Review data available here is limited to a single detailed customer account that highlights soft, durable fabrics and design details such as unique buttons and embroidery. The reviewer also reports a smooth website shopping experience and describes customer service positively. For consumers prioritizing fabric feel and construction, this review points to strengths in those areas; however, there is no information on pricing or communication specifics in this sample. If you need broader evidence, check multiple reviews and product descriptions, and review return or sizing policies before purchase.
Examples from available reviews (Aug 2022 – Feb 2026).
Purchased luxury pajamas; soft, durable fabric and detailed stylish design.
“The fabric of the pajamas is incredibly soft and comfortable against my skin.”
Single reviewer describes customer service as "top-notch" and experienced a smooth purchase process, highlighting helpfulness during browsing and checkout.
No explicit comments on price or value in the review; the reviewer focuses on fabric quality, durability, and design rather than cost.
Reviewer reports easy browsing and straightforward online purchasing, describing the website-to-checkout flow as smooth and simple.
Reviewer notes very soft, comfortable fabric, durable construction, and attention to design details like unique buttons and subtle embroidery.
The review does not provide details about communications such as order updates or response times; only general praise for customer service is given.
Reviewer summarizes the overall experience as positive and states the combination of product quality and customer service left them satisfied.
For each review, the core experience based on original source reviews.
Sources: bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Claims site is misleading, no responses, and items not shipped.
“Gelato Pique US uses fake photos to make it seem like you're buying from an upscale shop.”
Customer reports no support and inability to return items.
“ZERO customer service; ZERO assistance with return.”
Customer reports repeated charges, lost item, and poor refund handling.
“If I could give 0 stars, I would.”
I recently purchased a pair of luxury pajamas from Gelato Pique and I must say, the experience was quite delightful. From their range of colors and styles, it was easy to find exactly what I was looking for.
The fabric of the pajamas is incredibly soft and comfortable against my skin. They are also very durable which gives me reassurance that they will last for a long time even with frequent use.
I appreciate the attention to detail in their designs such as unique buttons, modern cuts, and subtle embroidery work. It really sets them apart from other brands in terms of style.
Overall, my experience with Gelato Pique has been wonderful- from browsing through their website to purchasing my product. The quality of their luxury pajamas paired with top-notch customer service has made me a happy customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gelato Pique is a fashion brand that specializes in loungewear and sleepwear, including pajamas, robes, and related homewear. It is commonly searched by consumers interested in soft fabrics, relaxed silhouettes, and detail-focused designs. When researching Gelato Pique, shoppers typically look for product materials, construction, fit information, and customer service or shopping experience details.