The single available review shows a mixed customer experience: checkout and payment options worked well and delivery plus packaging were positive. However, the ordered color did not match the received item, prompting a complaint and hesitation to use the return process. Shoppers should verify color descriptions and photos, and review return and customer-service policies before ordering. If color accuracy is critical, contact the seller beforehand and confirm return steps and timelines.
Examples from available reviews (Feb 2026).
Order arrived in the wrong color despite easy checkout and good packaging.
“My order read brown, but I received a black bag.”
Delivery arrived promptly and packaging was praised, but receiving the wrong color led to disappointment and a customer-service complaint.
The review does not address price or perceived value; payment methods were noted but no explicit assessment of value for money.
Website browsing and the ordering process were described as easy, with multiple payment options available during checkout.
Packaging quality was praised, but the delivered item did not match the ordered color (brown vs. black), creating dissatisfaction.
The reviewer contacted customer care to complain about the incorrect item; they did not pursue a return due to concerns about the process.
The overall impression was mixed: initial disappointment over the color error, later acceptance as the reviewer came to like the bag.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
Handbags are part of every woman's life. I ordered a Tory Burch's brown handbag from Gaby’s bag but they did not deliver to my expectations. It was my first time. Checking out products on their website and the ordering process was easy. The payment modes were also favorable for me. At Least after PayPal failed, I had the option of using my MasterCard. They also made the delivery first. The packaging was also impressive. But they disappointed me. I wondered how brown and black would appear the same. My order read brown, but I received a black bag. I complained to the customer care service rep though I did not return the bag. I was afraid of the return process. With time, I have come to like it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gaby's Bags operates as an e-commerce seller of handbags and related accessories. People researching the brand typically evaluate product listings, checkout and payment options, shipping speed, packaging, and returns or customer-service channels.