In these reviews Furngo shows mixed product outcomes but consistent problems with post‑purchase support and delivery. One reviewer praised the quality of a swivel accent chair, while another received a defective seat adjustment and could not reach support. Both reviewers describe failures in communication: unanswered forms, bounced email addresses, and disconnected phone numbers. For shoppers this indicates checking recent reviews and ensuring purchase protections before ordering, particularly if after‑sales support matters to you.
Examples from available reviews (Sep 2021 – Feb 2026).
Chair was high quality but delivery was three weeks late with no communication.
“But the order arrived three weeks later than I was originally told it would take to deliver.”
Company failed to respond and contact methods were invalid.
“Mailer-Daemon bounced the email saying that the email address does not exist.”
Both reviews report service failures: a three‑week delivery delay and other order handling problems that led customers to stop ordering.
Reviewers did not comment on price or value for money; there is insufficient data to assess costs relative to quality.
Both customers describe negative experiences overall, including frustration, lost trust, and a decision not to reorder from the company.
Product reports are mixed: one reviewer praised the swivel accent chair's quality while another received a chair with a defective adjustment mechanism.
Both reviews cite communication breakdowns: unanswered contact forms, bounced email addresses, disconnected phone numbers, and frustrating voicemail.
Overall impressions in these reviews are negative, with customers reporting unresolved issues and questioning the company's legitimacy.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Cheap materials caused parts to break and customer support refused help.
“two small plastic parts broke due to cheap, low-quality materials.”
Company failed to respond and contact methods were invalid.
“Mailer-Daemon bounced the email saying that the email address does not exist.”
Bookcase arrived with misdrilled parts preventing proper assembly.
“the holes were drilled in the wrong location”
Company refused to provide missing parts and won't stand behind product.
“They do not stand behind their product when it has missing parts.”
Missing bookcase parts and customer service demanded excessive information.
“they requested an inordinate amount of information.”
Missing pieces and company refused to send replacements after warranty expired.
“One shelf, the bottom kick plate and half the hardware were missing.”
Company and marketplace pass responsibility and won't replace missing parts.
“they are passing the bucks from one to another.”
Customer couldn't obtain or purchase a missing part despite willingness to pay.
“Hard to believe i can't even buy a missing part.”
I've been a loyal client of Furngo for over two years and have never regretted it. Unfortunately, my most recent experience has caused me to vow that I will never order from them again! I ordered a swivel accent chair, which was of excellent quality. But the order arrived three weeks later than I was originally told it would take to deliver. I was pretty upset to say the least, especially considering how long it took for me to receive my order. During my wait, I tried calling the customer care line multiple times but got an answering machine every time I did. The message they left me was frustrating, to say the least. It's simply not a good business policy to make customers wait for three weeks with no communication or information about what is going on with their order. I don't know what happened there at Furngo. But they need to get their stuff together if they want to continue doing business with me!
Customer service sent replacement parts and resolved the defective chair.
“I recieved a box containing replacement parts needed to renew the chair.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Furngo is an online furniture seller offering home and office furnishings such as chairs and accent pieces. Consumers searching Furngo reviews typically want information about delivery reliability, product condition on arrival, and responsiveness of customer support. This summary aggregates available customer feedback to highlight common service, product, and communication experiences.