trustpilot.com
Oct 01, 2025
There was an issue with your order …
There was an issue with your order entry system. I am still waiting for a Cushion Box Cover. I hav...
Conclusion
Customer reports show consistent strengths in product comfort and many reliable delivery experiences, with several reviews praising specific customer-service representatives and quick resolution. However, multiple reviewers report damaged goods on arrival, manufacturing defects, or last-mile delivery failures and dissatisfaction with claims handling. Before purchasing, check Frontera's written return, damage-claim, and delivery policies and document deliveries and product condition on receipt. If buying high-value items, consider photographing items at delivery and confirming lead times, customization cutoffs, and escalation contacts in advance.