Reviews Analyzed
2
We Collect & Analyze Reviews
Furngo
Experiences & Reviews
Furngo is an online furniture seller offering home and office furnishings such as chairs and accent pieces. Consumers searching Furngo reviews typically want information about delivery reliability, product condition on arrival, and responsiveness of customer support. This summary aggregates available customer feedback to highlight common service, product, and communication experiences.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
23d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Both reviews report service failures: a three‑week delivery delay and other order handling problems that led customers to stop ordering.
Share of mentions
Weak
20%
💰
Value for money
Reviewers did not comment on price or value for money; there is insufficient data to assess costs relative to quality.
Share of mentions
Mixed
0%
⚡
User experience
Both customers describe negative experiences overall, including frustration, lost trust, and a decision not to reorder from the company.
Share of mentions
Weak
20%
🔧
Product quality
Product reports are mixed: one reviewer praised the swivel accent chair's quality while another received a chair with a defective adjustment mechanism.
Share of mentions
Mixed
20%
📞
Communication
Both reviews cite communication breakdowns: unanswered contact forms, bounced email addresses, disconnected phone numbers, and frustrating voicemail.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions in these reviews are negative, with customers reporting unresolved issues and questioning the company's legitimacy.
Share of mentions
Weak
20%
Our Independent Methodology
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Featured Customer Experiences
Representative examples from 2 verified reviews (November 2021 – October 2025).
Swivel accent chair
"I've been a loyal client of Furngo for over two years and have never regretted it. Unfortunately, my most recent experience has caused me to vow that I will never order from them again! I ordered a swivel accent chair, which was of excellent quality. But the order arrived three weeks later than I was originally told it would take to deliver. I was pretty upset to say the least, especially considering how long it took for me to receive my order. During my wait, I tried calling the customer care line multiple times but got an answering machine every time I did. The message they left me was frustrating, to say the least. It's simply not a good business policy to make customers wait for three weeks with no communication or information about what is going on with their order. I don't know what happened there at Furngo. But they need to get their stuff together if they want to continue doing business with me!
"
Gabrielle Butler
Collected.reviews
Nov 24, 2021
Featured for: Long-time customer expressing frustration
Questionable legitimacy of Furngo
"I recently purchased an office chair online from Furngo. After assembling the chair I discovered that one of the seat adjustment mechanisms was defect..."
Robert VanDeWalle
Trustpilot
Oct 01, 2025
Featured for: Questions company legitimacy and responsiveness
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
R
Robert VanDeWalle
trustpilot.com
Oct 01, 2025
Questionable legitimacy of Furngo
I recently purchased an office chair online from Furngo. After assembling the chair I discovered that one of the seat adjustment mechanisms was defect...
G
Gabrielle Butler
Collected.reviews
Nov 24, 2021
Swivel accent chair
I've been a loyal client of Furngo for over two years and have never regretted it. Unfortunately, my most recent experience has caused me to vow that I will never order from them again! I ordered a swivel accent chair, which was of excellent quality. But the order arrived three weeks later than I was originally told it would take to deliver. I was pretty upset to say the least, especially considering how long it took for me to receive my order. During my wait, I tried calling the customer care line multiple times but got an answering machine every time I did. The message they left me was frustrating, to say the least. It's simply not a good business policy to make customers wait for three weeks with no communication or information about what is going on with their order. I don't know what happened there at Furngo. But they need to get their stuff together if they want to continue doing business with me!
Conclusion
In these reviews Furngo shows mixed product outcomes but consistent problems with post‑purchase support and delivery. One reviewer praised the quality of a swivel accent chair, while another received a defective seat adjustment and could not reach support. Both reviewers describe failures in communication: unanswered forms, bounced email addresses, and disconnected phone numbers. For shoppers this indicates checking recent reviews and ensuring purchase protections before ordering, particularly if after‑sales support matters to you.