Reviews for Glarry Music show a clear pattern: some buyers receive well‑packaged, affordable instruments with fast delivery, but many others report defective items, missing parts, and poor after‑sales support. Specific issues raised repeatedly include non‑working digital pianos, poorly finished violins, and returns or warranty disputes handled slowly or not at all. If you consider buying, document the order (screenshots, confirmation), check return and warranty terms, and use payment protection when possible. For buyers who prioritize reliable support and long‑term durability, comparing alternatives or buying from sellers with local service and clearer warranty processes may reduce risk.
Examples from available reviews (Nov 2021 – Feb 2026).
Piano arrived quickly, was well packaged, easy to assemble and well built.
“The piano was very well packaged, was SO easy to assemble”
Piano arrived defective and customer service stopped responding.
“Glarry customer service went silent.”
Delivery failed and Glarry blamed the customer and refused proper refund.
“refused to refund 20% of the cost of the piano”
Violin was extremely poor quality with many manufacturing defects.
“everything else is screaming at me mass manufactured garbage.”
Delivery experiences vary widely: some orders arrive quickly with tracking, but many reviews report failed deliveries, refunds only, and difficult returns handling.
Perceived value is mixed: several buyers call products a bargain for beginners, while others report early failures and say the purchase wasn’t worth the price.
Assembly and setup experiences are inconsistent: a few reviewers found items easy to assemble, while others report misaligned parts, missing instructions, or difficult setup.
Many customers report product defects (electrical failures, poor craftsmanship, damaged parts); a smaller portion consider items acceptable for beginner use.
Communication reports are largely negative: numerous reviewers describe unresponsive or unhelpful customer service; a minority mention useful tracking emails.
Overall impressions skew negative: while some buyers had prompt delivery and functioning instruments, a larger share report defects and inadequate after‑sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order delivered wrong item and company did not respond to emails.
“I get a children’s double Ford bronco jeep !!!”
Guitar arrived with noisy electronics and a high E string fret not working.
“high E string first fret doesn't work.”
Company did not reply to an email inquiry and missed a potential sale.
“Never answered to email”
Piano arrived incomplete and damaged; company initially refused proper replacement and negotiated partial refunds.
“they suggested I drill and modify the piano parts myself”
Parcel was lost by courier and Glarry offered a partial refund blaming address issues.
“they tell me they're only going to give me £85 as the address was wrong.”
Customer service promptly issued a full refund after order mistake.
“all was sorted with a full refund.”
Piano was delivered slowly but adequate for a young learner.
“Delivery was a bit slow (6 days) but the piano is fine.”
Violin kit arrived damaged and appeared poorly refurbished.
“The sound post was shaking around and not in place”
Ordered bass was delivered quickly and in excellent condition.
“My bass was delivered within 3 working days in excellent condition”
Piano arrived defective and customer service stopped responding.
“Glarry customer service went silent.”
Payment taken but item was not delivered and only a refund was offered.
“Money taken, item not delivered.”
Piano developed a fault and Glarry refused to supply parts or help.
“they won’t help despite being the manufacturer.”
Violin was extremely poor quality with many manufacturing defects.
“everything else is screaming at me mass manufactured garbage.”
Company required customers to pay return postage despite poor quality.
“Glarry music ask customers to pay for the return postage”
Piano faulty and company ignores contact attempts, no phone support.
“no phone number, just an email address they ignore.”
Prompt delivery and an affordable bass suitable for beginners.
“Prompt delivery and a good economy price bass for beginners.”
Concerned returns label shows a different recipient address than purchase.
“I'm a bit worried the address on the returns label they have sent me is different”
Bass guitar arrived with mechanical defects and severe intonation issues.
“every note past the third fret is sharp”
Keyboard's inputs didn't work and support refused refund, blaming the microphone.
“Support told me it was because my microphone (Shure SM58) was not good enough.”
Piano arrived faulty and company refused payment or replacement for reviewer.
“they won’t be paying me for my time”
Purchased bass and amp delivered well made and with excellent customer service.
“Customer service was fantastic and very fast!”
Piano failed and Glarry and the seller each blame the other, leaving customer unsupported.
“It’s now not working and I have glarry telling me it’s the sellers fault”
Piano arrived quickly, was well packaged, easy to assemble and well built.
“The piano was very well packaged, was SO easy to assemble”
Purchased piano but received no confirmation and cannot reach customer support.
“Purchased a piano, but received no confirmation email”
Timbales shipped without setup instructions or a tuning key.
“they sent it to without any set up instructions and no tuning key.”
Delivery failed and Glarry blamed the customer and refused proper refund.
“refused to refund 20% of the cost of the piano”
I received my first order from Glarry three days ago. I’m happy, I found the exact bass guitar and digital keyboard after a long online search. I wanted a quality, unique and affordable musical instrument to give my son during his birthday. The quick delivery was also very impressive. However, the customer support was somehow unethical. I disliked how they responded to my questions regarding the products I wanted. They did not help provide information. I just believed that whichever item, I would choose from the website, even without their help it would be fine. This is the confidence I had, and when I saw the guitar and keyboard, I was glad.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Glarry Music is an online retailer of musical instruments and accessories, commonly offering entry‑level guitars, basses, keyboards, digital pianos, violins and related gear. Consumers searching reviews typically look for information on product build, delivery, returns, warranty handling, and customer support performance.