Reviews show contrasting experiences with Giant Teddy. Some customers report receiving well-made, soft life-size bears and find the website and gift-certificate options convenient. Other feedback highlights serious issues with personalized orders — including missing personalization, a defective item, and disputes over return shipping costs. Prospective buyers should review the company’s personalization terms and return policy carefully, and consider contacting customer service before ordering customized items.
Examples from available reviews (Jul 2022 – Feb 2026).
Product arrived soft, well-made and purchasing was easy.
“The bear is soft, cuddly, and well-made.”
Product arrived without personalization and return shipping was refused.
“The bear came without personalization”
One review reports refusal to cover return shipping for an incomplete personalized bear, indicating issues with returns handling and policy enforcement.
A reviewer reported paying $60 return shipping for a product that did not meet needs, suggesting a poor value outcome for that purchase.
One reviewer described the website checkout as simple and convenient, while another experienced unmet personalization expectations during purchase.
Reports vary: a life-size bear described as soft and well-made, contrasted with a personalized bear that arrived incomplete or defective.
A reviewer states personalization options were falsely represented and could not be fulfilled, indicating a breakdown in pre-purchase communication.
Overall impressions split: one reviewer recommends the company for quality gifts; another labels the experience a failure when personalization went wrong.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Product arrived without personalization and return shipping was refused.
“The bear came without personalization”
I recently purchased a life-size teddy bear from Giant Teddy as a gift for my niece's 5th birthday. I was pleasantly surprised with the quality of the product when it arrived at my doorstep. The bear is soft, cuddly, and well-made.
What impressed me most, however, was the ease and convenience of purchasing through their website. The process was simple and straightforward. Additionally, their gift certificate option made it easy to give an amazing present without worrying about shipping details or timing.
Overall, I highly recommend Giant Teddy to anyone looking for a high-quality stuffed animal or seeking an easy way to purchase gifts online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Giant Teddy is an online retailer specializing in oversized stuffed animals and related gift products. The site typically lists product descriptions, personalization options, and gift certificate choices so shoppers can select ready-made or customized items. Customers interact via the company website to order and arrange delivery; return and personalization policies are handled through the retailer's customer-service channels.