Reviews fall into two clear camps. Many customers mention fast shipping, correct prescriptions, and good prices. Others report wrong or counterfeit items, faulty frames, and billing, refund, or return issues that were never resolved. The biggest theme is the gap between smooth orders and major service breakdowns.
Examples from available reviews (Jan 2019 โ Mar 2026).
Charged the customer's card multiple times without order records and delivery failures.
“they charged her credit card $84 three separate times.”
Received allegedly fake Prada sunglasses with poor build quality.
“they were fakes.”
Fast delivery, excellent packaging, authentic Prada sunglasses and great online tools.
“arrived just 3 days after I ordered them”
Gaffos promptly replaced foggy-lensed aviators and provided excellent service.
“they sent me a replacement free of charge.”
Many reviews describe refund requests that went nowhere, repeated wrong shipments, and surprise charges. Others point to quick, professional help and follow-ups from an optometrist. Service feedback is dominated by the contrast between these two groups.
Several reviewers point to low prices, free prescription options, and strong value on luxury frames. Complaints about billing errors and multiple charges undercut value for customers who run into them. Value comments split between smooth purchases and disputed charges.
Many customers mention fast delivery, careful packaging, and prescriptions filled correctly. In contrast, others say they received the wrong model, counterfeit items, or products that arrived damaged. The experience reads as either quick and seamless or derailed by order and product mistakes.
A sizable set of negative reviews alleges counterfeit branded sunglasses and frames that arrived bent, broke, or felt defective. Just as many positive reviews describe accurate prescriptions and glasses that felt well made and matched expectations. Product quality comments split sharply between dependable items and clear failures.
Some reviews highlight personal outreach from optometrists and polite customer service staff. Many complaints, though, describe support that stopped responding and return requests that were ignored. Helpful, direct communication appears uneven.
Overall, reviews divide between customers who got the right order in good packaging and those who ran into billing, refund, or counterfeit problems. How the experience feels depends largely on order accuracy and the support that follows. This split is the strongest pattern across reviews.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) ยท Trustpilot (8) ยท bbb.org (2) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: March 2026
They refused to credit or refund incorrect, thick lenses and charged return shipping.
“Worsttttt company worst service.”
Received allegedly fake Prada sunglasses with poor build quality.
“they were fakes.”
Ordered sunglasses, got a quick delivery with the correct prescription.
“WITH A prescription.”
They offer Prada glasses but the reviewer fears they may be imitations.
“I am afraid that they are imitations and not from Prada.”
Fast delivery, excellent packaging, authentic Prada sunglasses and great online tools.
“arrived just 3 days after I ordered them”
They did not send the ordered package and a fake Oakleys arrived.
“fake oakleys got delivered”
Received sunglasses with defective frames and bent arms.
“Sent sunglasses with defective frame and bent arms.”
They communicated personally and the Persol glasses matched the description.
“they communicated well and the Persol glasses were exactly as described.”
They repeatedly sent wrong items and delayed or refused the promised refund.
“After 3 weeks I didn't receive a refund.”
Always receives great service and excellent quality on every pair.
“Always great service and excellent quality”
Charged the customer's card multiple times without order records and delivery failures.
“they charged her credit card $84 three separate times.”
Tom Ford prescription eyeglasses shipped quickly and reviewer loved them.
“My Tom Ford prescription eyeglasses were shipped fast.”
Customer service was completely non-responsive to return requests.
“Customer service has been completely non-responsive.”
Celine glasses broke twice within five months and customer support did not respond.
“they broke in 5 months”
Items arrive quickly with consistent, expected product quality.
“Love how my items arrive quickly and I never have any problems.”
Optometrist called with prescription suggestions and service was excellent.
“Really enjoy when the optometrist call to give suggestions on my prescription.”
Affordable sunglasses with polite, responsive customer service.
“The customer service is absolutely the greatest people to work with.”
Consistently satisfied with high-quality products and great prices.
“Highest quality products at unbelievable prices!”
Customer service representative was kind and professional.
“she was kind and very professional”
Found glasses with a free prescription and was happy with the deal.
“Excellent product with free prescription!”
Bought luxury brands at great prices and received items on time.
“I found great prices on luxury brands.”
Impressed by product quality of oversized sunglasses and will buy again.
“I was very impressed with the level of quality.”
Product arrived on time and in perfect condition.
“My product arrived on time and in perfect conditions.”
Fast delivery and perfect glasses for repurchased Prada frames.
“Fast delivery, glasses were perfect”
I was a bit frustrated with my last purchase from Gaffos.com, but they took care of me right away and made sure I was completely satisfied. I ordered a pair of aviators from them, but when the glasses arrived, one of the lenses was foggy. When I contacted them and asked if they could send me another pair of glasses, they said that they could and they did everything they could to help me solve the problem and they sent me a replacement free of charge. This is top notch customer service and I will always support businesses like this. They have proven to really care about their products. I highly recommend them and will continue using them in the future.
Fourth pair met expectations with accurate prescription and good pricing.
“Pricing is wonderful, prescription is on point”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gaffos sells sunglasses and prescription eyeglasses online. Shoppers can browse frame styles, choose lens options, and place prescription orders through the site. Product pages usually show specs, lens treatments, and photos to help with selection. The checkout supports lens customization and prescription uploads, with customer support available through the listed channels.