Many customers praise Glam Fleur’s luxe presentation and bright, fragrant blooms. Several say the arrangements last a long time and arrive well packed. A clear set of complaints focuses on damaged deliveries, refused replacements, and slow or missing customer support. When service fails, outcomes differ sharply from one buyer to the next.
Examples from available reviews (Jun 2022 – Mar 2026).
Luxurious box, accurate color, outstanding quality and recommended as a gift.
“The quality is outstanding”
Initial shipment damaged but customer service promptly replaced the roses.
“They sent a replacement right away”
Damaged flowers and unresponsive customer service left the issue unresolved.
“I9ve been waiting over TWO MONTHS for a return shipping label, and still nothing!”
Received dead petals and debris, company refused refund and was unprofessional.
“DEAD ROSE PEDALS WITH WHAT LOOKED LIKE MUSTARD SEEDS WERE DELIVERED TO ME TODAY.”
Many reviews describe delivery and service problems. Customers mention shipments returned or crushed, missing return labels, missed delivery dates, and refusals to replace or refund. A smaller group reports fast replacements and helpful support replies.
Several customers say the product feels worth the price because of its presentation and how long it lasts. Value drops when paid shipping or warranty expectations aren’t met due to late delivery or denied claims. Reviews include both strong satisfaction and price-related frustration.
Positive reviews point to secure packaging, on-time shipping, and standout unboxing moments for recipients. One or two mention low upkeep, such as no watering, along with long-lasting blooms. Negative experiences center on packages arriving empty or already damaged.
Many reviewers praise full, symmetrical blooms, rich color, a pleasant scent, and a premium box presentation. Several call the product outstanding and a great gift. Another group reports major quality issues, including dead petals, debris in the box, and empty shipments.
Multiple reviews say customer support doesn’t respond or isn’t helpful with returns and claims. A few customers describe quick, helpful replies and immediate replacement shipments. Some also mention missing order notes and weak follow-up as less common but notable problems.
Reviews split between excitement about the physical product and frustration with delivery and post-sale support. Many buyers describe happy gifting moments when orders arrive intact. Others report returns left unresolved and remedies denied, with no acceptable outcome.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · bbb.org (4) · Reviews (1) · Quotes shortened · As of: March 2026
Roses were beautiful, well-made, and made a special lasting gift.
“the roses looked fresh and full”
Damaged flowers returned but company refused replacement or contact.
“I am now being told the flowers came back smashed and they will not send me a replacement.”
Luxurious box, accurate color, outstanding quality and recommended as a gift.
“The quality is outstanding”
Arrangements are stunning with excellent color combination and packaging.
“hands down the best I9ve ever seen.”
Initial shipment damaged but customer service promptly replaced the roses.
“They sent a replacement right away”
Flowers exceeded expectations, smell great, and require no watering.
“you don9t have to water them”
Order shipped quickly and arrived secure, lasting one to three years.
“Totally worth the price for something this beautiful that lasts 1 to 3 years!”
Beautiful, perfectly sized arrangement with quick shipping and acceptable scent.
“Absolutely beautiful!”
Roses were stunning, well-packaged, timely, and made a touching birthday moment.
“She was honestly speechless when she opened the box.”
Mother was amazed by the beauty and pleasant fragrance, excited about longevity.
“The fragrance is so pleasant she said.”
Carefully packed, luxurious presentation and flawless, fresh-looking roses.
“Each bloom looked flawless full, symmetrical, and velvety to the touch.”
Requested note was promised but not included in the delivered package.
“there9s no note in it!!!!”
Damaged flowers and unresponsive customer service left the issue unresolved.
“I9ve been waiting over TWO MONTHS for a return shipping label, and still nothing!”
Damaged flowers and unresponsive customer service, no return label provided.
“Ive been waiting over TWO MONTHS for a return shipping label, and still nothing!”
Product quality and customer service repeatedly failed to meet expectations.
“Poor Quality and Handling:”
Received dead petals and debris, company refused refund and was unprofessional.
“DEAD ROSE PEDALS WITH WHAT LOOKED LIKE MUSTARD SEEDS WERE DELIVERED TO ME TODAY.”
Dead petals spilled out, manager was rude and refused refund.
“dead pedals and what looked like mustard seeds came pouring out”
Returned damaged flowers with proof, but company denied refund and replacement.
“I was told the flowers were smashed and they would not issue me a replacement-”
Returned arrangement but company claims it arrived smashed and refuses replacement.
“I am now being told the flowers came back smashed and they will not send me a replacement.”
Delivery missed the scheduled date and company refused warranty coverage.
“Not only did it not arrive on 2/14, and it did not arrive on 2/15 either.”
Delivery missed scheduled date and arrived damaged beyond warranty period.
“Not only did it not arrive on 2/14, but it didn't arrive on 2/15 either!”
Order arrived early, soaked, and the box inside was empty on opening.
“when she opened it it was EMPTY!!!”
Paid for overnight delivery but it arrived late and customer service was unhelpful.
“customer service was terrible and there was late delivery.”
I recently had the pleasure of purchasing preserved roses from Glam Fleur, and I must say that my experience was superb. Their website boasts about having "the best real preserved roses in a box that last a year" and they truly live up to this claim.
The blooms were stunningly beautiful and well-preserved, as if they had just been freshly plucked. The fact that these roses last for over a year is beyond impressive! This means no more worry about wasting money on flowers that wilt away after only a few days.
What stood out to me the most was their attention to detail when it came to packaging. The arrangement arrived in pristine condition with no damage whatsoever - not even a single petal out of place! It was evident that they took great care in ensuring their product arrives perfectly.
Also worth mentioning is their exceptional customer service. Ordering online couldn't be easier with their simple checkout process, but I did have some questions regarding the product before placing my order so I reached out to them via email and received an impressively quick response from one of their team members who was very informative regarding my query.
Overall, my experience with Glam Fleur has exceeded all expectations and left me extremely satisfied as a customer
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Glam Fleur is an online flower retailer selling boxed arrangements and gift bouquets. Its website shows product photos, prices, and shipping options. Customers order and pay online, then receive delivery through parcel carriers. The company offers support channels for order questions and delivery problems.