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We Collect & Analyze Reviews

Gaffos
Experiences & Reviews

Gaffos is an online eyewear retailer that sells sunglasses and prescription glasses from a range of brands. Consumers typically encounter Gaffos through its website when shopping for designer frames, prescription lenses, and related accessories. When researching reviews, shoppers often look for information on product authenticity, return policies, customer service responsiveness, delivery times, and price competitiveness.

Overview & Key Metrics

Reviews Analyzed 9
Positive Sentiment 56%
Latest Review 21d
Overall Rating
3.0

Our Analysis

๐ŸŽฏ

Service quality

Customers report mixed service outcomes: some received prompt replacements and refunds, while several others experienced poor returns handling and shipping failures.

Share of mentions
9%
Weak
๐Ÿ’ฐ

Value for money

Many buyers note notable savings and price matching; other customers feel overcharged or that products did not match paid premium options.

Share of mentions
18%
Mixed
โšก

User experience

Positive mentions about site features and order flow, including fast delivery and online try-on, with several customers reporting quick, complete orders.

Share of mentions
9%
Strong
๐Ÿ”ง

Product quality

Product quality is a frequent concernโ€”reports include counterfeit claims, defective frames, and incorrect or foggy lenses, though some customers received authentic, well-packaged items.

Share of mentions
27%
Weak
๐Ÿ“ž

Communication

Most reviewers who mention communication describe clear, personal follow-up and responses; a minority report unclear return policies and poor service replies.

Share of mentions
12%
Strong
โญ

Overall experience

Overall impressions are polarized: several customers praise authenticity confirmations and fast deliveries, while others report counterfeit goods and unresolved return issues.

Share of mentions
24%
Mixed

View all 9 public customer reviews โ€“ filtered by relevance โ†’

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 9 reviews

All Customer Reviews

Sources: Trustpilot (8) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

B
Brianne Gordon
trustpilot.com Oct 01, 2025

Please do not use this company

Please do not use this company. It is not clearly labeled that you cannot return lenses. Even though the RX was wrong. I paid extra for ultra thin len...

S
Sunny
trustpilot.com Oct 01, 2025

As the others have stated, Fakes

As the others have stated, i also bout a $200 pair of prada sunglasses, and they were fakes. These came with finger prints all over the lenses, they m...

O
Omid H
trustpilot.com Oct 01, 2025

Very satisfied

Ordered sunglasses and very satisfied. They price matched quickly, I submitted m...

๏ฟฝ
ุญุณูŠู† ุงู„ุดู…ุฑูŠ
trustpilot.com Oct 01, 2025

I found they have Prada glasses at aโ€ฆ

I found they have Prada glasses at a good price. I want to buy them from this store. I am afraid that they are imitations and not from Prada. I care a...

L
Lisa N.
trustpilot.com Oct 01, 2025

Great Value for Authentic Prada Sunglasses - Arrived in Perfect Condition 3 Days After I Ordered Them!

I have never owned a nice pair of sunglasses, so I have been wanting to purchase a decent brand without breaking my budget for a while now. I was thri...

B
Broadie Jerald Jolley
trustpilot.com Oct 01, 2025

Buyer beware never sent me my packageโ€ฆ

Buyer beware never sent me my package then on the day I was supposed to...

A
Abu Tran
trustpilot.com Oct 01, 2025

DO NOT TRUST THEM ANYMORE !

What a shame for a certified reseller ! Sent sunglasses with defective...

T
TBake
trustpilot.com Oct 01, 2025

It was such a pleasant experience

It was such a pleasant experience, they communicated well and the Persol glasses were exactly as described. They even followed up after ( personally v...

D
Douglas Wright
Collected.reviews Dec 09, 2021

Aviators

I was a bit frustrated with my last purchase from Gaffos.com, but they took care of me right away and made sure I was completely satisfied. I ordered a pair of aviators from them, but when the glasses arrived, one of the lenses was foggy. When I contacted them and asked if they could send me another pair of glasses, they said that they could and they did everything they could to help me solve the problem and they sent me a replacement free of charge. This is top notch customer service and I will always support businesses like this. They have proven to really care about their products. I highly recommend them and will continue using them in the future.

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Conclusion

Reviews for Gaffos show a split pattern: some customers report fast shipping, accurate prescriptions, authentic branded items, and helpful follow-up, while others report counterfeit concerns, defective frames, and unsatisfactory returns handling. If you consider purchasing, verify the sellerโ€™s return and warranty policies and document prescriptions and package condition on receipt. Look for third-party authentication (serials, packaging) and compare with official retailer details for high-value designer purchases. Prioritize sellers or listings that clearly state return procedures and provide order tracking or customer support channels before completing high-value orders.