Across the reviewed feedback, the most frequent issues are late or missing shipments, unresponsive customer service, and concerns about product quality or material authenticity. Multiple reviewers described long delivery times, inaccurate or conflicting tracking information, and difficulty obtaining refunds. A minority of customers reported positive outcomes—specific coats and orders with clear tracking and prompt replies. If you consider buying, confirm payment protection, check shipping timelines, and verify the return/refund policy before purchase.
Examples from available reviews (Aug 2022 – Feb 2026).
The cashmere sweater was soft, luxurious, and exceeded expectations.
“The sweater I received was soft and luxurious”
Overall positive experience: beautiful coats and adequate shipping despite one delay.
“They are absolutely beautiful.”
Items are inconsistent in size and very poor quality overall.
“VERY POOR QUALITY”
Company provided false tracking, took payment but did not deliver order.
“provide false "tracking numbers”
Most reviewers reported unresponsive or unhelpful customer service, missed refunds and unresolved returns; a small number described prompt, helpful replies.
A few buyers found sale prices acceptable, but several said items felt overpriced given poor materials, fit issues, or mismatched expectations.
A minority praised site navigation and tracking pages; multiple reviewers said product images and descriptions misrepresented items or sizing.
Numerous reports of low-quality materials, incorrect fabrics, poor stitching, sizing problems and items not matching photos; a few buyers praised specific garments.
Frequent complaints about delayed or missing shipments, inaccurate or conflicting tracking numbers, and unanswered order-status emails.
Most reviews convey negative overall experiences—non-delivery, quality problems and unreturned refunds; a small portion reports satisfactory purchases and shipping.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
One jumper pilled badly and another was undersized; company unresponsive.
“It looked like a childs jumper!”
Sweater arrived poor quality, not actual cashmere and unlike images.
“is not even cashmere!”
Vendor did not respond to refund requests after item unavailable.
“No reply.”
Order placed in January still not received and emails unanswered.
“the email address is not responding”
Product claimed cashmere but was very poor quality manufacturing.
“Quality? Absolutely NOT!”
Company charged money but never shipped order or refunded.
“they never sent my order.”
Received only one item late, not cashmere; no email responses.
“it is not cashmere and no tags on it.”
Multiple emails went unanswered and the order was not shipped.
“I still have not received a reply or had my order shipped.”
Product poor quality and return emails were ignored by company.
“I tried to start a return and simply got ghosted despite my numerous emails.”
Order not received and company stopped responding, no refund.
“Gentleherd just stopped responding to my emails”
Order canceled due to logistics and no refund issued yet.
“no refund yet”
Jacket differed from pictures, arrived late and had very short sleeves.
“The jacket looks nothing like this”
Item shipped late from China with inaccurate tracking and low quality.
“The quality of the sweater is much lower than what it looks like on the website”
Company provided false tracking, took payment but did not deliver order.
“provide false "tracking numbers”
Items are inconsistent in size and very poor quality overall.
“VERY POOR QUALITY”
Overall positive experience: beautiful coats and adequate shipping despite one delay.
“They are absolutely beautiful.”
Long delivery times and very poor product quality for the price.
“really really poor quality for the price.”
Delayed shipment, poor quality, and misleading refund communication caused problems.
“They even sent me false document showing it was in my nonexistent Pay Pal account.”
No response to emails and no tracking; order not received after six weeks.
“No reply to emails”
Partial shipment and promised refunds not received; emails ignored.
“I haven’t received the refund for the dresses I didn’t receive.”
Received one dress different color and no refund for out-of-stock item.
“it doesn’t match the color on their site”
I recently purchased a cashmere sweater from Gentle Herd and found the overall experience to be quite delightful. The website was easy to navigate, and I appreciated the wide range of options available for both men and women.
What stood out most to me was the quality of their products. The sweater I received was soft and luxurious, embodying everything that makes cashmere such a sought-after material. Additionally, there were no loose threads or imperfections in the garment - it truly exceeded my expectations.
Another positive aspect of my shopping experience with Gentle Herd was their excellent customer service. They promptly answered all of my questions regarding sizing and fit, ensuring that I selected the perfect item for me.
Overall, I would highly recommend Gentle Herd for anyone looking to invest in high-quality cashmere clothing. Their attention to detail ensures customers receive only top-notch products backed by unmatched customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gentle Herd is an e-commerce apparel brand commonly associated with knitwear and cashmere-style garments sold online. When researching the company, consumers should verify material authenticity, shipping and return policies, and payment protection options. Look for independent third-party information about sourcing, certifications, and buyer protections before purchasing.