Customers mainly describe unresponsive support and order issues that never get resolved. Several mention billing errors, returns that stall, and items that were never shipped. One reviewer praises the pajamas for soft, durable fabric and thoughtful design. Complaints about service and communication far outweigh product praise.
Examples from available reviews (Aug 2022 – Mar 2026).
Claims site is misleading, no responses, and items not shipped.
“Gelato Pique US uses fake photos to make it seem like you're buying from an upscale shop.”
Customer reports no support and inability to return items.
“ZERO customer service; ZERO assistance with return.”
Customer reports repeated charges, lost item, and poor refund handling.
“If I could give 0 stars, I would.”
Purchased luxury pajamas; soft, durable fabric and detailed stylish design.
“The fabric of the pajamas is incredibly soft and comfortable against my skin.”
Reviewers repeatedly describe missing customer service and returns that don’t go through. Multiple posts mention charge disputes, lost orders, and slow refunds. None of the reviews share a positive service experience.
Most complaints center on incorrect or repeated charges and refunds that never get resolved. One reviewer highlights comfort, but there’s little said about price or overall value. Money issues and return problems largely shape views of value.
Customers report fulfillment and shipping problems, including items that never arrive. One reviewer says the website’s presentation gives a misleading impression of who the seller is. Few comments speak directly to navigation or checkout.
One review praises the pajamas for soft, durable fabric and stylish details. That positive take stands alone amid mostly service-related complaints. No other product defects or quality problems are mentioned.
Several reviewers say support never responded. Customers describe the company as silent when they try to return items or resolve disputes. Communication problems show up as a leading theme.
The reviews contrast one note of product comfort with widespread breakdowns in operations. For most reviewers, order handling and customer service problems drive the overall impression. The set skews toward negative end-to-end experiences despite at least one favorable product comment.
For each review, the core experience based on original source reviews.
Sources: bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Claims site is misleading, no responses, and items not shipped.
“Gelato Pique US uses fake photos to make it seem like you're buying from an upscale shop.”
Customer reports no support and inability to return items.
“ZERO customer service; ZERO assistance with return.”
Customer reports repeated charges, lost item, and poor refund handling.
“If I could give 0 stars, I would.”
I recently purchased a pair of luxury pajamas from Gelato Pique and I must say, the experience was quite delightful. From their range of colors and styles, it was easy to find exactly what I was looking for.
The fabric of the pajamas is incredibly soft and comfortable against my skin. They are also very durable which gives me reassurance that they will last for a long time even with frequent use.
I appreciate the attention to detail in their designs such as unique buttons, modern cuts, and subtle embroidery work. It really sets them apart from other brands in terms of style.
Overall, my experience with Gelato Pique has been wonderful- from browsing through their website to purchasing my product. The quality of their luxury pajamas paired with top-notch customer service has made me a happy customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gelato Pique is a loungewear brand that designs and sells pajamas, robes, and homewear. It sells through its online store and branded retail locations. Product pages usually list materials, care instructions, and sizing details. The brand promotes seasonal collections and partners on limited releases of apparel and accessories.