Many reviewers say their orders never arrived or showed up long after purchase. Several customers report clothes that look different from the website and feel lower quality than the label suggests. A small number of buyers describe soft, good-looking sweaters and coats that matched expectations.
Examples from available reviews (Aug 2022 – Mar 2026).
Order placed in January still not received and emails unanswered.
“the email address is not responding”
Sweater arrived poor quality, not actual cashmere and unlike images.
“is not even cashmere!”
Company provided false tracking, took payment but did not deliver order.
“provide false "tracking numbers”
The cashmere sweater was soft, luxurious, and exceeded expectations.
“The sweater I received was soft and luxurious”
Reviewers repeatedly describe being charged without receiving their items, along with shipments that were delayed or canceled. Several say refunds never arrived and claim the seller provided false tracking information.
Many customers say the quality falls short of the price and the material claims, especially on items marketed as cashmere. Mentions of good value are rare and usually tied to praise for a specific garment.
Buyers report long waits for delivery, partial orders, and items arriving in the wrong color or with very short sleeves. Several reviews mention inconsistent sizing and clothes that don’t match the online photos.
Multiple reviewers say items labeled as cashmere had poor construction, cheap-feeling fabric, or no tags showing fiber content. A small subset describe truly soft, luxurious sweaters and attractive coats.
Numerous reviewers say emails got no reply and return requests were ignored. Some also claim the company sent misleading or made-up documents and tracking messages.
The reviews show a clear split: many one-star comments focus on non-delivery, poor materials, and silent support, while a few four-star reviews praise specific items. Negative experiences make up most of the feedback, with positive notes limited to particular products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
One jumper pilled badly and another was undersized; company unresponsive.
“It looked like a childs jumper!”
Sweater arrived poor quality, not actual cashmere and unlike images.
“is not even cashmere!”
Vendor did not respond to refund requests after item unavailable.
“No reply.”
Order placed in January still not received and emails unanswered.
“the email address is not responding”
Product claimed cashmere but was very poor quality manufacturing.
“Quality? Absolutely NOT!”
Company charged money but never shipped order or refunded.
“they never sent my order.”
Received only one item late, not cashmere; no email responses.
“it is not cashmere and no tags on it.”
Multiple emails went unanswered and the order was not shipped.
“I still have not received a reply or had my order shipped.”
Product poor quality and return emails were ignored by company.
“I tried to start a return and simply got ghosted despite my numerous emails.”
Order not received and company stopped responding, no refund.
“Gentleherd just stopped responding to my emails”
Order canceled due to logistics and no refund issued yet.
“no refund yet”
Jacket differed from pictures, arrived late and had very short sleeves.
“The jacket looks nothing like this”
Item shipped late from China with inaccurate tracking and low quality.
“The quality of the sweater is much lower than what it looks like on the website”
Company provided false tracking, took payment but did not deliver order.
“provide false "tracking numbers”
Items are inconsistent in size and very poor quality overall.
“VERY POOR QUALITY”
Overall positive experience: beautiful coats and adequate shipping despite one delay.
“They are absolutely beautiful.”
Long delivery times and very poor product quality for the price.
“really really poor quality for the price.”
Delayed shipment, poor quality, and misleading refund communication caused problems.
“They even sent me false document showing it was in my nonexistent Pay Pal account.”
No response to emails and no tracking; order not received after six weeks.
“No reply to emails”
Partial shipment and promised refunds not received; emails ignored.
“I haven’t received the refund for the dresses I didn’t receive.”
Received one dress different color and no refund for out-of-stock item.
“it doesn’t match the color on their site”
I recently purchased a cashmere sweater from Gentle Herd and found the overall experience to be quite delightful. The website was easy to navigate, and I appreciated the wide range of options available for both men and women.
What stood out most to me was the quality of their products. The sweater I received was soft and luxurious, embodying everything that makes cashmere such a sought-after material. Additionally, there were no loose threads or imperfections in the garment - it truly exceeded my expectations.
Another positive aspect of my shopping experience with Gentle Herd was their excellent customer service. They promptly answered all of my questions regarding sizing and fit, ensuring that I selected the perfect item for me.
Overall, I would highly recommend Gentle Herd for anyone looking to invest in high-quality cashmere clothing. Their attention to detail ensures customers receive only top-notch products backed by unmatched customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gentle Herd runs an online shop selling knitwear, including sweaters, coats, and jackets. Product pages usually list materials, show multiple photos, and offer size charts. Shoppers can buy through the website with common online payment options. Each product page includes care instructions and garment details.