Reviews Analyzed
28
We Collect & Analyze Reviews
GDF Studio
Experiences & Reviews
GDF Studio is a direct-to-consumer home and outdoor furnishings brand that sells furniture and outdoor living products primarily through online channels. Typical product categories include outdoor seating, swings, fire pits and dining sets. Consumers researching GDF Studio commonly look for information about product durability, warranties, returns and customer service performance.
Overview & Key Metrics
Positive Sentiment
21%
Latest Review
29d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Many reviewers report slow, inadequate or disputed resolutions; a minority describe successful replacements or reimbursements after follow-up.
Share of mentions
Weak
21%
💰
Value for money
Some customers describe poor durability and feeling the purchase lacked long‑term value; a few note promotions or reimbursements improved perceived value.
Share of mentions
Mixed
4%
⚡
User experience
Experiences vary: several buyers praise fast shipping and easy assembly, while others report pickup, tracking and return logistics problems.
Share of mentions
Mixed
13%
🔧
Product quality
Reports frequently mention premature wear, cracking, rusting, peeling or missing parts across furniture and fire pit products.
Share of mentions
Weak
19%
📞
Communication
Multiple reviews describe poor responsiveness, deleted or ignored feedback and runarounds; a subset praises clear, timely replies and follow‑through.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions skew negative in the reviews: recurring complaints about product longevity and customer support outweigh positive resolution stories.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 28 verified reviews (July 2021 – October 2025).
Continued replacement incompetence.
"I ordered two hanging "egg" chairs that each come in four parts: top, bottom, left, and right pieces. I received two top and two bottom pieces as expe..."
Graham
External Source
Jul 14, 2021
Featured for: Repeated replacement failures
I purchased 2 Marietta 7 Piece Black Cast Aluminum Outdoor Dining Sets
"Shipping was surprisingly fast which came in two separate shipments as was clearly identified in their advertisement. Assembly was easy and all pieces..."
Ken Weldon
External Source
Jul 17, 2021
Featured for: Positive resolution and compensation
What a waste of money! Don't buy from here!
"I need to return my complete order because after a month of using it, the outdoor couch we got is coming apart at the seams, and the egg chair we got..."
Razmig Varsam
External Source
Jul 06, 2022
Featured for: Product failure and return logistics
Excellent customer service
"Excellent customer service and communication. We had an issue with a product and they ra..."
Larry B
External Source
Aug 11, 2023
Featured for: Clear example of good service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 28 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (8) · Quotes shortened · As of: October 2025
E
Eddie Bonilla
External Source
Sep 16, 2025
Bought the Isiah pouch swing with stand…
Bought the Isiah pouch swing with stand price was 579.00$swing was assembled end of march nice swing but by July it is already crac...
J
Jennifer Keen
External Source
Apr 14, 2025
Garbage!
Bought a pair of wicker lounge chairs, large and sturdy appearing, ~$450 for the pair, and less than a year after purchase, having been used only a ha...
H
Heidi Gabor
External Source
Jan 28, 2025
BUYER BEWARE!!!!
I bought a fire pit 14 months ago for a second home. It was used less than 20 times and now the knob doesn’t turn. Since it’s broke just outside their...
R
RJ
External Source
Nov 14, 2024
Buyers Beware... Sad experiece!
I bought the beige set less than a year ago and now, one of the chairs' gold trim is fading off. The armrest section of one of the chairs is showing d...
M
Michael K
External Source
Feb 08, 2024
Did not pay affiliate commission
Our company was their affiliate on the Impact affilia...
M
Mark
External Source
Jan 23, 2024
Company declined a replacement unit…
Company declined a replacement unit after 2 years. They do not offer parts to fix the poor quality furniture...
B
Brian T
External Source
Oct 02, 2023
Stay away- Terrible customer service
Stay away- Terrible customer service. Sent us a broken chair. We offered to keep/ fix the chair but we would like to...
L
Larry B
External Source
Aug 11, 2023
Excellent customer service
Excellent customer service and communication. We had an issue with a product and they ra...
J
John Remorenko
External Source
Jul 24, 2023
Fire Hazard - GDF studio Fire Pit …
GDF studio purchased supplied outdoor fire pit is a fire hazard; metal support stand rusted causing tank to collapse. Not durable. Was covered and las...
M
Megan Helmer
External Source
Jun 06, 2023
I have tried to get ahold of someone…
I have tried to get ahold of someone multiple times to be refunded for unsafe defectiv...
h
henry
External Source
Feb 07, 2023
absolutely horrible return process &…
absolutely horrible return process & customer support...
S
SMOKEY BOUDIN
External Source
Dec 14, 2022
Outdoor swing replaced after not standing up to weather
In 2020 I purchased Tyrell Outdoor Grey Finished Larch Wood Swinging Loveseat. The wood did not stand up to the weather. Within 2 years, one slat is s...
R
Razmig Varsam
External Source
Jul 06, 2022
What a waste of money! Don't buy from here!
I need to return my complete order because after a month of using it, the outdoor couch we got is coming apart at the seams, and the egg chair we got...
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Collected.reviews
Mar 29, 2022
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randall paulenich
External Source
Mar 22, 2022
Do not buy from this company
Do not buy from this company. False advertising on their fire pits. Claim they are gas when they are propane. Plus $160 more expensive on their websit...
Conclusion
Reviews of GDF Studio show a mix of experiences. Many customers report product durability problems—examples include cracking, rust and peeling within months to a year—and several describe difficulties getting warranty help or satisfactory returns. Other customers note prompt responses, replacement parts, or reimbursements when issues were escalated. If you consider buying, review warranty terms, document condition on delivery, keep all communications, and check seller and marketplace return policies before purchase.