The provided reviews show German Slippers can deliver quality slippers on time but that returns and refunds are a recurring pain point. One reviewer waited nine days without a refund; another reported paying $38 in return shipping plus a $58 restocking fee, totaling $96 to try the product. Prospective buyers should read the return policy carefully and factor return shipping and restocking fees into the total cost. If sizing is uncertain, consider ordering conservatively and contact customer service promptly if a return is needed.
Examples from available reviews (Nov 2021 – Feb 2026).
Slippers were good, but the returns process lacked communication and delayed refund.
“Horrible return process.”
Returns were costly and customer service delayed processing my refund.
“returns are at your expense ($38 cheapest) and then they charge a restocking fee ($58)”
Delivery is noted as timely by at least one reviewer, but return handling and refund processing are consistently criticized as slow or problematic.
Some reviewers cite low prices and good product value, while others report return shipping and restocking fees that substantially increase their net cost.
No comments on website or app usability in these reviews; feedback focuses on ordering outcomes, returns, and costs rather than digital experience.
Product materials and overall slipper quality are described positively by one reviewer, but fit and sizing issues caused multiple returns for another.
Both reviews describe poor post-purchase communication: delayed replies and missing updates about return status and refund processing.
Overall impressions are mixed to negative: product quality and delivery can be acceptable, but costly or slow return handling harms the experience.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Returns were costly and customer service delayed processing my refund.
“returns are at your expense ($38 cheapest) and then they charge a restocking fee ($58)”
Horrible return process. Though German Slippers deliver quality slippers in a wide range at low cost and on time, they need to upgrade how to handle returns. Bought six pairs of ballerina slippers and two boiled wool slippers, but four pairs were too big for my kids. I made sure I notified them real quick before the fourteen days stipulated in their return policy elapsed. After eight days, I had sent back the sippers. The company's customer care rep assured me that the issue would be looked into professionally, and he would get back as soon as possible. I waited for an email notifying me of the progress, but there was no communication. Again, I contacted them and got a similar response. Today is the ninth day I'm yet to be refunded.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
German Slippers is a footwear retailer focused on slippers and indoor shoes, primarily serving consumers through online sales channels. Shoppers researching this brand typically evaluate fit, materials, shipping, return policies, and after-sales handling when comparing options.