Reviews in this sample show a split between customers who received timely delivery and those who experienced payment, shipping, or responsiveness problems. Several reviewers report attempts to contact the company went unanswered, while a smaller group notes successful returns or store credit. If you consider buying, check the seller’s published shipping and return policies, save order confirmations, and monitor payment authorizations closely. For large or multiple-item orders, consider ordering one item first or contacting support in advance to confirm fulfillment options.
Examples from available reviews (Dec 2021 – Feb 2026).
Consistently positive shopping experience with timely delivery and good products.
“easy shopping, fast shipping, amazing customer service and quality products.”
Payment processed multiple times and customer service refused assistance.
“only to end up approving all four orders at once in the end.”
Order never shipped and company did not respond or refund.
“No shipping after weeks, no answer to any message and no refund.”
Received multiple blemished hats and obtained store credit instead.
“On three separate occasions I received BLEMISHED Raine hats.”
Most reviewers report poor or non-responsive customer service and unresolved order problems; a small number note helpful returns or fast service.
Very few reviews mention price or perceived value, so no clear signal on whether products are seen as good value for money.
Several shoppers describe payment, ordering, shipping, and fulfillment issues; some mention straightforward shopping and timely delivery.
A few reviews praise hat quality, while others report dents or blemishes on received items; sample size is small.
Multiple reviewers say emails and messages went unanswered and that they received no updates; one reviewer described positive customer service.
Overall impressions skew negative in these reviews due to unresolved orders, shipping delays, and lack of responses; some customers report positive experiences.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (8) · Reviews (1) · Quotes shortened · As of: February 2026
Contacted customer service about wrong shipping address and got no reply.
“The shipment was sent to the wrong address.”
Gifting experience was personalized and guests loved the hats.
“The hats were beautifully crafted and incredibly stylish”
Reviewer praises styles and quality, receives many compliments.
“The greatest STYLES and the best quality”
Received wrong-sized hat and return process remains unresolved.
“The hat is as pretty but wrong size and the return process still not done😞.”
Hat straps failed and hat kept falling out; not worth the price.
“hat fell out multiple times walking around the airport.”
Team and hats provided amazing quality for hat bar experiences.
“The team and the hats and accessories are amazing quality.”
Hat fits slightly large but adjustable band makes it fit well.
“it fits a bit larger than anticipated but the adjustable band makes it right.”
Exchange was easy and customer service was excellent.
“the process could not have been easier.”
Second purchase; reviewer finds hats exceptional and is very happy.
“These hats are absolutely exceptional and gorgeous!”
Order delayed by weather and no delivery updates available.
“Hasn’t gotten here yet and can’t get updates on delivery because of the weather.”
Loves hat and praises helpful customer service and accessory.
“Gigi pip has great customer service and are so willing to help.”
Luca pencil brim hat flatters face and comes in multiple colors.
“The Luca pencil brim hat is my favorite of all Gigi Pip hats.”
Product met expectations and was very nice.
“As expected. Very nice.”
Hat fit and material were perfect.
“The fit and material is perfection!”
Reviewer is obsessed with the hat and brand.
“Absolutely obsessed with this hat!!”
Became a collector, owns many hats and loves them daily.
“I now have 13!!!”
Loves five hats and a fur headband; wants a cherry red boater.
“Love my 5 hats and fur head band .. would love a cherry red boater 😉”
Hat fits perfectly even with thick hair; only hats that work.
“Your hats are the only ones that work for me.”
Long-term customer with many hats; appreciates wide style selection.
“Gigi Pip just has so many more styles and colors of hats to choose from.”
Hatband was too short and required improvised chain extension.
“it was a tad short and I had to improvise adding chain extension.”
Returned hat but refund delayed despite return received.
“I have yet to receive a refund.”
Hats arrived damaged and customer service did not respond.
“they have not replied nor helped me whatsoever.”
Payment processed multiple times and customer service refused assistance.
“only to end up approving all four orders at once in the end.”
Received multiple blemished hats and obtained store credit instead.
“On three separate occasions I received BLEMISHED Raine hats.”
Customer service is unresponsive and does not reply.
“They won’t reply to your emails, or follow up on messages despite them taking your money!”
Customer service is unresponsive; reviewer plans BBB complaint.
“Customer service is a joke - No return emails, no chat, no return phone calls since Feb 13th.”
Order never shipped and company did not respond or refund.
“No shipping after weeks, no answer to any message and no refund.”
Item not received and customer service told reviewer to just wait.
“I am customer who has not received my item.”
I buy my hats from Gigi Pip as they have been in the market for some time but they offer a wide range of uniquely designed and stylish hats. They do have some hats that I was not able to find anywhere else. My experience with them has always been very nice: easy shopping, fast shipping, amazing customer service and quality products. Recently placed an order for 6 CAPRI BRN-MED-055 straw hats for my mum and sisters. They were delivered on time and they were very excited about the surprise. My two sisters have already placed their orders. Looking forward to my husbands birthday so that I will get one for him.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gigi Pip is a consumer fashion brand focused on hats and headwear, selling through an online storefront and retail partners. The brand is known for a range of hat styles for men and women and offers direct-to-consumer ordering, returns, and customer support channels.