Reviews Analyzed
21
We Collect & Analyze Reviews
Gentle Herd
Experiences & Reviews
Gentle Herd is an e-commerce apparel brand commonly associated with knitwear and cashmere-style garments sold online. When researching the company, consumers should verify material authenticity, shipping and return policies, and payment protection options. Look for independent third-party information about sourcing, certifications, and buyer protections before purchasing.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
27d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviewers reported unresponsive or unhelpful customer service, missed refunds and unresolved returns; a small number described prompt, helpful replies.
Share of mentions
Weak
20%
💰
Value for money
A few buyers found sale prices acceptable, but several said items felt overpriced given poor materials, fit issues, or mismatched expectations.
Share of mentions
Weak
4%
⚡
User experience
A minority praised site navigation and tracking pages; multiple reviewers said product images and descriptions misrepresented items or sizing.
Share of mentions
Weak
9%
🔧
Product quality
Numerous reports of low-quality materials, incorrect fabrics, poor stitching, sizing problems and items not matching photos; a few buyers praised specific garments.
Share of mentions
Weak
19%
📞
Communication
Frequent complaints about delayed or missing shipments, inaccurate or conflicting tracking numbers, and unanswered order-status emails.
Share of mentions
Weak
22%
⭐
Overall experience
Most reviews convey negative overall experiences—non-delivery, quality problems and unreturned refunds; a small portion reports satisfactory purchases and shipping.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – October 2025).
A Luxurious Experience: My Review of Gentle Herd
"I recently purchased a cashmere sweater from Gentle Herd and found the overall experience to be quite delightful. The website was easy to navigate, and I appreciated the wide range of options available for both men and women. What stood out most to me was the quality of their products. The sweater I received was soft and luxurious, embodying everything that makes cashmere such a sought-after material. Additionally, there were no loose threads or imperfections in the garment - it truly exceeded my expectations. Another positive aspect of my shopping experience with Gentle Herd was their excellent customer service. They promptly answered all of my questions regarding sizing and fit, ensuring that I selected the perfect item for me. Overall, I would highly recommend Gentle Herd for anyone looking to invest in high-quality cashmere clothing. Their attention to detail ensures customers receive only top-notch products backed by unmatched customer service."
Darwin
Collected.reviews
Aug 29, 2022
Featured for: Positive product and customer-service example
Really nice coats
"I've made several purchases. Two coats. They are absolutely beautiful. Shipping was fine and tracking information for each of these purchases was easy..."
F L
Trustpilot
Oct 01, 2025
Featured for: Positive purchase with tracking details
DO NOT BUY - TERRIBLE QUALITY
"DO NOT BUY - VERY POOR QUALITY, WILL TAKE MONEY and NO CUSTOMER SERVICE 1. Items are inconsistent in size and materials (ordered same pair different c..."
Margaret Le
Trustpilot
Oct 01, 2025
Featured for: Detailed quality complaint and no support
This company is a SCAM!!!!
"This company is a SCAM!!!!! They lie about shipping orders, provide false "tracking numbers" and do not have a phone number for any sort of customer s..."
Heidi
Trustpilot
Oct 01, 2025
Featured for: False tracking and non-delivery report
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
G
Gillian wilson
trustpilot.com
Oct 01, 2025
The Cashmere Jumper is not even cashmere
I ordered an Oversized Cashmere Boatneck Sweater from Gentle Herd. It arrived and looks nothing like the image portrayed, is poorly m...
D
Dana
trustpilot.com
Oct 01, 2025
No refund for item never shipped
I ordered from this site many times. Though it usually took several weeks to receive, I have been happy with the products overall. My last order inclu...
m
maryan orr
trustpilot.com
Oct 01, 2025
I ordered a pair of cashmere pants…
I ordered a pair of cashmere pants January 2024 it is now September 2024. I have been dealing with gentle herd for about 4 years slow but always recei...
