Reviews Analyzed
8
We Collect & Analyze Reviews
Gigi Pip
Experiences & Reviews
Gigi Pip is a consumer fashion brand focused on hats and headwear, selling through an online storefront and retail partners. The brand is known for a range of hat styles for men and women and offers direct-to-consumer ordering, returns, and customer support channels.
Overview & Key Metrics
Positive Sentiment
25%
Latest Review
23d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Most reviewers report poor or non-responsive customer service and unresolved order problems; a small number note helpful returns or fast service.
Share of mentions
Weak
25%
💰
Value for money
Very few reviews mention price or perceived value, so no clear signal on whether products are seen as good value for money.
Share of mentions
Mixed
0%
⚡
User experience
Several shoppers describe payment, ordering, shipping, and fulfillment issues; some mention straightforward shopping and timely delivery.
Share of mentions
Weak
19%
🔧
Product quality
A few reviews praise hat quality, while others report dents or blemishes on received items; sample size is small.
Share of mentions
Mixed
9%
📞
Communication
Multiple reviewers say emails and messages went unanswered and that they received no updates; one reviewer described positive customer service.
Share of mentions
Weak
22%
⭐
Overall experience
Overall impressions skew negative in these reviews due to unresolved orders, shipping delays, and lack of responses; some customers report positive experiences.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 8 verified reviews (December 2021 – October 2025).
CAPRI BRN-MED-055
"I buy my hats from Gigi Pip as they have been in the market for some time but they offer a wide range of uniquely designed and stylish hats. They do have some hats that I was not able to find anywhere else. My experience with them has always been very nice: easy shopping, fast shipping, amazing customer service and quality products. Recently placed an order for 6 CAPRI BRN-MED-055 straw hats for my mum and sisters. They were delivered on time and they were very excited about the surprise. My two sisters have already placed their orders. Looking forward to my husbands birthday so that I will get one for him. "
Alycia Roberts
Collected.reviews
Dec 15, 2021
Featured for: Positive service, fast shipping, quality hats
My Review of Gigi Pip
"My Review of Gigi Pip I had to place my order four times because their payment platform kept saying that my payment was not approved or validated, onl..."
Clara Bergoend
Trustpilot
Oct 01, 2025
Featured for: Payment errors, multiple orders, no response
No shipping after weeks
"No shipping after weeks, no answer to any message and no..."
Ronan RIGAUD
Trustpilot
Oct 01, 2025
Featured for: No shipping, no responses, refund issues
Nine hats!!!
"I bought 9 hats from this company. I believe that's why they probably respond to me. This review is for the last hat I purchased. I ordered the Black..."
Crystal Clark
Trustpilot
Oct 01, 2025
Featured for: Repeated blemishes; refunds/credits accepted
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 8 reviews
All Customer Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Juju Muñoz
trustpilot.com
Oct 01, 2025
I purchase two hats and an accessory
I purchase two hats and an accessory, one hat was for me and the other for my mother. We received the hats- they’re big on both of us and to add on- t...
C
Clara Bergoend
trustpilot.com
Oct 01, 2025
My Review of Gigi Pip
My Review of Gigi Pip I had to place my order four times because their payment platform kept saying that my payment was not approved or validated, onl...
C
Crystal Clark
trustpilot.com
Oct 01, 2025
Nine hats!!!
I bought 9 hats from this company. I believe that's why they probably respond to me. This review is for the last hat I purchased. I ordered the Black...
A
Aiesha Ijewere
trustpilot.com
Oct 01, 2025
The worst customer service I’ve ever experienced…
The worst customer service I’ve ever experienced, as in - there is none. They won...
p
pati deVries
trustpilot.com
Oct 01, 2025
Time to contact better business bureau
Customer service is a joke - No return emails, no chat, no return phone calls since Feb 13th. Th...
R
Ronan RIGAUD
trustpilot.com
Oct 01, 2025
No shipping after weeks
No shipping after weeks, no answer to any message and no...
J
Jacqueline Mccloud
trustpilot.com
Oct 01, 2025
I am customer who has not received my…
I am customer who has not received my item. I was told by the customer service representative that is delayed and your job to wait. This is confusing...
A
Alycia Roberts
Collected.reviews
Dec 15, 2021
CAPRI BRN-MED-055
I buy my hats from Gigi Pip as they have been in the market for some time but they offer a wide range of uniquely designed and stylish hats. They do have some hats that I was not able to find anywhere else. My experience with them has always been very nice: easy shopping, fast shipping, amazing customer service and quality products. Recently placed an order for 6 CAPRI BRN-MED-055 straw hats for my mum and sisters. They were delivered on time and they were very excited about the surprise. My two sisters have already placed their orders. Looking forward to my husbands birthday so that I will get one for him.
Conclusion
Reviews in this sample show a split between customers who received timely delivery and those who experienced payment, shipping, or responsiveness problems. Several reviewers report attempts to contact the company went unanswered, while a smaller group notes successful returns or store credit. If you consider buying, check the seller’s published shipping and return policies, save order confirmations, and monitor payment authorizations closely. For large or multiple-item orders, consider ordering one item first or contacting support in advance to confirm fulfillment options.