Reviews for Gaffos show a split pattern: some customers report fast shipping, accurate prescriptions, authentic branded items, and helpful follow-up, while others report counterfeit concerns, defective frames, and unsatisfactory returns handling. If you consider purchasing, verify the seller’s return and warranty policies and document prescriptions and package condition on receipt. Look for third-party authentication (serials, packaging) and compare with official retailer details for high-value designer purchases. Prioritize sellers or listings that clearly state return procedures and provide order tracking or customer support channels before completing high-value orders.
Examples from available reviews (Jan 2019 – Feb 2026).
Gaffos promptly replaced foggy-lensed aviators and provided excellent service.
“they sent me a replacement free of charge.”
They refused to credit or refund incorrect, thick lenses and charged return shipping.
“Worsttttt company worst service.”
Received allegedly fake Prada sunglasses with poor build quality.
“they were fakes.”
Fast delivery, excellent packaging, authentic Prada sunglasses and great online tools.
“arrived just 3 days after I ordered them”
Customers report mixed service outcomes: some received prompt replacements and refunds, while several others experienced poor returns handling and shipping failures.
Many buyers note notable savings and price matching; other customers feel overcharged or that products did not match paid premium options.
Positive mentions about site features and order flow, including fast delivery and online try-on, with several customers reporting quick, complete orders.
Product quality is a frequent concern—reports include counterfeit claims, defective frames, and incorrect or foggy lenses, though some customers received authentic, well-packaged items.
Most reviewers who mention communication describe clear, personal follow-up and responses; a minority report unclear return policies and poor service replies.
Overall impressions are polarized: several customers praise authenticity confirmations and fast deliveries, while others report counterfeit goods and unresolved return issues.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (8) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They refused to credit or refund incorrect, thick lenses and charged return shipping.
“Worsttttt company worst service.”
Received allegedly fake Prada sunglasses with poor build quality.
“they were fakes.”
Ordered sunglasses, got a quick delivery with the correct prescription.
“WITH A prescription.”
They offer Prada glasses but the reviewer fears they may be imitations.
“I am afraid that they are imitations and not from Prada.”
Fast delivery, excellent packaging, authentic Prada sunglasses and great online tools.
“arrived just 3 days after I ordered them”
They did not send the ordered package and a fake Oakleys arrived.
“fake oakleys got delivered”
Received sunglasses with defective frames and bent arms.
“Sent sunglasses with defective frame and bent arms.”
They communicated personally and the Persol glasses matched the description.
“they communicated well and the Persol glasses were exactly as described.”
They repeatedly sent wrong items and delayed or refused the promised refund.
“After 3 weeks I didn't receive a refund.”
Always receives great service and excellent quality on every pair.
“Always great service and excellent quality”
Charged the customer's card multiple times without order records and delivery failures.
“they charged her credit card $84 three separate times.”
Tom Ford prescription eyeglasses shipped quickly and reviewer loved them.
“My Tom Ford prescription eyeglasses were shipped fast.”
Customer service was completely non-responsive to return requests.
“Customer service has been completely non-responsive.”
Celine glasses broke twice within five months and customer support did not respond.
“they broke in 5 months”
Items arrive quickly with consistent, expected product quality.
“Love how my items arrive quickly and I never have any problems.”
Optometrist called with prescription suggestions and service was excellent.
“Really enjoy when the optometrist call to give suggestions on my prescription.”
Affordable sunglasses with polite, responsive customer service.
“The customer service is absolutely the greatest people to work with.”
Consistently satisfied with high-quality products and great prices.
“Highest quality products at unbelievable prices!”
Customer service representative was kind and professional.
“she was kind and very professional”
Found glasses with a free prescription and was happy with the deal.
“Excellent product with free prescription!”
Bought luxury brands at great prices and received items on time.
“I found great prices on luxury brands.”
Impressed by product quality of oversized sunglasses and will buy again.
“I was very impressed with the level of quality.”
Product arrived on time and in perfect condition.
“My product arrived on time and in perfect conditions.”
Fast delivery and perfect glasses for repurchased Prada frames.
“Fast delivery, glasses were perfect”
I was a bit frustrated with my last purchase from Gaffos.com, but they took care of me right away and made sure I was completely satisfied. I ordered a pair of aviators from them, but when the glasses arrived, one of the lenses was foggy. When I contacted them and asked if they could send me another pair of glasses, they said that they could and they did everything they could to help me solve the problem and they sent me a replacement free of charge. This is top notch customer service and I will always support businesses like this. They have proven to really care about their products. I highly recommend them and will continue using them in the future.
Fourth pair met expectations with accurate prescription and good pricing.
“Pricing is wonderful, prescription is on point”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gaffos is an online eyewear retailer that sells sunglasses and prescription glasses from a range of brands. Consumers typically encounter Gaffos through its website when shopping for designer frames, prescription lenses, and related accessories. When researching reviews, shoppers often look for information on product authenticity, return policies, customer service responsiveness, delivery times, and price competitiveness.