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We Collect & Analyze Reviews

Glarry Music
Experiences & Reviews

Glarry Music is an online retailer of musical instruments and accessories, commonly offering entry‑level guitars, basses, keyboards, digital pianos, violins and related gear. Consumers searching reviews typically look for information on product build, delivery, returns, warranty handling, and customer support performance.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 23d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Delivery experiences vary widely: some orders arrive quickly with tracking, but many reviews report failed deliveries, refunds only, and difficult returns handling.

Share of mentions
22%
Weak
💰

Value for money

Perceived value is mixed: several buyers call products a bargain for beginners, while others report early failures and say the purchase wasn’t worth the price.

Share of mentions
12%
Mixed
⚡

User experience

Assembly and setup experiences are inconsistent: a few reviewers found items easy to assemble, while others report misaligned parts, missing instructions, or difficult setup.

Share of mentions
4%
Weak
🔧

Product quality

Many customers report product defects (electrical failures, poor craftsmanship, damaged parts); a smaller portion consider items acceptable for beginner use.

Share of mentions
20%
Weak
📞

Communication

Communication reports are largely negative: numerous reviewers describe unresponsive or unhelpful customer service; a minority mention useful tracking emails.

Share of mentions
18%
Weak
⭐

Overall experience

Overall impressions skew negative: while some buyers had prompt delivery and functioning instruments, a larger share report defects and inadequate after‑sales support.

Share of mentions
23%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

I
Ian McKinney
trustpilot.com Oct 01, 2025

Electric piano

Bought a cheap (£99) electric piano for my kid who started piano lessons. Delivery was a bit slow (6...

A
Amber Smith
trustpilot.com Oct 01, 2025

Quite disappointed

I bought a violin kit (case, rosin, tuner, the likes) from Glarry. I was excited to get back to playing. The sound post was shaking around and not in...

S
Sioned Jones
trustpilot.com Oct 01, 2025

I don’t know why people have had such a…

I don’t know why people have had such a bad experience, I was contacted from start to finish with regular tracking...

R
Riki M
trustpilot.com Oct 01, 2025

I purchased a GDP-105 digital piano that did not work

I purchased a GDP-105 digital piano from Glarry in July 2025... that did not work. After some polite discussion they said they'd send a new motherboar...

L
Lou
trustpilot.com Oct 01, 2025

The company that just doesn’t deliver …. Literally

Should have read the Amazon reviews before I purchased direct from Glarry. Money taken, item not delivered. I chased Glarry who blamed Evri. I chased...

G
Gillian Neil
trustpilot.com Oct 01, 2025

Not worth the money!

My husband bought me a piano for Xmas as I wanted to learn with my son. After just month, there was an issue with the connection. We bought from a thi...

p
praise jeebus
trustpilot.com Oct 01, 2025

Literally could not be worse

I'm almost certain that every detail about their violins is 100% bullshit. "Aged maple" "fine crafted" among others. Nothing about the wood on any of...

c
customer
trustpilot.com Oct 01, 2025

Bad experience

Glarry music ask customers to pay for the return postage even is poor quality. Very frustrating experience and very...

A
Aidan Burns
trustpilot.com Oct 01, 2025

Usless company, bad products and no after sales at all (the claim they do is fake to make you buy)

Just been scammed out of £220 for a piano which they delivered faulty and there is no way to conta...

K
KEVIN TURNER
trustpilot.com Oct 01, 2025

Prompt delivery and a good economy…

Prompt delivery and a good eco...

H
Heather Jenkins
trustpilot.com Oct 01, 2025

Trying to return Glarry keyboard

I'm in the process of returning a Glarry GDP 104 keyboard. I'm a bit worried the address on the returns label they have sent me is different than the...

M
Michael Johnson
trustpilot.com Oct 01, 2025

I purchased a bass guitar from Glarry

I purchased a bass guitar from Glarry, the GMB 102. One of the tuners is locked up and the nut to tighten it in the headstock is stripped, so it can't...

M
Mike Parsons
trustpilot.com Oct 01, 2025

I purchased a keyboard from them and…

I purchased a keyboard from them and the mic and aux inputs didn't work at all. Support told me...

F
Francesca Williams
trustpilot.com Oct 01, 2025

AVOID (from a Piano Teacher)

I run a YouTube channel called Bitesize Piano (420K subscribers), and this company asked me to review one of their pianos (after agreeing an amount th...

L
Laura
trustpilot.com Oct 01, 2025

Fantastic shop!!

Bought a bass guitar and amp package for my daughter, very well made instrument and the price was amazing! Customer...

c
customer
trustpilot.com Oct 01, 2025

Ordered a piano last year in November…

Ordered a piano last year in November with a years warranty. It’s now not working and I have glarry telling me it’s the sellers fault and the seller/e...

R
Roy C
trustpilot.com Oct 01, 2025

Great Experience

I read the reviews on this thread after I had watched YouTube reviews and read reviews elsewhere, so I was a little nervous about receiving my GDP-104...

G
George Babafemi
trustpilot.com Oct 01, 2025

Purchased a piano

Purchased a piano, but received no confirmation email and therefore have no access to the order ID and calls made to +1 （609）225-4158 was not going an...

A
Allan Weinberg
trustpilot.com Oct 01, 2025

I bought a set of timbales.they sent it…

I bought a set of timbales.they sent it to without any set up instructions...

J
Jennifer
trustpilot.com Oct 01, 2025

Glarry is a terrible company I would not buy from them ever

Glarry is a terrible company. I ordered a piano from them, provided the address as per the boxes on their website. The delivery company (Evri) apparen...

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Conclusion

Reviews for Glarry Music show a clear pattern: some buyers receive well‑packaged, affordable instruments with fast delivery, but many others report defective items, missing parts, and poor after‑sales support. Specific issues raised repeatedly include non‑working digital pianos, poorly finished violins, and returns or warranty disputes handled slowly or not at all. If you consider buying, document the order (screenshots, confirmation), check return and warranty terms, and use payment protection when possible. For buyers who prioritize reliable support and long‑term durability, comparing alternatives or buying from sellers with local service and clearer warranty processes may reduce risk.