Aviators - I was a bit frustrated with my last purchase from Gaffos.com, but they took care of me right away and made sure I was completely satisfied. I ordered a pair of aviators from them, but when the glasses arrived, one of the lenses was foggy. When I contacted them and asked if they could send me another pair of glasses, they said that they could and they did everything they could to help me solve the problem and they sent me a replacement free of charge. This is top notch customer service and I will always support businesses like this. They have proven to really care about their products. I highly recommend them and will continue using them in the future.
Gaffos
Reviews & Experiences
Reviews for Gaffos show a split pattern: some customers report fast shipping, accurate prescriptions, authentic branded items, and helpful follow-up, while others report counterfeit concerns, defective frames, and unsatisfactory returns handling. If you consider purchasing, verify the sellerโs return and warranty policies and document prescriptions and package condition on receipt. Look for third-party authentication (serials, packaging) and compare with official retailer details for high-value designer purchases. Prioritize sellers or listings that clearly state return procedures and provide order tracking or customer support channels before completing high-value orders.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jan 2019 โ Feb 2026).
Please do not use this company. It is not clearly labeled that you cannot return lenses. Even though the RX was wrong. I paid extra for ultra thin len...
As the others have stated, i also bout a $200 pair of prada sunglasses, and they were fakes. These came with finger prints all over the lenses, they m...
Great Value for Authentic Prada Sunglasses - Arrived in Perfect Condition 3 Days After I Ordered Them! - I have never owned a nice pair of sunglasses, so I have been wanting to purchase a decent brand without breaking my budget for a while now. I was thri...
What reviewers often mention
Service quality
Customers report mixed service outcomes: some received prompt replacements and refunds, while several others experienced poor returns handling and shipping failures.
Value for money
Many buyers note notable savings and price matching; other customers feel overcharged or that products did not match paid premium options.
User experience
Positive mentions about site features and order flow, including fast delivery and online try-on, with several customers reporting quick, complete orders.
Product quality
Product quality is a frequent concernโreports include counterfeit claims, defective frames, and incorrect or foggy lenses, though some customers received authentic, well-packaged items.
Communication
Most reviewers who mention communication describe clear, personal follow-up and responses; a minority report unclear return policies and poor service replies.
Overall experience
Overall impressions are polarized: several customers praise authenticity confirmations and fast deliveries, while others report counterfeit goods and unresolved return issues.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: resellerratings.com (15) ยท Trustpilot (8) ยท bbb.org (2) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
Please do not use this company. It is not clearly labeled that you cannot return lenses. Even though the RX was wrong. I paid extra for ultra thin len...
As the others have stated, i also bout a $200 pair of prada sunglasses, and they were fakes. These came with finger prints all over the lenses, they m...
Very satisfied - Ordered sunglasses and very satisfied. They price matched quickly, I submitted m...
I found they have Prada glasses at a good price. I want to buy them from this store. I am afraid that they are imitations and not from Prada. I care a...
Great Value for Authentic Prada Sunglasses - Arrived in Perfect Condition 3 Days After I Ordered Them! - I have never owned a nice pair of sunglasses, so I have been wanting to purchase a decent brand without breaking my budget for a while now. I was thri...
Buyer beware never sent me my package then on the day I was supposed to...
DO NOT TRUST THEM ANYMORE ! - What a shame for a certified reseller ! Sent sunglasses with defective...
It was such a pleasant experience, they communicated well and the Persol glasses were exactly as described. They even followed up after ( personally v...
Bought a pair REMOVEDsunglasses from Gaffos via Amazon.They shipped the wrong item which I returned for a replacement.Tracking number confirmed they r...
Awesome - Always great service and excellent quality on every pair of...
This company is super fishy. My mom has no record of an order with this company yet they charged her credit card $84 three separate times. REMOVEDemai...
Quick shipping, great quality - My Tom Ford prescription eyeglasses were shipped fast. I love then and I'm alr...
Customer service non-responsive - I bought two pairs and they arrived. They didnโt look like I thought they would so I reached...
Customer service - I ordered Celine glasses that I adored here yet they broke in 5 months so they sent me another pair that also broke the same way in exactly 5 months a...
Best place to order my sun shades! - Love how my items arrive quickly and I never have any problems. Qu...
Great Service from beginning to end. Really enjoy when the optometrist c...
The best sunglass company around. - This company has the best sunglass around at a Affordable price. The customer service is absolutely the g...
Highest quality products at unbelievable prices! - I've purchased quite a few things from Gaffos and always be...
Good Customer Service - I enjoy speaking to the rep.she...
Excellent product with free prescription! - Found a pair of glasses I wanted, and to my surprise they had...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Gaffos
Gaffos is an online eyewear retailer that sells sunglasses and prescription glasses from a range of brands. Consumers typically encounter Gaffos through its website when shopping for designer frames, prescription lenses, and related accessories. When researching reviews, shoppers often look for information on product authenticity, return policies, customer service responsiveness, delivery times, and price competitiveness.