Reviews often point to post-sale problems and product defects. Many buyers mention missing or damaged parts that stop them from finishing assembly. A smaller group received replacements quickly or got items in good shape, leaving clearly mixed results.
Examples from available reviews (Sep 2021 – Mar 2026).
Cheap materials caused parts to break and customer support refused help.
“two small plastic parts broke due to cheap, low-quality materials.”
Missing pieces and company refused to send replacements after warranty expired.
“One shelf, the bottom kick plate and half the hardware were missing.”
Chair was high quality but delivery was three weeks late with no communication.
“But the order arrived three weeks later than I was originally told it would take to deliver.”
Customer service sent replacement parts and resolved the defective chair.
“I recieved a box containing replacement parts needed to renew the chair.”
Several reviews describe missing parts and the company refusing to send replacements. Some customers say they were asked for extensive details and were passed between the seller and the marketplace. One review describes replacement parts being sent and the problem getting fixed.
Many reviewers link poor value to fragile materials and parts breaking under normal use. Some say defects such as misdrilled holes or missing hardware prevented assembly. A few note acceptable condition, or satisfaction once replacement parts arrived.
Assembly often stalled because hardware was missing or holes didn’t line up. In at least one case, delivery ran late with little or no update to the buyer. When support did ship replacement parts, reviewers say the furniture became usable again.
Reviews frequently mention cheap plastic pieces snapping and misdrilled parts that make proper assembly impossible. Several complaints describe shipments arriving incomplete, with shelves, plates, or hardware missing. A small number of reviews describe items as durable or high quality.
Multiple reviewers report dead contact options and support that didn’t respond. At least one buyer says they got no delivery updates despite a long delay. One case shows strong follow-up once replacement parts were sent.
Most negative reviews focus on missing parts, defects, and weak help after purchase. Positive comments are fewer and depend on products arriving intact or on replacements that solved the problem. The overall picture swings between unresolved issues and a few clear fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Cheap materials caused parts to break and customer support refused help.
“two small plastic parts broke due to cheap, low-quality materials.”
Company failed to respond and contact methods were invalid.
“Mailer-Daemon bounced the email saying that the email address does not exist.”
Bookcase arrived with misdrilled parts preventing proper assembly.
“the holes were drilled in the wrong location”
Company refused to provide missing parts and won't stand behind product.
“They do not stand behind their product when it has missing parts.”
Missing bookcase parts and customer service demanded excessive information.
“they requested an inordinate amount of information.”
Missing pieces and company refused to send replacements after warranty expired.
“One shelf, the bottom kick plate and half the hardware were missing.”
Company and marketplace pass responsibility and won't replace missing parts.
“they are passing the bucks from one to another.”
Customer couldn't obtain or purchase a missing part despite willingness to pay.
“Hard to believe i can't even buy a missing part.”
I've been a loyal client of Furngo for over two years and have never regretted it. Unfortunately, my most recent experience has caused me to vow that I will never order from them again! I ordered a swivel accent chair, which was of excellent quality. But the order arrived three weeks later than I was originally told it would take to deliver. I was pretty upset to say the least, especially considering how long it took for me to receive my order. During my wait, I tried calling the customer care line multiple times but got an answering machine every time I did. The message they left me was frustrating, to say the least. It's simply not a good business policy to make customers wait for three weeks with no communication or information about what is going on with their order. I don't know what happened there at Furngo. But they need to get their stuff together if they want to continue doing business with me!
Customer service sent replacement parts and resolved the defective chair.
“I recieved a box containing replacement parts needed to renew the chair.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Furngo sells home furnishings online under its own brand and as a retailer. Product listings include details such as dimensions, materials, and assembly notes. The company ships ready-to-assemble furniture through online ordering and retail partners. It also offers customer service for orders, questions, and returns.