A
Anne Derham
trustpilot.com
Oct 01, 2025
Total rubbish Cashmere
Cashmere? Yes. Quality? Absolutely NOT! Appallingly poor...
G
GL
trustpilot.com
Oct 01, 2025
This website is a scam
This website is a scam. I spent over $100 and they never sent my order. I got an email it had shipped and that was it. It has been over sic...
J
Jennifer Bautovich
trustpilot.com
Oct 01, 2025
Do not use Gentle Herd
I put in an order for a cashmere jumper and a green wool vest $180. I did not receive anything or had any response to my emails. I ordered on May 23rd...
h
hung cheung
trustpilot.com
Oct 01, 2025
I placed an order with Gentleherd on Jun-02, 2024
I placed an order with Gentleherd on June 2, 2024 but have not received any response to my multiple email checking about the status of my order. I ema...
c
customer
trustpilot.com
Oct 01, 2025
This website is a scam.
This website is a scam. The quality is horrendous. Sleeves are too short. Color is off. I tried to st...
T
TheSTBvideos
trustpilot.com
Oct 01, 2025
Bad communication and no money back
I ordered 60 days ago from the Netherlands and i still didnt receive any package. Gentleherd just stopped responding to my e...
C
Concerned
trustpilot.com
Oct 01, 2025
Quick to take your money ordered item…
Quick to take your money ordered item on 12-2 they just cancel...
T
Troy Graham
trustpilot.com
Oct 01, 2025
This website is a scam
This website is a scam. The jacket looks nothing like this, took about 2...
S
Shahad A
trustpilot.com
Oct 01, 2025
Late delivery, Poor quality
I placed the order on 11-27 and received it on 12-30. The item shipped from China and the tracking information was not accurate. The quality of the sw...
H
Heidi
trustpilot.com
Oct 01, 2025
This company is a SCAM!!!!
This company is a SCAM!!!!! They lie about shipping orders, provide false "tracking numbers" and do not have a phone number for any sort of customer s...
M
Margaret Le
trustpilot.com
Oct 01, 2025
DO NOT BUY - TERRIBLE QUALITY
DO NOT BUY - VERY POOR QUALITY, WILL TAKE MONEY and NO CUSTOMER SERVICE 1. Items are inconsistent in size and materials (ordered same pair different c...
F
F L
trustpilot.com
Oct 01, 2025
Really nice coats
I've made several purchases. Two coats. They are absolutely beautiful. Shipping was fine and tracking information for each of these purchases was easy...
A
Amrita Kaur
trustpilot.com
Oct 01, 2025
Cheap quality
Stuff usually takes 2 -3 months to arrive and poorly packaged with items stuffed into packaged and wrinkled. Most importantly really...
B
BJ Blasingame
trustpilot.com
Oct 01, 2025
Every step was painful
Every step was painful. Delayed shipment. Poor quality clothing. Sizing and cut issues. Return of merchandise took days once it arrived at return site...
A
Alexandra Fridman
trustpilot.com
Oct 01, 2025
Terrible customer service
Terrible customer service ! It’s been 6 weeks not receiving...
R
Robet Williams
trustpilot.com
Oct 01, 2025
This is a scam site beware ⚠️⚠️⚠️
I purchased 3 dresses on July 1 and two days later I received and email that my order had shipped with an additional email from Gentle Herd stating th...
M
M. Sharp
trustpilot.com
Oct 01, 2025
Avoid, read the negative reviews!
I purchased two dresses on June 25th and two days later I received and email that my order had shipped with an additional email from Gentle Herd stati...
Conclusion
Across the reviewed feedback, the most frequent issues are late or missing shipments, unresponsive customer service, and concerns about product quality or material authenticity. Multiple reviewers described long delivery times, inaccurate or conflicting tracking information, and difficulty obtaining refunds. A minority of customers reported positive outcomes—specific coats and orders with clear tracking and prompt replies. If you consider buying, confirm payment protection, check shipping timelines, and verify the return/refund policy before purchase.