Many reviewers mention quick, helpful staff and an easy ordering process. Several customers say the products feel sturdy and comfortable, with simple assembly. A noticeable share complain about items arriving damaged and the company refusing to repair or replace them. A smaller group describes missed deliveries and weak follow-through on returns.
Examples from available reviews (Nov 2021 – Feb 2026).
Employee Salvador recovered a lost passport and enabled the reviewer to continue traveling.
“helped me recover my passport”
Received a damaged umbrella and company refused to replace or accept responsibility.
“I ordered a $9,000 umbrella that arrived damaged with a burn mark.”
Last-mile delivery was canceled without notice, causing missed work.
“This is the worse customer service one can expect .”
High quality merchandise delivered without problems; reviewer highly recommends.
“Very high quality merchandise.”
Many reviews call out specific staff members who fixed problems and arranged corrections. Several describe shipping issues being handled quickly and orders adjusted without fuss. Another clear group says the company refused to fix damaged items or take returns.
Several reviewers point to competitive prices and say the value beats other sellers. A small number describe expensive items arriving damaged and say their claims were not resolved.
Many customers describe an easy order process, on-time delivery, and straightforward assembly once items arrived. A minority mention delays entering orders, last-mile deliveries being canceled, and callbacks that never happened.
Multiple reviews describe solid build quality, comfort, and products that met expectations. A smaller but notable group reports damage such as burn marks and broken parts, and says it was not addressed.
Several reviewers appreciate email updates on order status and polite phone support. Some customers report missing notifications, canceled final-mile deliveries, and return questions that went unanswered.
Reviews split between strong praise for service and products and sharp criticism about how damage complaints were handled. The outcome often depended on whether staff accepted post-sale issues and put them right.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Employee Salvador recovered a lost passport and enabled the reviewer to continue traveling.
“helped me recover my passport”
Customer Care resolved a manufacturing issue and shipped replacements.
“The furniture looks wonderful on our patio and the customer service was outstanding.”
Last-mile delivery was canceled without notice, causing missed work.
“This is the worse customer service one can expect .”
Received a damaged umbrella and company refused to replace or accept responsibility.
“I ordered a $9,000 umbrella that arrived damaged with a burn mark.”
Table arrived damaged and company refused repair, replacement, or discount.
“They refused to fix, replace, or discount.”
Made-to-order covers were non-returnable and customer service refused exchange.
“I will never buy another product from this company.”
Ordering was smooth and Customer Service (Maggie) resolved a defect proactively.
“The furniture was better priced than on other sites and ordering went smoothly.”
Rocking chairs are comfortable and ordering/delivery was helpful and prompt.
“These Rockers are SO comfortable!!”
Furniture arrived on time and well packaged; reviewer recommends company.
“Furniture arrived on time and packed to perfection.”
High quality merchandise delivered without problems; reviewer highly recommends.
“Very high quality merchandise.”
Chairs matched the table, fit perfectly, and are very comfortable.
“Love, love, love these chairs!”
Company corrected a wrong-shipping error and provided reimbursement.
“they reimbursed me to have it shipped to correct address.”
Customer service changed umbrella color during production and delivered perfectly.
“Maggie was awesome.”
Chairs arrived quickly and in good condition; company was pleasant to work with.
“our chairs arrived quickly and in good condition.”
Teak planters arrived safely and were easy to assemble with clear instructions.
“The boxes of the two teak planters arrived safely.”
Good email status updates and on-time, careful delivery with undamaged items.
“Good e-mail order status updates”
Reviewer reports excellent service and no complaints.
“Excellent service. I have no complaints”
Customer representative was professional, knowledgeable, and extremely courteous.
“The customer representative was incredible, professional, knowledgeable, and extremely courteous.”
Reviewer is very happy with their order of chair covers.
“very happy with my order!”
Order entry issue causing delays and lack of return calls for cushion cover.
“I am still waiting for a Cushion Box Cover.”
It feels so good to receive such an attractive and comfortable chair all the way from Frontera company. My daughter surprised me with a classic folding Adirondack chair as a retirement gift. Tbh, this is the best quality ever. For so long I was searching for a beautiful wooden chair like this one but I was kinda unlucky...lol. Not to mention the solid construction and quality, I really like the fade-resistance color designs. Makes it perfectly match with my outdoor space. My daughter also tells me that she enjoyed how the Frontera staff treated her. She says the service was amazing. So we vowed to recommend this company to anyone looking to revamp their outdoor space. Kudos Frontera!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The reviews name Frontera, but they include no official company profile. The information provided also lacks a verified catalog of products or services. For confirmed details on what Frontera offers, check the company’s official website, business registration records, or industry directories. Helpful sources include the corporate About page, published product specs, and direct customer support channels.