Many reviews describe early structural and surface problems across products, such as cracking, peeling, fading, and rust. After these failures, many customers say warranty claims were denied or refund requests went unanswered. A smaller group reports fast shipping, smooth replacements, and helpful support. Some reviewers also raise separate issues about unpaid affiliate commissions and claims that negative reviews were removed.
Examples from available reviews (Jul 2021 – Feb 2026).
Gold trim faded within a year and support refused warranty assistance.
“the gold trim on one of the chairs is fading”
Company quickly resolved a product issue with excellent communication.
“Excellent customer service and communication.”
Affiliate commissions were earned but not paid by GDF Studio.
“GDF Studio did not pay earned commissions.”
Return pickup process led to stolen items and no refund received.
“the merchandise was left outside and it was stolen”
Many reviews describe refund requests left unresolved and warranty claims the company would not honor. Several customers say the offered fixes felt slow or limited, such as small discounts on defective items. A minority report quick replacements and straightforward, responsive support.
Repeated reports of products failing quickly lower the value for buyers who expected them to last longer. Reviewers point to rust, cracking, and deteriorating trim as key reasons for regret. In a few cases, discounts or replacement parts helped offset defects.
Customers mention trouble with returns, missing or incorrect parts, and one report of merchandise stolen during return pickup. Several reviewers describe the return process as difficult or inconvenient and say some items were uncomfortable. Others cite fast delivery and easy assembly as positives.
Multiple reviews describe materials and structures failing, including peeling, splitting, collapsed supports, and fading finishes. Reviewers report these problems across different product types. A few customers say they received replacement parts or full replacement items.
Some complaints focus on unpaid affiliate commissions and claims that the site removed critical reviews. A few reviewers also say the advertising around product features felt misleading. In contrast, several customers describe clear, helpful back-and-forth with support in positive experiences.
Reviews split sharply between very satisfied and very unhappy experiences. Several high-rated posts highlight fast service and problems that were resolved. Many low-rated reviews pair product failures with poor after-sales support.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Gold trim faded within a year and support refused warranty assistance.
“the gold trim on one of the chairs is fading”
Swing cracked within months and company refused to fix it.
“it is already cracking and splitting”
Wicker lounge chair fell apart within a year and manufacturer refused help.
“Garbage! And garbage customer satisfaction support.”
Fire pit stopped working after limited use and warranty had expired.
“It should last longer than one summer.”
Chair's gold trim faded within a year and support denied assistance.
“we can't assist with this request as it is not under warranty”
Affiliate commissions were earned but not paid by GDF Studio.
“GDF Studio did not pay earned commissions.”
Product peeled and broke and company refused replacement or parts.
“They do not offer parts to fix the poor quality furniture they offer.”
Received a broken chair and got an inadequate 5% discount offer.
“Their offer was to give a 5 percent discount and us to pay full price for the broken chair😂😂😂”
Company quickly resolved a product issue with excellent communication.
“Excellent customer service and communication.”
Propane fire pit rusted and collapsed after 2.5 summers.
“metal support stand rusted causing tank to collapse”
Repeated attempts to get a refund for defective chairs were ignored.
“I have tried to get ahold of someone multiple times to be refunded for unsafe defective chairs.”
Terrible return process and customer support prompted vow not to buy again.
“absolutely horrible return process & customer support”
Wood swing deteriorated but company eventually sent a replacement.
“the company sent me a replacement swing”
Return pickup process led to stolen items and no refund received.
“the merchandise was left outside and it was stolen”
Fire pits were advertised misleadingly and returns required freight payment.
“False advertising on their fire pits.”
Sofa was uncomfortable and return/shipping process was poorly handled.
“this sofa is about the worst thing we've ever experienced”
Reviewer saw critical review deleted from site and distrusts review authenticity.
“They delete from their site reviews critical of products.”
Fast delivery and great support, reviewer loved promotions.
“Great support, fast delivery.”
Item shed badly and return process was slow and inconvenient.
“Gdfstudio has finally refunded this item.”
I ordered Adirondack Chairs that I wanted to gift my newly married friend and it actually arrived with broken metal screws. Surprisingly, when I notified the sales associates via email, GDF Studio offered to send a replacement of the faulty parts at no extra cost. The replacement parts arrived in roughly a week via FedEx and I was very pleased that they were well packaged with no damage. The company also offered timely responses and excellent communication. While I was a little bit disappointed, I will gladly do business with them again and even recommend them. Furthermore, to err is human. Right?
Fast shipping, easy assembly, and company compensated for minor defects.
“GDFStudio offered to replace the products at no cost.”
Company repeatedly sent wrong parts and failed to resolve missing pieces.
“It wasn't even the right NUMBER of parts.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
GDF Studio runs an online store selling home and outdoor furniture and decor. Product pages list specs, dimensions, photos, and assembly instructions. Shoppers order through an online checkout with shipping options and tracking updates. The company also lists customer service contacts, plus details on warranties and replacement parts.