Reviewers frequently report problems with order fulfillment, product durability, and post-sale support—examples include broken hoses, damaged ladders, and pruners that failed. A small number of customers report successful warranty replacements or satisfactory items. If you are considering a Garrett Wade purchase, document orders, save receipts, and photograph shipments on arrival to support any claims. Review shipping, returns, and warranty terms before buying, and consider lower-risk items or local retailers if resilient customer service and fast resolution are priorities.
Examples from available reviews (Dec 2021 – Feb 2026).
Buyer gifted a high-quality, reliable mechanic's vise that arrived well-packaged.
“He uses it every day for work and it has never let him down.”
Hose burst shortly after purchase and company refused a refund.
“Their product, that they sell BROKE, while IN USE.”
Customer returned damaged ladder and still awaits reimbursement for boxing costs.
“Had to pay $102.82 to UPS to return damaged item.”
Rewards redemption failed and rep limited redemptions; customer stopped shopping.
“only one redemption at a time”
Many reviewers report fulfillment and returns failures: missing or damaged items, delayed or denied refunds, and burdensome return-shipping processes.
Multiple buyers say items felt overpriced or poor value after early failure, limited warranty relief, or partial refunds that didn’t resolve losses.
A small set of reviewers describe website and ordering issues: clunky navigation, chatbot shortcomings, catalogue requests unmet, and reviews removed.
Numerous reports of product failures: hoses, pruning tools, blades and loppers breaking, rusting, or otherwise degrading after limited use; occasional positive exceptions.
Customers describe slow or inconsistent customer service: requests for photos, unclear return decisions, unreturned escalation requests, and policy rigidity.
Overall reviews skew negative: many cite combined problems with delivery, product durability, and customer support; a few note satisfactory replacements.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer believes the tool is poorly made and fails to function.
“Convinced this is a Chinese front company selling junk.”
Rewards redemption failed and rep limited redemptions; customer stopped shopping.
“only one redemption at a time”
Items were charged and shipped but never received, customer calls it scam.
“I have not received any of the items.”
Customer did not receive ordered item and company refused refund or replacement.
“they refused to return our money or send another item to us.”
Issue was settled with an actual replacement under warranty.
“settled with an Actual Replacement of the item in question”
Order was missing an item and customer service made returns difficult.
“They short changed me one item for $16.oo out of an $80.oo order!”
Hose burst shortly after purchase and company refused a refund.
“Their product, that they sell BROKE, while IN USE.”
Customer returned damaged ladder and still awaits reimbursement for boxing costs.
“Had to pay $102.82 to UPS to return damaged item.”
Scissors dulled and developed rust after six months of light use.
“has become dull and has rust spots.”
Website was clumsy and ordering failed; catalogue requests unfulfilled.
“I requested a catalogue (twice) and none came.”
Orders frequently arrive incomplete and returns and warranties are poorly handled.
“Orders have been shipped with items omitted that were out of stock”
Items were poorly packaged and damaged as a result.
“Utterly disrespectful packaging of the items I bought.”
Kit shipped incomplete and customer service failed to resolve missing sheath.
“item had been out of stock all along (so kit was sent knowing it was incomplete)”
Received wrong item and company required long return process without refunding shipping.
“they would not be refunding my shipping cost.”
Received the wrong axe model after ordering online.
“received 10 days later a full sized splitting axe”
Ordered doormats three months ago and never received them.
“I ordered 4 doormats 3 months ago and I never see anything,”
Pocket knife arrived damaged, blades dull, and only partial refund given.
“wood handle was splintered”
Hose split after warranty expired and customer service was unhelpful.
“which is conveniently when their warranty expires.”
Pruners' blade and spring broke after minimal use; customer service unsatisfactory.
“The blade broke after minimal use”
Telescoping loppers failed and company declined support without proof of purchase.
“the handle just detached itself from the head.”
My dad is a jack-of-all-trades do I bought for him a vise from Garrett Wade as a Father's Day gift. He is a mechanic and he has been fixing things all my life, and I know that this is not just an ordinary vise. It arrived in just a few days and was packaged very well. The vise is the latest in technology with a solid steel forged body that will never give out under pressure while still being able to move where you want it. Crafted with attention to the finest details, this vise is a gift from above. He uses it every day for work and it has never let him down. He loves it! The quality is impeccable, too. I would recommend this shop mechanic's vise to anyone who is looking for a high-quality vice at an affordable price.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Garrett Wade is a U.S.-based specialty retailer and catalog/e-commerce seller of hand tools, garden tools, and related hardware for homeowners and tradespeople. The company markets branded and proprietary tools, offers product warranties, and sells via online catalog listings and customer support channels.