Reviews show a pattern of fast shipping, easy ordering and competitive prices for many customers, with repeated praise for selection and product condition. Several reviews confirm good product quality and straightforward exchanges in positive cases. However, there are isolated but serious complaints about marketplace vetting and seller origins, and some reports of slow claim handling or difficulty obtaining refunds. Prospective buyers should check individual seller pages, review return and shipping-fee policies before purchase, and monitor tracking or raise claims promptly if issues arise.
Examples from available reviews (Dec 2021 – Feb 2026).
The coat was well made, warm, and customer service was helpful.
“The coat itself is so well made and kept me warm in the cold weather.”
Wide brand selection, competitive prices, convenient UI, reasonable shipping.
“Garmentory has an awesome selection of brands and clothing pieces to suit any style!”
Buyer received items shipped from China and couldn't obtain a refund.
“I got catfished by a Shein/Alibaba type website,”
Order never arrived; Garmentory was slow to file claim and refund pending.
“it took them three weeks to submit a claim to the shipper (UPS)”
Many reviewers describe helpful customer service and successful exchanges, but some report slow or unsatisfactory resolution for shipping and refund issues.
Reviewers frequently cite competitive prices, sales and good value for designer items; a few note unexpected return or shipping fees.
Most comments highlight quick shipping, easy ordering and usable site features; a minority report missing packages or delayed claims.
Multiple reviewers say items arrive as described and are well made; one or two reviews dispute authenticity or product quality.
Several reviews praise responsive sellers and helpful replies; others describe slow responses or disappointing answers about claims and origins.
Most customers report positive end-to-end experiences—fast delivery, easy orders and good selection—while isolated reviews raise serious concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer warns that Garmentory's seven-day holiday return window is too short.
“BEWARE OF THEIR RETURN POLICY!”
Wide brand selection, competitive prices, convenient UI, reasonable shipping.
“Garmentory has an awesome selection of brands and clothing pieces to suit any style!”
Good selection and quick delivery.
“Good selection. Quick delivery.”
Great customer service and fast shipping.
“great customer service & fast shipping”
Smooth ordering and consolidated order confirmation across brands.
“everything was smooth start to finish”
Items were nice, easy to order, good prices, and fast shipping.
“Easy to order and good prices and fast shipping!”
Awesome service and an easy ordering process.
“Awesome service! Easy ordering process!”
Reviewer reports the experience was great.
“It was great!”
Item shipped fast, as described, and was well packaged.
“item as described. Packaged well for shipment!”
Purchase was easy; item arrived quickly and matched description.
“Purchase was easy and successful.”
Buyer received items shipped from China and couldn't obtain a refund.
“I got catfished by a Shein/Alibaba type website,”
Clothing arrived quickly, excellent quality, fit perfectly; return fee noted.
“The clothing came really quickly, and the quality was excellent, and the items fit perfectly.”
Product arrived quickly and in great condition.
“Product arrived quickly and in great condition. A+”
Allows shopping small retailers with good filters, sales, and often free shipping.
“Love Garmentory bc I can shop small retailers and brands I wouldn’t normally find on one site.”
Order never arrived; Garmentory was slow to file claim and refund pending.
“it took them three weeks to submit a claim to the shipper (UPS)”
Found item, appreciated free returns and quick shipping, discovered a new small business.
“Easy, seamless shopping experience.”
Found exact designer item at a fraction of the cost.
“Found the exact designer item at a fraction of cost”
Great experience with fast shipping; obtained a sold-out bracelet.
“Great experience, fast shipping.”
Fast shipping, great price, and shoes met expectations.
“Real fast shipping and great price!”
Ordering was easy and sellers and customer service were responsive.
“Easy ordering. Responsive sellers and customer service.”
Garmentory continues to provide exemplary service.
“Garmentory continues so provide exemplary service.”
Dress arrived damaged and poorly constructed, and Garmentory did not resolve it.
“The item arrived, crumpled up in a ball”
Package was sent to the wrong city and customer support was unhelpful.
“They sent my package to the wrong city.”
Item described as true to size was actually very large and non-returnable.
“They described the item as True to Size and it was very large.”
Reviewer says Garmentory doesn't honor returns and offers unhelpful customer support.
“This company does not honor their return policy.”
Reviewer regrets ordering due to terrible customer service and strict returns.
“don't honor their return policy.”
Company charged for a canceled order and refused to accept its return.
“They charged me for an order that they said they would cancel”
Reviewer calls business predatory with unreasonable return practices and poor support.
“do NOT reasonably accept returns within their alleged return window despite advertising.”
Received wrong size due to inventory confusion; Garmentory refused responsibility.
“they sent the wrong size -- I ordered youth, but they sent toddler.”
I just wanted to say that I love the Aqua coat that I got from this store. The customer service was so helpful when I was ordering and they even let me exchange it for a different size when I realized I ordered the wrong one. The coat itself is so well made and kept me warm in the cold weather. The finishing of the coat is also good. The pockets are just in the right place, I have no problems getting my hands into them. It's definitely worth every penny and can't say enough about how pleased I am with it! Shipping was very quick considering it came within 6 days of me placing the order. Thank you for such a great product!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Garmentory is an online marketplace that lists independent boutiques, designers and small retailers, allowing shoppers to discover and buy from multiple sellers in one place. The platform aggregates individual shop listings and typically provides product pages, search and filtering tools, and a checkout experience that routes orders to the respective boutiques. Consumers searching reviews for Garmentory commonly look for information about shipping, returns, product authenticity and seller reliability.